Service Experts Heating & Air Conditioning Reviews

"Courteous, true to word, quick response time, fixed problem right away"

"The tech was very efficient but there is still water coming from the unit. Needs further evaluation."

"Service has always been GREAT"

"Fixed my job quickly, and explained."

"Oscar and Kyle were highly professional, courteous and knowledgeable"

"Tech seemed knowledgeable, efficient & courteous"

"This young lady has helped me several times over the phone and has always come through with an explanation or a fix. Always polite and friendly."

"James is very professional and explained the situation very clearly. He does quality work."

"Called ahead, showed up on time, completed work."

"tech was on time and very clean. polite and professional"

"the tech was very careful to do a great job he adjusted the fan speed and other companies said it couldnt be done"

"Got the job done"

"Professional, friendly and thorough service."

"Great service!"

"All work was done as expected, very professionally, in reasonable time."

"Great service"

"Lance was a nice guy and very courteous."

"We had a technician come out to do a tune-up on Wed. the 28th and he accidentally put the wires back on incorrectly on the condenser unit which made our system make a funny humming noise. However, another technician did come out the next day and rectify the problem"

"Service the unit OK"

"Excellent service"

"He was efficient and he did not try to sell us up grades we did not need at this time."

"We used to be able to specify a preferred technician. I asked for that same man, Al Withall, but we did not get him. The one you sent did fine, but we have come to know Al and trust him implicitly."

"wonderful experience"

"Nicole was friendly, efficient, great at explaining what she'd done, and knowledgeable."

"James did a great job, he was very thorough, professional and polite."

"Trust worthy, knowledgeable, efficient, friendly,"

"Technician was very nice and did a great job! I had asked for Mike but he was not able to come. The only issue I have with service is the technician trying to sell me a another service plan. My first visit with Service Experts Mike was awesome and suggested the $12.00 monthly service fee that would include 2 x's yr inspections (free) and 15% discount if parts where needed. Mike has been servicing my unit with prior owner and knows the unit well. Everything has been checking out okay and system has been working great...no issues! Yesterday's tech also did a great job servicing my unit but after job completion, he also (like Mike) tried to sell me on your Advantage plan and had a rep call me. The conversation with rep was a bit pushy and I reiterated a few times I am currently not interested and happy with unit and the current plan I am on now. I've only been in my home since last August and see NO need to replace my unit at this time."

"Total Professional Service."

"The tech was knowledgeable and pleasant."

"Confidence and quality"

"Tech was on time very polite. Did his job very efficiently and informed of everything he was doing."

"I do not know the young man, he did a good job"

"Fast and efficient"

"Good service"

"Rob called to let me know he was on the way and he arrived on time. He was very thorough."

"The technician was very informative and respectful and courteous."

"ROB did a wonderful job for us.* He is a skilled technician and very respectful to us ."

"Efficient, on time, answered all my questions, polite"

"He was very knowledgeable and courteous."

"I called before the appointment time to change my phone number but the changes were not made so I was surprised by the arrival of the technician with no warning. When I brought up the number not being changed all the technician good do is proclaim his innocence. When I asked the technician a question it seems all he was able to do was tell the whole story in agonizing detail."

"Prompt service"

"The tech was almost 2 hours late and didnt even have a new filter for the a/c"

"They were efficient, organized, worked as a team, polite."

"Don't give 10s"

"Thorough, quick, and pleasant."

"I was happy with the service"

"Technician showed up on time and completed the work in a timely manner. He was courteous and professional."

"Mr. Hudson was on time, friendly, courteous and vert professional."

"Friendly yet professional. Answered my questions and addressed my concern about the noisiness of the unit."

"I was not home when Mike came. My sister said Mike was on time, he told her what he had to do, did his work and explained the thermostat setting. He was very courteous, left his business card and asked that I call should I have questions. I have none - all is well."

"Our tech was great and knowledgable"

"Very professional and quick."

"Tecks knowledge is superior."

"lance was great very knowledgable james did a great job with the instalation"

"He was on time clean courteous service my AC perfect couldn't ask for anything better"

"He was able to arrive early, and did a great job."

