Service Experts Heating & Air Conditioning Reviews

"Always professional service and explains what was found."

"Knowledgeable , great customer interaction .."

"First installer removed my new thermostat and installed the wifi enabled thermostat and took my week old thermostat with him. I paid $60.00 for that thermostat. I also think nobody reads these surveys because included this in last survey."

"He explained what he found and what the unit still need and left me with the information I needed to further discuss with my landlord."

"He did a good job of install of evap system"

"Didnt have to wait terribly long for a technician to come. Both the office and the technician kept me informed as to when he would be at my house."

"Your employee was professional and helpful"

"James knew what needed to be done"

"Great. Quick thorough"

"Technician was courteous and very efficient."

"The system was thoroughly checked"

"Thorough and polite"

"Excellent knowledge of products & services. A little pricy."

"Played 15,000.00 and they place new air airhandler on old air in take box with dirty old fiber glass ling and did even seal old box. Looks like a "tuxedo on a pig!" Did not have electric air filter at time of install. Suppose to come back when it comes in."

"The technician was great. However, he did not have the UV bulbs my system requires and could not replace them. I had included that comment when I made my appointment online in the hope that someone would look at that prior to dispatching the tech but that did not happen. Now I have to schedule another tech time when they should have been combined."

"Fast response, great service"

"Timely and courteous"

"Terry explained everything fully and the technicians accompanying him were very professional"

"Professional attitude and expert workmanship"

"The Tech was very knowledgeable and took the time to explain everything in detail."

"The tech came out relatively fast and handled our crisis quickly and professionally. Our family was greatful and pleased with the service all the way around."

"The travel fee was a bit steeper than expected, but I understand."

"I thank you for the quick response and you technician was great. But I do have to say the pricing seemed a little high. There is a $84 trip charge and the part and installation of $234 for an $18 capacitor and your technician being there about 30 min total to open diagnose and repair. I did sign up for your service contract I called and asked another company what they charge for the same type of repair and was told my total would of been about $200 without the service agreement."

"Showed up on time did a great job, left area clean."

"My only complaint is he was late, it would be appreciated, no matter the reason, if we got a call saying OBTW Im running late. He was an hour later than the 2 hour window yall gave us. Everyone has a cell phone so theres no excuse not to let the customer know. Otherwise his service was great, nice guy..."

"Both were very professional and helpful"

"Fast and professional"

"Very friendly and knowledgeable service man"

"The Very best a1 aaaaaaaaaaaaa1"

"Very helpful in providing us with the right system for our needs & the technicians were excellent & very professional!"

"The technician went over and above, not only did he do a great job cleaning out the ducts, while the deodorizing solution was being administered, he gave my husband a hand replacing light covers."

"Tech did not even now what unit we had. Did not come with the filter and stating they not offer that. We told them our contract states otherwise than what they now offer. Sat in our driveway for a period of time that prevented me from putting my car in my garage. Had to ask my husband to have them move. They told him the were filling our paperwork. There was plenty of room on the side of the road to finish what the had to do. I did not like having to sit in my car with my car running."

"It was a big deal to make an appointment but appointment was not kept on your end two and a half hours late also said some parts were bad gave me a price on the parts I bought the same parts for $700 cheaper that's quite a markup"

"Al is always punctual and knowledgeable"

"Excellent service"

"Chris was courteous , friendly, efficient, and explained to me the results of his tests and work. He also gave us a good tip on how we could save money on our contract and provide easier methods of following our contracts,"

"It was a difficult and long install, and Brandon remained cheerful and worked hard until everything was perfect."

"Mike is the only tech I trust with my equipment. Diligent, Friendly, Knowledgeable, Caring"

"Maintenance for A/C is fine. but having plumber quote me $30 per month for 10 years on a water heater and "annual cleaning" is ridiculous."

"I didnt give a 10 because they cancel one appointment and i have to call twice to reschedule."

"very knowledgeable"

"Albert was very professional and made sure that everything was in order before leaving the appointment. He thoroughly answered all my questions. Al assisted me to get set up in the Armor Platinum Plus easy pay program."

"knowledgeable repairman"

"Very friendly and knowledgeable"

"Consistent great service by James Bass since our relocation here in 2014."

"They were awesome!"

"on time . answered question and was nice"

"tech was very courteous and helpful"

"Courtesy timelessness friendless"

"Knowledgeable and explained the service being performed."

"He did a professional job and cleaned up after the work was done. As he went along, he explained things to me."

"Very professional and competent."

