Service Experts Heating & Air Conditioning Reviews

"courteous, professional"

"Nicole is the BEST. She takes the time to check out the HVAC system 100%. Very friendly & courteous. She is one of a kind & needs to be commended."

"Always great service, polite technicians that know there job."

"Quick efficient service"

"Ken was very knowledgeable and explained what he was doing. Also answered all my questions. Clean responsive."

"On time, courteous, helpful. Pleased with service provided by James Bass."

"Theyre always here when I need them"

"Everything was efficient and professional."

"Both men were nice, neither of them told me their names."

"I interacted with 5 different representatives of your company. Each was knowledgeable and answered all my questions. They cleaned up after the two installs."

"My community is dog friendly with (always leashed) with a few cats that tend to roam. In this case one found it' way into the crawl space and wanted out. Our crawl space tends to be crowded with ducts pipes etc. after a few days of failed attempts to encourage it out it finally made it to the our Heat pump and stuck, and not an adult a 'kitten', head out body stuck. I did not want to risk help from the uninformed about the Heat Pump and decided to call you folks. The hero of the day Johny saved the day. You folks have a customer in me as long I am here."

"Whenever I can get Mike Hudson to come out for service, I am always satisfied with his work and explanations. He has a very pleasant personality and comfortable to be around. I have the highest regard for his knowledge."

"Completed job quickly."

"Waited 3 days for the plumber"

"good technician"

"I have always been treated well by your service people."

"This gentleman was very informative on his information and did no hurry thru anything we discussed."

"Michael Ekeli the technician was personable and did a fantastic job in performing the maintenance service on my AC system."

"Arrived on time,even after I had to change it at last minute."

"Everything went well. Michael was very professional and friendly. He was thorough in finding the problem and was very helpful in showing me how it could be prevented in future. Only gave a 9 and not a 10 due to price of service as my mother had a similar thing happen not long ago and paid much less with a different company."

"They found the problem and fixed it after a thorough inspection of my system. The house instantly started cooling down fro 82 degrees. They also arrived 3 hours earlier then scheduled."

"Ken was very thorough, got right to fixing the problem, was friendly and considerate"

"Technician was efficient and effective. He solved the problem in a short period of time."

"Schedule the appointment it was easy. The person that picks up my call speak Spanish and help me in Spanish. The technician communicate and arrived at the time frame. Was very respectful and professional. Explained everything."

"Very thorough inspection of my complex system"

"Very thorough inspection of my complex system"

"Very thorough inspection of my complex system"

"called before coming, courteous"

"Techs were very complete, making sure everything was installed correctly and working properly."

"Logan, Caleb and Ken were great, knowledgeable, professional, easy to talk too and listened to my concerns."

"Young men doing the installation were personable, diligent and very hard working even though a problem occurred, stuck with it."

"Did a good job"

"Im still waiting for the repair work on my ceiling to be completed"

"I still need to schedule my duct cleaning, which was pre-paid."

"Always professional techs"

"We have always had very good customer service Both for yearly check up and other service needs."

"The case coil and cable had to be replaced on the compressor. It wasn't replaced when they installed the new Lennox AC because it was working fine. I called Service Experts on a Sunday, March 26 and they sent Ken. He replaced the attachments to the compressor and all is working great. Ken was very professional, pleasant and knowledgeable. Buddy Bryant -Sales Rep also called to make sure the AC was fixed. Thank God for the Advantage plan. Otherwise out pocket would have been expensive."

"Friendly efficient service"

"Great work. Nice people."

"Service tech James bass we had over 16 to 17 yrs performance and efficiency is why number ten"

"Good service"

"The service tech, Alfred #201, provided excellent service. He was courteous and explained every step of the process. Satisfied customer of over twenty years."

"Professional service and demeanor from technicians. When a service scheduling error occurred - it was easily fixed."

"Ive been dealing with Service Experts for many years, and Ive always had excellent service."