"We needed service on Sunday and were thankful to get our a/c repaired the same day."

"He answered questions concerning our unit and he didn't seem bothered."

"Technician didn't call ahead and didn't cover his shoes before entering the house."

"She was very knowledgeable and has a great personality. Got the job done in a timely fashion. A great addition to your team."

"The technician is always on time and polite and answers any questions I have. Its always good to know that the system is operating properly."

"On time, polite and answered any questions I had."

"Lance was both professional and knowledgeable and was very willing and eager to make recommendations which would proactively mitigate future system problems. A true asset to your organization."

"Technician was thorough and did not try to sell me something I didn't really need."

"Because lance is a great and caring person"

"Techs were on time and very professional. James always does a fine job."

"Your tech, Brandan, was very efficient and professional answered any questions I had"

"Very professional"

"He was very efficient and did his job quickly."

"Mike, the technician is all things positive: he's informative always explaining many options w/zero pressure.He is thorough in his work and I would follow his advice as he's trustworthy and honest"

"Robert was very professional, knowledgeable and did an excellent job."

"Mike Hudson is the best, on time, thorough, explains everything."

"Chris is polite, professional and very pleasant."

"She was very knowledgable and professional."

"Courteous, knowledgable, honest"

"Lance was on time and very friendly and courteous"

"Everything was done with perfection."

"Service provided on time, but the technician was pushing for the sale of new equipment. He replaced a capacitor that I replaced the day before the service."

"Mike is always thorough and professional. He is a very good communicator"

"excellent service"

"He did a very thorough job and was very nice and polite. He answered my questions and went out of his way to do a very good job."

"The men were very professional and did everything that was necessary to get the job done"

"He explained what he was doing and answered questions."

"The tech was thorough, friendly and helpful."

"Friendly, efficient"

"The techniciangot here in record time, was very polite and explained everything to us. Why it shut down and what he did to get it up and running. We were very pleased with his service."

"The technician was on time, highly skilled and did a stellar job."

"Because I was lax in having my space cleared out, they helped me move some things without complaining. I was embarrassed but thankful for the help."

"Technician seemed knowledgeable and explained what was done."

"Al is always on time, very professional and thorough in the maintenance of my heating system. He is also respectful, and wears shoe coverings and face mask."

"Lance was knowledgeable and answered my questions, checked out everything, made adjustments that needed to be made, and was extremely nice and efficient. The problem was solved!"

"Fast, quick, helpful and efficient"

"excellent service"

"Robert was very knowledgeable did a great job and he was very nice ??"

"The tech was actually a plumber. He was very professional and cleaned the unit well. However, he admittedly is not an AC tech and therefore did not check system pressures as an AC tech would. This is not acceptable since my unit seems to have slightly low pressure every time a tech shows up."

"felt gouged do the fact had to have financed to sell house"

"Bobby always does a fantastic job!"

"Nobody showed up or called for my apt."

"Mike is avery good hands on and explains his actions while doing his job."

"He came in introduced himself and served the unit"

"Speedy, on time response; quick resolution of A/C problem; professionalism of your tech, Robert"

"It was late, after hours"

"Very quick and efficient"

"professional, thorough and informative"

"On time, completed tasks with skill and was polite and wore his mask."

"He is really good! Friendly and professional at the same time!"

"Extremely kind. Great service."

"Arrived on time and did an excellent job"

"He is good but the ac are not holding up"

"Chris did a great job and very professional"

"Because he was very professional and helpful."

"your employees are so good caring and very understanding"

"Brandon knew exactly what the problem was, ordered the replacement part, and fixed the water heater in a timely way."

"I had to call twice to find out where the technician was. My appointment window was 8-10am and he showed up at 11:30am. He had a flat tire and then had to get the part, but no one told me this. I had to call and find out on my own."

"No problems"

"Serviceman was very knowledgeable & courteous"

"Technician was knowledgeable and professional and didn't try to sell us something we didn't need."

"Because that is how I felt about the service we received."