"I always know that I am going to have good day when Mike, a service technician from Service Experts, shows up at my front door for a routine check on my air conditioning system. This routine periodic check is designed to keep my system running summer and winter without fear of a break down, which always seems to happen when you dont expect it. Mike points out to me and replaces any parts in my AC unit that is failing or causing a problem before I even notice that it is happening. The best thing about it is the parts and labor are free with their service plan. Thanks Mike for your expertise and your friendly manor."

"quick,quiet, efficient. good easy to understand explanations."

"Mike did a good job, was on time and called before arriving. The only thing he did not do is take off his shoes or use cover-ups."

"Courteous service"

"Mr Meekin is very knowledgeable,friendly and professional"

"Very informative and through."

"Bobby is great at his job!"

"Serviceman was personable and pleasant."

"Al is always friendly, efficient and does a great job."

"Professional, timely and friendly."

"Michael Hudson is knowledgeable and reliable and very good at diagnosing system Problems."

"We have a maintenance plan. Issue was detected and was promptly fixed. James was professional yet friendly. He is an asset to your company. I would prefer if he came for our air conditioning and heating needs every time."

"Technician was courteous, knowledgeable and through."

"James was wonderful."

"sevice tech Mike and Terry showed up before appt time, this was so accommodating that unexpected service was discovered by Mike! Mike and Terry worked so well together as a team. I want to thank them for there timely manor my heater was repaired!!"

"He was polite, friendly and knew his business and told me what he was doing each step of the way."

"Mike was very knowledgeable and efficient in his work. He was courteous and cared about his work. He was given the wrong address which made him later than he expected to be. He was still here within the time frame we were given."

"We were disappointed that our service person of request, Michael Sanders was not the tech that came. Window for arrival was 10-12, tech arrived a few minutes before 1, with no update of being late. Almost immediately it seemed as though the "program" was sell, sell sell."

"Chris seemed to be very knowledgeable, answered questions and gave suggestions w/out pressure to replace my old unit."

"I always ask for the same technician, Michael Hudson, who is very pleasant and does a thorough job. Since he services my system regularly he is familiar with what has been set up and how it all works together."

"Our service technician, Albert, is always courteous, professional and very educated on our air and heat system. We always learn something from his visits."

"Seemed knowledgable"

"Lance was awesome, despite me being almost deaf he was very patient and made sure to explain everything to me and got all the info on my old unit so they would make sure to get the right one. He even called to see if it was in stock and it was but when the guy that is going to install it was there to pick it up the wiring in my mobile needed a 120 so i'm having to wait for it to get in stock but the lady in the office called me to let me know and she was super nice"

"The technician was very knowledgeable and caring about our system."

"no filters"

"Always thorough and professional. Nick answered some questions I had and 2as prompt and professional."

"Lance is a top notch tech. Always satisfied with his service."

"Technician was very respectful of my request to be careful of my floors where he had to work and very pleasant personally."

"Lance did an excellent job informing us on the proper upkeep of our unit. An excellent and professional tech!"

"They were all extra helpful to me and my struggle to get my new home ready for occupancy. They were polite, cheerful and just great to work with. I am very pleased with my new system. THANK YOU, THANK YOU!!!"

"The techs that came out were very professional and explained everything to me in great detail."

"Mr. Lance 81 was by far the most capable representatives to come to my house and install/service my unit he was the only one to be the definition of thorough. he went above and beyond compared to those who came before him with his knowledge of The AC unit which is Incredibly in depth. All the questions I asked he did not only answered but provide additional information of the inner working . On top of the Service check on the unit he also help me with a minor problem that has been reoccurring over the past few weeks, an increasingly damp smell in the house. To my surprise it had to do with the fan inside the unit as well as the filters I were using which were not appropriate to be used with the UV Lighting filter. Overall I wish that all of the workers you have would show the same desire to be a fantastic service man who doesnt only do what hes supposed to do but goes above and beyond. I thank him for his efforts and I hope to see him again on the next time I call for service check."

"The tech did an excellent job."

"Mike was understandable last night being upset about having to pay for labor when is far as I'm concerned and I told him that when something is under warranty just like a car you don't pay for parts are labor but for some funny reason I've got a Rheem unit that's under warranty and I'm paying for labor"

"Lance was very thorough in checking out my system and explaining what he was doing. He answered all my questions and took the time I needed. He seemed very knowledgeable and was also very nice."

"Technician gave me options."