"Excellent timely service"

"Based on my must recent service visit I am inclined to believe Service Experts is only interested in sales and currently employ poorly trained technicians."

"Technician was very professional and helpful"

"Technicians and office staff are nice, accessible, and they are used to me and my house. I have been a customer for about 20 years."

"Because every Technician are very qualified that has done work for me"

"You service techs are always nice, courtese etc. DIdn't give a 10 just because the prices of remediation stuff is a little high. Your UV light is double other companies and the cost to rebuild my wood stand is 40% the cost of a new AC (which would come with a new stand) so just not feasible."

"I have dealt with them for over 20 years since I moved to the villages and Ive always had great experiences with them."

"Nicole was very professional and explain what the problem was and how she fixed it."

"Quality, reliable service. Friendly staff."

"Great, reliable service."

"Most of my neighbors are already either using Service Experts or other Company."

"Efficient and informative"

"I explained the reasons why I gave a low score very unprofessional"

"James is an Awesome Tech"

"Courteous, knowledgeable and polite."

"Very reliable"

"The service man you sent was very professional"

"Service is reliable and timely"

"GOOD MAN AND SERVICE"

"My equipment is running well."

"I like the Advantage plan"

"We are very pleased with the service."

"Service Experts always do a good job. On time , and know what they are doing"

"Very good friendly service."

"Very caring and professional."

"We have been very satisfied with the service we receive"

"All the technicians are very knowledgeable"

"The service that was provided was efficient, knowledgeable when asked a question and provided Information on how to maintain the unit until their next service check."

"Well the guys were wonderful but they accidentally threw away my extra filters and so they put on paperwork to drop 2 new filters off I am still waiting ??"

"Made a service call late in the evening. They sent Nicole who was able to come after dark same day. She solved the hot air problem quickly. Great thing about this, what company would come at night, and my Advantage Program bill was no charge. Thank you Service Experts."

"Had already received 2 other quotes for this service and knew tops, it should run 3k all in. SE first tried to sell a plan that would total 9k, then went down to 6k, 4.5k and finally 3.8k, which was still high BUT tech insisted no added electrical work would be necessary so we figured it evened out. Electrical work is necessary, as expected, and so being overcharged no longer makes any sense. Its disturbing to think that some homeowners fall for this. Were I not an existing SE customer for my HVAC, I would never call this company again."

"when complete new installation resulted in outrageously high utility bills my phone calls to have repair service/unit change scheduled have never been returned. i promptly paid full price but have not received proper service in return."

"Friendly technicians, reliable service, and the advantage plan."

"Mike and assistant very knowledgeable and forthcoming. Seemed to know the business well and answered honestly."

"Your SERVICE says it all!"

"I never give anything or anyone a 10."

"Service scheduled 10-12, I made sure to be home from 10-12, not only did no one show up, they didnt call to let me know they would be late. Service person finally showed up at 5 pm and I spent my my whole day at home waiting for them!!!"

"Service"

"Branden was very good at what he does. Great work ethic, Does his best!"

"I called yestersday 2/27 and had a tech (Alfred out in less than 24 hours. I had an electrostatic filter installed and my humidity control adjusted/explained. Alfred #201 arrived promptly after an earlier phone call and got me all set up. I love having the Advantage Program."

"Technicians are always very friendly and very knowledgeable."

"Service is deplorable and the workers are either not on time or never show up. This has gotten increasingly worse the last two years."

"Its going on 6 month and the just came back to remove the insulation from the duct work, they smashed the insulation down in the attic, the new vent wont close, fell through the ceiling and dropped tools through the ceiling"

"Service Experts is a wonderful company. They respond very quickly when we call with a problem. They are all very knowledgeable and respectful. They take that extra step to make sure the job is done right! Alfred did a great job this morning. What a nice man!"

"Service is excellent, equipment is outstanding."

"Service was excellent they explained in details about what they were doing. They was very polite."