"James was the technician for our semi annual AC check-up. He was polite, respectful and knowledgeable. Terry assisted and when we decided to purchase four Advantage contracts (2 new AC units and 2 tankless water heaters) Terry facilitated them. The team who installed the new units did so on a very hot day efficiently. The only glitch took place two days later when the larger unit shut down on a Saturday evening. Service Experts were called, we were told someone would be right out; however the technician didn't arrive until Sunday morning. It would have been helpful to have better communication from the weekend contact."

"Good customer service."

"Bobby was very professional, accessible and efficient"

"Send like allot to sweep the find of the condenser and take a few reasons. Didn't even got a new filter installed."

"He was friendly knew what he was doing"

"Came after hours on the rain and got it fixed."

"well he was very quick to say my credit card declined and another credit card declined. What happened was he didn't enter the correct address therefore I am being charged twice. I will contact my bank today to see if the charge is still pending. When a customer says no about upscale take no for an answer and don't put down other home warranty co. That to me was not professional."

"Professional knowledgeable courteous flexible dedicated"

"I was just very happy with the technology of these mens they truly knew what they were doing,they explained everything to me"

"Pleasant, well versed in the AC field and really paid special attention to the outside area which contains the compressor. Inside was a well done job also. He took time to tell me of how and why I had a problem and steps to prevent the problem from happening again--like using bleach instead of vinegar"

"The service tech was very knowledgeable and skilled. He drove to the Carrier warehouse, acquired, and installed the blower & module in "record" time. I supplied all warranty documentation if he needed it to acquired the parts. This has minimized our heat discomfort and maximized satisfaction with your personnel & service."

"The technician was on time and performed his work professionally."

"Michael was here for Vent cleaning. He was very business-like, courteous, and very methodical in performing his job. I am very satisfied with his performance. He also did a good job cleaning up - very meticulous."

"The service rep. was very pleasant and took his time to check every thing."

"Very good installation."

"A/c is working"

"The AC was quickly and properly maintained."

"I called you Monday evening at 8:30 with water from the AC unit on the garage floor and was told that someone would be out. I called at 8:30 in the AM because no one came. I was told that the work order was put in wrong - sorry. A tech arrived at 10:00 Tuesday morning, by which time water had wicked up 4" on the dry wall on the AC box. He did a good job once he arrived, but I should not have been stood up by the night crew. I have prepaid $408 for a condensate pump as a repair but cannot seem to get either a receipt or an appointment to do the repair."

"Chris was efficient, courteous, and thorough"

"the tech found the problem that another had not, he had my unit running in no time ,thank you"

"He did a neat job and cleaned up after himself"

"the technician was very aware of our concerns and started checking things to make sure the a/c was working properly when he departed. He was here on a Sunday and did not act like that put him out in anyway."

"Lance (81) was an excellent technician; was able to guide my wife and i through the unit, identifying and fixing an issue to prevented full functionality of the unit. He went through the unit again after previous installation and answered questions that had come up since that time."

"Everyone friendly and professional. Answered all my questions."

"He was the first, aftere 3 years of service, to recognize the system needed cleaning. AC is much quieter than ever before."

"Tech was very knowledgeable and helpful."

"Oscar explained in terms I could understand why the system had to be replaced. It was literally falling apart after 12 years. I had to go out for a short while and he waited until I returned so he could explain how to operate the thermostat and for my signatures."

"Always professional service and explains what was found."

"Knowledgeable , great customer interaction .."

"First installer removed my new thermostat and installed the wifi enabled thermostat and took my week old thermostat with him. I paid $60.00 for that thermostat. I also think nobody reads these surveys because included this in last survey."

"He explained what he found and what the unit still need and left me with the information I needed to further discuss with my landlord."

"He did a good job of install of evap system"

"Didnt have to wait terribly long for a technician to come. Both the office and the technician kept me informed as to when he would be at my house."

"Your employee was professional and helpful"

"James knew what needed to be done"

"Great. Quick thorough"

"Technician was courteous and very efficient."