"Reliable"

"Nicole does her job very professional and thorough"

"James was Exceptional!"

"Kenneth did a great job and explained everything, just him and Rob knows how to work and do maintenance in our unit."

"Problem is still not fixed"

"Friendly and efficient service technician"

"Very helpful and friendly"

"James always do a good job servicing my heat pump and air handler."

"The technician advised he did not have experience working with my unit so another would have to come out. It's obviously not his fault that he was sent to a job he shouldn't have been but he should've advised before heading over."

"Tech very efficient, courteous, and friendly"

"They always come when it suits my schedule."

"Service man Jorge was very helpful ans my questions, knowledgeable and wonderful personality"

"Your TECH #43 is the best Tech that has been here to service my equipment"

"Professional, friendly, knowledgeable, on time."

"Always on time and pleasant"

"Great service!"

"Ken is an excellent technician. Provided great/thorough explanations for all my questions. Highly impressed and grateful"

"James B kept me informed regarding his arrival time, checked/adjusted my system, and ordered me my filteers (still waiting on)."

"Kept me informed of a slight delay arriving. Promptly checked my system and verified all is well Adjusted my thermostat for humidity control and ordered me dynamic filters originally part of the new system purchase."

"The service is wonderful and they will answer all your questions."

"The nice man did an excellent job and was most pleasant."

"$12 monthly maintenance program."

"Excelente service"

"The job was well done and my technician was very helpful."

"I have been using this company for many, many years and have been very satisfied with their service. The different technicians have all been competent, courteous and respectful.."

"Good service and technicians will answer any questions I may have. Timely with any emergency problems with the heating or central air."

"Excellent Service and Air Conditioner"

"Was very pleased with service. The expert Alfred 201 was on time and completed maintenance in a timely manner. Was very courteous."

"Good products, good service."

"Very professional very Knowledgeable and very polite"

"Prompt, respectful, and honest. The sale's men were great and the installation guy Chris is awesome. I gave an 8 because the other installation guy was complaining about having to travel to get the supplies for the job. He was not a happy camper. I thanked him numerous times for doing his job and told him I sincerely appreciate the fact that he had to get up early and get the supplies just for me. I understood where he was coming from but it is your job and I didn't need to feel bad for it. I ended up getting him to warm up during the day and we ended on a great note. I can't remember his name but he was what I call a glass half empty kinda man. Chris and the other two sale's men were great and I would recommend them and the company. It was easy, clean and they responded super fast!"

"He was great fast and friendly"

"Pleased with service."

"Recommending them would always be a plus for customers."

"I have given out your name several times. Very good service work!"

"Very nice"

"Due to us leasing we have not had an opportunity to compare this against another leasing company."

"Very good and fast work."

"I've had Service Experts for some years and Thought that they would check and fix my unit to keep it in good order. Now they told me a bunch of things were bad and I needed to get a new A/C. What happened to the SERVICE?? Maybe you should rename your company to SALES Experts."

"knowledge of equipment"

"good job on the hot water tank and that our air conditioner was going to be replaced because of a bad condenser AGAIN."

"The service person was polite, knowledgeable and did his job without any interruptions."

"When the tech shows up he explain and do what he was scheduled to do."

"Your man did a great job checking the unit outside and all inside. Thank you."

"Love their services, honesty and techniction."

"Because youre employees are great and caring people"

"I have had a positive experience and service calls are handled promptly."

"I was told they would be out once a month It sounded like a lot but I signed up and found out that wasn't true Even though they've done a good job I'm very upset that someone lied to me."

"Great service"

"I rated 10 because the technician that comes to my home go out of their way in updating me on different types of ways to keep the heating and air conditioner running properly and the different plans that are being offer in keeping the system running properly."

"Initial installation not done correctly"

"Great service"

"Because everyone that works there are great caring"

"We are pleased with the service provided by tech Nicole M. #193. She is prompt and efficient and takes time to explain what she has done during the visit, and to answer any questions we may have. She is an asset to Service Experts Ocala."