"The system was thoroughly checked"

"Thorough and polite"

"Excellent knowledge of products & services. A little pricy."

"Played 15,000.00 and they place new air airhandler on old air in take box with dirty old fiber glass ling and did even seal old box. Looks like a "tuxedo on a pig!" Did not have electric air filter at time of install. Suppose to come back when it comes in."

"The technician was great. However, he did not have the UV bulbs my system requires and could not replace them. I had included that comment when I made my appointment online in the hope that someone would look at that prior to dispatching the tech but that did not happen. Now I have to schedule another tech time when they should have been combined."

"Fast response, great service"

"Timely and courteous"

"Terry explained everything fully and the technicians accompanying him were very professional"

"Professional attitude and expert workmanship"

"The Tech was very knowledgeable and took the time to explain everything in detail."

"The tech came out relatively fast and handled our crisis quickly and professionally. Our family was greatful and pleased with the service all the way around."

"The travel fee was a bit steeper than expected, but I understand."

"I thank you for the quick response and you technician was great. But I do have to say the pricing seemed a little high. There is a $84 trip charge and the part and installation of $234 for an $18 capacitor and your technician being there about 30 min total to open diagnose and repair. I did sign up for your service contract I called and asked another company what they charge for the same type of repair and was told my total would of been about $200 without the service agreement."

"Showed up on time did a great job, left area clean."

"My only complaint is he was late, it would be appreciated, no matter the reason, if we got a call saying OBTW Im running late. He was an hour later than the 2 hour window yall gave us. Everyone has a cell phone so theres no excuse not to let the customer know. Otherwise his service was great, nice guy..."

"Both were very professional and helpful"

"Fast and professional"

"Very friendly and knowledgeable service man"

"The Very best a1 aaaaaaaaaaaaa1"

"Very helpful in providing us with the right system for our needs & the technicians were excellent & very professional!"

"The technician went over and above, not only did he do a great job cleaning out the ducts, while the deodorizing solution was being administered, he gave my husband a hand replacing light covers."

"Tech did not even now what unit we had. Did not come with the filter and stating they not offer that. We told them our contract states otherwise than what they now offer. Sat in our driveway for a period of time that prevented me from putting my car in my garage. Had to ask my husband to have them move. They told him the were filling our paperwork. There was plenty of room on the side of the road to finish what the had to do. I did not like having to sit in my car with my car running."

"It was a big deal to make an appointment but appointment was not kept on your end two and a half hours late also said some parts were bad gave me a price on the parts I bought the same parts for $700 cheaper that's quite a markup"

"Al is always punctual and knowledgeable"

"Excellent service"

"Chris was courteous , friendly, efficient, and explained to me the results of his tests and work. He also gave us a good tip on how we could save money on our contract and provide easier methods of following our contracts,"

"It was a difficult and long install, and Brandon remained cheerful and worked hard until everything was perfect."

"Mike is the only tech I trust with my equipment. Diligent, Friendly, Knowledgeable, Caring"

"Maintenance for A/C is fine. but having plumber quote me $30 per month for 10 years on a water heater and "annual cleaning" is ridiculous."

"I didnt give a 10 because they cancel one appointment and i have to call twice to reschedule."

"very knowledgeable"

"Albert was very professional and made sure that everything was in order before leaving the appointment. He thoroughly answered all my questions. Al assisted me to get set up in the Armor Platinum Plus easy pay program."

"knowledgeable repairman"

"Very friendly and knowledgeable"

"Consistent great service by James Bass since our relocation here in 2014."

"They were awesome!"

"on time . answered question and was nice"

"tech was very courteous and helpful"

"Courtesy timelessness friendless"

"Knowledgeable and explained the service being performed."

"He did a professional job and cleaned up after the work was done. As he went along, he explained things to me."

"Very professional and competent."

"I always know that I am going to have good day when Mike, a service technician from Service Experts, shows up at my front door for a routine check on my air conditioning system. This routine periodic check is designed to keep my system running summer and winter without fear of a break down, which always seems to happen when you dont expect it. Mike points out to me and replaces any parts in my AC unit that is failing or causing a problem before I even notice that it is happening. The best thing about it is the parts and labor are free with their service plan. Thanks Mike for your expertise and your friendly manor."