"I have been very happy with my heating and air conditioning units."

"Because I have already recommended you to my girlfriend who has been using your services"

"Tech was professional, polite and informative"

"Dependably"

"I already have and my girlfriend has now began using your services"

"Very personal and helpful with respect to my questions"

"To be as concise as possible... (1) The second-most recent prepaid maintenance visit resulted in our basketball goal being knocked down as the technician backed into the driveway; (2) the most recent prepaid maintenance visit told us that "everything checks out fine," and then (3) the VERY NEXT DAY our heating unit was not working, which (4) has required, so far--'cos it is not fixed yet--three unsuccessful service visits. As I write this, it is 3:30 p.m. on Dec. 24th, and the indoor house temperature is 59 degrees. Last night it got down to 52 degrees. We will be enduring this for THREE more days with temps surely down to low 40s the next three nights!, because we won't be hearing from you guys if the replacement part is available until the 27th. So, the final answers to questions #2 and #3 depend ENTIRELY on how YOU resolve this matter. Our future purchase of a new unit will depend entirely on how this problem is fixed."

"Efficient and qualified service technicians"

"Friendly, knowledgable staff members."

"Great service but still waiting for the filter to be changed."

"The service tech was very professional"

"Experienced technicians who explained everything. Went above and beyond."

"On time, thorough. They did a great job."

"Professional service"

"Great service"

"Have had you guys for years and have never been disappointed."

"Because you are professional and knowledgeable and reliable."

"The service technicians are very knowledgeable and helpful, but the Advantage Program is misleading."

"They are great"

"brcause The person doing the job was very good at what he was doing and he did a very good job."

"Tech was not only on time but a few minutes early He did a great job and had a cost effective solution"

"Excellent"

"I always receive great service."

"The service was outstanding from helpful person who answered my call to the great technician who came out and fixed my problem"

"They did not clean up after the duct cleaning. There was plaster, etc. in every room all over the floor."

"Very friendly"

"'m very likely to use Service Experts for the remainder of my contract with you and then most likely afterwards also as they seem to do a very good job all around!"

"Excellent service"

"Service people pleasant and knowledgeable"

"Did good work reliale"

"They went out of their way to get to me before the holiday weekend! I appreciate them going above and beyond"

"Great job"

"Excellent service"

"no responce to my call. I guess you didn"t get the notice. I don"t like people that answer the phone, that are not from the office."

"Techs pleasant and thorough"

"Have been receiving your service for a long time. Technicians are professional and thorough."

"Tried to charge $311 for a $30 capacitor"

"Very nice technicians and willing to go above and beyond."

"The technician was knowledgeable and super nice."

"Expert company with dedicated employees"

"This is the second time I've done this. You are there, when I need you"

"Service Experts responds quickly and fix the problem"

"equipment is top notch,service plan is a no brainer. Easy!"

"Initial installation and start-up were extremely poor"

"Never had a problem, always there when I need you."

"They provide great service to our unit"

"dependable and convenient"

"Punctual, professional"

"Did not appreciate the sales pitch on air filters."

"Came on time, solved problem"

"Dependable and competent."

"Quick service. Very knowable servicemen."

"Professional and customer oriented"

"Still waiting for your team to return and exchange the fan motor with one that works. Also you installed a new water heater that is not producing any hot water."

"Prompt service and friendly"

"Lance was Great! Lance went above and beyond excellent!"

"The technician did a horrible job. He failed to screw in blower fan and uv lights, He missed the small battery on outside unit. He tried to upsell me for unnecesary things. A new hot water heater when mine is not broken. Extra filters. He marked filter as replaced but it wasn't. Tried to sell me an ene no service call There should tire system but mine is only 8 years. I became suspicious and called in another company who affirmed my suspicions. I have stopped payment on the check. I will pay for parts but not what he charged charme.ged for incompllete and shoddy work"

"Service is fast and efficient, giving peace of mind."