"quick,quiet, efficient. good easy to understand explanations."

"Mike did a good job, was on time and called before arriving. The only thing he did not do is take off his shoes or use cover-ups."

"Courteous service"

"Mr Meekin is very knowledgeable,friendly and professional"

"Very informative and through."

"Bobby is great at his job!"

"Serviceman was personable and pleasant."

"Al is always friendly, efficient and does a great job."

"Professional, timely and friendly."

"Michael Hudson is knowledgeable and reliable and very good at diagnosing system Problems."

"We have a maintenance plan. Issue was detected and was promptly fixed. James was professional yet friendly. He is an asset to your company. I would prefer if he came for our air conditioning and heating needs every time."

"Technician was courteous, knowledgeable and through."

"James was wonderful."

"sevice tech Mike and Terry showed up before appt time, this was so accommodating that unexpected service was discovered by Mike! Mike and Terry worked so well together as a team. I want to thank them for there timely manor my heater was repaired!!"

"He was polite, friendly and knew his business and told me what he was doing each step of the way."

"Mike was very knowledgeable and efficient in his work. He was courteous and cared about his work. He was given the wrong address which made him later than he expected to be. He was still here within the time frame we were given."

"We were disappointed that our service person of request, Michael Sanders was not the tech that came. Window for arrival was 10-12, tech arrived a few minutes before 1, with no update of being late. Almost immediately it seemed as though the "program" was sell, sell sell."

"Chris seemed to be very knowledgeable, answered questions and gave suggestions w/out pressure to replace my old unit."

"I always ask for the same technician, Michael Hudson, who is very pleasant and does a thorough job. Since he services my system regularly he is familiar with what has been set up and how it all works together."

"Our service technician, Albert, is always courteous, professional and very educated on our air and heat system. We always learn something from his visits."

"Seemed knowledgable"

"Lance was awesome, despite me being almost deaf he was very patient and made sure to explain everything to me and got all the info on my old unit so they would make sure to get the right one. He even called to see if it was in stock and it was but when the guy that is going to install it was there to pick it up the wiring in my mobile needed a 120 so i'm having to wait for it to get in stock but the lady in the office called me to let me know and she was super nice"

"The technician was very knowledgeable and caring about our system."

"no filters"

"Always thorough and professional. Nick answered some questions I had and 2as prompt and professional."

"Lance is a top notch tech. Always satisfied with his service."

"Technician was very respectful of my request to be careful of my floors where he had to work and very pleasant personally."

"Lance did an excellent job informing us on the proper upkeep of our unit. An excellent and professional tech!"

"They were all extra helpful to me and my struggle to get my new home ready for occupancy. They were polite, cheerful and just great to work with. I am very pleased with my new system. THANK YOU, THANK YOU!!!"

"The techs that came out were very professional and explained everything to me in great detail."

"Mr. Lance 81 was by far the most capable representatives to come to my house and install/service my unit he was the only one to be the definition of thorough. he went above and beyond compared to those who came before him with his knowledge of The AC unit which is Incredibly in depth. All the questions I asked he did not only answered but provide additional information of the inner working . On top of the Service check on the unit he also help me with a minor problem that has been reoccurring over the past few weeks, an increasingly damp smell in the house. To my surprise it had to do with the fan inside the unit as well as the filters I were using which were not appropriate to be used with the UV Lighting filter. Overall I wish that all of the workers you have would show the same desire to be a fantastic service man who doesnt only do what hes supposed to do but goes above and beyond. I thank him for his efforts and I hope to see him again on the next time I call for service check."

"The tech did an excellent job."

"Mike was understandable last night being upset about having to pay for labor when is far as I'm concerned and I told him that when something is under warranty just like a car you don't pay for parts are labor but for some funny reason I've got a Rheem unit that's under warranty and I'm paying for labor"

"Lance was very thorough in checking out my system and explaining what he was doing. He answered all my questions and took the time I needed. He seemed very knowledgeable and was also very nice."

"Technician gave me options."

"A tune up with Service experts is just basically testing to tell you whats wrong no preventive maintenance like other companies do. Service Experts even bring a salesman to try to sell you on a new system. This is not a service call at all its just a build up to a sales pitch. Never in my life time of using ac companies for a preventative maintenance service call had any other company they done this. The companies I called actually did preventative not the case with service experts its a sham"

"Nick was very knowledgeable and explained what he was going to do. He answered my questions and set up our system for the weather change."

"Because of calling ahead, being polite, acting professional and explaining things in detail."

"James is very efficient , He is very respectful and always makes us feel at ease. He explains himself and whatever problems there are with our unit. We have faith and trust he is doing right by us. We will always request him as our tech person because in the past other techs made us feel like they didn't know what they were doing."

"Very knowledgeable and professional with the work super person"

"Mike always does a very good job and explains everything that might need attention."

"Al always does a fantastic job and gives me tips about my A/C and heating unit. He is very friendly and helpful."

"Tech was very prompt, polite, and knowledgeable."

"Great technician"

"Expert service"

"Lance was very thorough and talked me through all he had done."

"Very nice and professional"

"The technician seemed to be very efficient and knowledgeable about his task."

"Everyone involved in the process was professional, efficient and friendly."

"The service technician, Albert, has always been very knowledgeable and thorough in his work. He has been out to service our air and heat unit in previous years, and we have always had great confidence in his abilities."

"James Bass does an excellent job at maintaining our heating/cooling unit--very knowledgeable and professional!"

"Michael investigated the problem and fixed it in a timely manner."

"The two gentlemen that came out to our home were very nice, professional, knowledgeable and explained their heating and air systems very well. Even though we did not go with your system, due to finances, We would recommend you to others."

"Lance was very thorough explained instruction and was very knowledgeable and professional"

"Promptness, expertise, professionalism."

"Comprehensive checkup and freely answered questions"

"Mike always does a great job."

"Very helpful snd professional"

"No communication. I had to call to get answers to why the technician was 1 hour and 15 minutes late. Lance was very rude."

"efiecent,only did what was needed,quick diagnosis"

"The technician was an hour and 15 minutes late no phone calls from the company at all I had to call them I was told by the technician that I had been bothering me office for an hour and I shouldnt have been"

"James Bas has been our Service person for many years. He is honest, courteous and a wonderful person. He is competent and is not satisfied until he does a perfect job. James is knowledgeable and beneath it all he is a caring person. Jeanette"

"The technician, Mike, was straightforward and very knowledgeable. He got this old system up and running immediately, and gave us a recommendation on what needed to be done to replace the system in order to sell the house. That is where Lance Long, residential comfort advisor, came in - he was here within an hour of the tech leaving, and set us up with a new system selection and install date a day later. Great service!"

"I understand the weekend charge, but to vacuum a PVC pipe with a shop vac and charge almost $200 was ridiculous!!!!!"

"Top quality Customer Service. Albert even very kindly went out of his way, to fix our lawn mower..."

"Gave good info to keep clean and working flawlessly. You could tell customer dedication."

"Response time."

"Timely response. Technician quickly diagnosed problem. Repair completed in less than one hour."

"Very thorough and explained service and any issues in detail. Knowledgeable technician"

"lance was thorough and informative. Took extra care in cleaning clogged drain."

"The technician went above and beyond for me to finally get a cool house!! I highly recommend"

"when my air conditioner stop working, someone was here in a hour of me calling"

"I was called when appointment was scheduled. Called when technician would arrive; also called to let me know he would be a few minutes late. Technician was very informative."

"Mike is a very professional hard worker who knows his technology & systems."

"Called Service Experts around noon, Donald arrived before 5pm. He was able to contact the Lennox expert by phone and test out the system. Very courteous, professional, and knowledgeable."

"Mike knew his job and did it very well"

"Over priced .. Uninterested on selling to us .. Waste of my time"