"Dependable and competent. Also always very nice and informative."

"Prompt service/diagnosis of problem. Ordered parts to be installed at a later date. Talked about my hot water heater and amazingly one of your techs came out that day to install a new one. Fastest service I'm ever had. Thank you"

"Your availability is superb."

"I had several problems with the original a/c installation, that caused numerous service calls to clear up, NOT problems with the recent service."

"A little over a week ago Alex came out to do my maintenance. He was very helpful and it didnt take him long to figure out my compressor was bad. Alex was very friendly and informative. A week or so later Lance came to install the new compressor. He did a great job and answered all my questions. I am very pleased with both of them,they did a great job!!"

"Great customer service"

"Workers are very knowledgeable and cleaned up all areas"

"Overall great company!"

"He got my compressor to stay on"

"On time, friendly, and Professional."

"tech knew what he was doing"

"Overall pretty good, but had a cancelled appointment after I took a vacation day for the service call"

"My problem continues. I just got done draining almost a quart of water from the catch pan and there is about a quarter inch of water still in it. I will monitor it this weekend and call again on Monday. I am sure the problem isn't resolved."

"Prompt service and wonderful workers."

"Everything went ass indicated."

"The experience of the technician very polite and very professional"

"Good service call, timely too."

"Mike technician was prompt performed the service. Explained everything and advised me about the longevity of my system"

"Friendly technicians and excellent response to my service requests"

"Because the Technican are very good at what he does, very Professional on knowing what to do"

"Technician knowledgeable and provided excellent customer service. Like the $12 per month plan. Appointments available within a day or two."

"On Time and professional."

"ON TIME, SERVICE COMPLETED EFFICIENTLY"

"Tech had a lot of knowledge"

"So far I've had a great experience with Service Experts and they have been reliable."

"As a result in installation of the new system (duct work) Im the owner with holes and cracked sheet rock in the kitchen and bedroom"

"Showed up on time did a thorough job and shared results with me (periodic unit service)."

"Always happy with the service and very happy with the service techs overall respect ."

"Technician recommended replacement of TXV. After several tries, I was able to reach Service Experts customer service to discuss. Still waiting for a reply several days later."

"Problems with the office staff during setting up my 2 service calls and registering for your service program. I already spoke to a gentleman Dunnellon already after submitting my survey already. Still have my name misspelled on this repeat survey. One item I did not mention was when I was given my invoice, it only had the bill amount $479 and replaced kitchen faucet. I expect to get a bill that lists services, parts ( which I am supposed to get a 15% duscount, as I am paying $15 a month for, and no trip charge. I would like to get that listing, and going forward (I have an HVAC inspection tomorrow)."

"Because the service was excellent and very professional."

"Leave your salesman home and only send tech."

"Professional, courteous, communication"

"Always great service"

"I'm surrounded by people who already use Service Experts. So my reccomendations are not necessary at this time."

"Brandon, our plumber, was fabulous. Skilled and personable did the hot water heater inspection and made some correction a to the installation plumbing, and installed our new sink and replacing the shut off valves. Could not be happier. However, my name JoAnn Tauber was spelled Johanne Hoover which was a major problem at the guard shack. I was told my appointments were 10/5 between 12 & 2: the plumber and HVAC the same day and time. Brandon had us scheduled on 10/3 at 10:00. Luckily we were not working and were home. No HVAC guy came, nor did I he come on 10/5 between 12 and 2. I called and there was never an appointment made for the HVAC, despite what I was told on the phone. The technical side is great, but customer service side left me shaking my head. I called today and the young lady was a able to get my account information corrected and an appointment next week for my HVAC maintenance. H"

"They took care of the problem right away., and were very professional in the whole time they were here. Stayed to make sure everything was working as it should"

"Always professional thorough service. Michael Sanders for latest biannual service."