"A tune up with Service experts is just basically testing to tell you whats wrong no preventive maintenance like other companies do. Service Experts even bring a salesman to try to sell you on a new system. This is not a service call at all its just a build up to a sales pitch. Never in my life time of using ac companies for a preventative maintenance service call had any other company they done this. The companies I called actually did preventative not the case with service experts its a sham"

"Nick was very knowledgeable and explained what he was going to do. He answered my questions and set up our system for the weather change."

"Because of calling ahead, being polite, acting professional and explaining things in detail."

"James is very efficient , He is very respectful and always makes us feel at ease. He explains himself and whatever problems there are with our unit. We have faith and trust he is doing right by us. We will always request him as our tech person because in the past other techs made us feel like they didn't know what they were doing."

"Very knowledgeable and professional with the work super person"

"Mike always does a very good job and explains everything that might need attention."

"Al always does a fantastic job and gives me tips about my A/C and heating unit. He is very friendly and helpful."

"Tech was very prompt, polite, and knowledgeable."

"Great technician"

"Expert service"

"Lance was very thorough and talked me through all he had done."

"Very nice and professional"

"The technician seemed to be very efficient and knowledgeable about his task."

"Everyone involved in the process was professional, efficient and friendly."

"The service technician, Albert, has always been very knowledgeable and thorough in his work. He has been out to service our air and heat unit in previous years, and we have always had great confidence in his abilities."

"James Bass does an excellent job at maintaining our heating/cooling unit--very knowledgeable and professional!"

"Michael investigated the problem and fixed it in a timely manner."

"The two gentlemen that came out to our home were very nice, professional, knowledgeable and explained their heating and air systems very well. Even though we did not go with your system, due to finances, We would recommend you to others."

"Lance was very thorough explained instruction and was very knowledgeable and professional"

"Promptness, expertise, professionalism."

"Comprehensive checkup and freely answered questions"

"Mike always does a great job."

"Very helpful snd professional"

"No communication. I had to call to get answers to why the technician was 1 hour and 15 minutes late. Lance was very rude."

"efiecent,only did what was needed,quick diagnosis"

"The technician was an hour and 15 minutes late no phone calls from the company at all I had to call them I was told by the technician that I had been bothering me office for an hour and I shouldnt have been"

"James Bas has been our Service person for many years. He is honest, courteous and a wonderful person. He is competent and is not satisfied until he does a perfect job. James is knowledgeable and beneath it all he is a caring person. Jeanette"

"The technician, Mike, was straightforward and very knowledgeable. He got this old system up and running immediately, and gave us a recommendation on what needed to be done to replace the system in order to sell the house. That is where Lance Long, residential comfort advisor, came in - he was here within an hour of the tech leaving, and set us up with a new system selection and install date a day later. Great service!"

"I understand the weekend charge, but to vacuum a PVC pipe with a shop vac and charge almost $200 was ridiculous!!!!!"

"Top quality Customer Service. Albert even very kindly went out of his way, to fix our lawn mower..."

"Gave good info to keep clean and working flawlessly. You could tell customer dedication."

"Response time."

"Timely response. Technician quickly diagnosed problem. Repair completed in less than one hour."

"Very thorough and explained service and any issues in detail. Knowledgeable technician"

"lance was thorough and informative. Took extra care in cleaning clogged drain."

"The technician went above and beyond for me to finally get a cool house!! I highly recommend"

"when my air conditioner stop working, someone was here in a hour of me calling"

"I was called when appointment was scheduled. Called when technician would arrive; also called to let me know he would be a few minutes late. Technician was very informative."

"Mike is a very professional hard worker who knows his technology & systems."

"Called Service Experts around noon, Donald arrived before 5pm. He was able to contact the Lennox expert by phone and test out the system. Very courteous, professional, and knowledgeable."

"Mike knew his job and did it very well"

"Over priced .. Uninterested on selling to us .. Waste of my time"

"Rick very courtesy and explained everything very well so I could understand the issues and the corrective actions."

"He was here on Sunday night and got my unit up and running quickly"

"Very polite & informative. Showed us things we were not aware of. You have a very good & complete team."

"Answered all our questions honestly."

"The experience with the salesman was disappointing. He took the wrong measurement for the unit. This lead to the removal of drywall a broken closet door and a set up of the unit which Im totally dissatisfied with. The unit does not have a month of use and it has already given me and my family a handful of problems. Every technician that comes home and work on it have different opinions . The type of service I have received so far is not worth 17,000 dollars I Finance to pay for the thing. I have not received the 100 % service satisfaction that your company advertised with your product. At this time I am stuck with a loan dept of 17,000 dollars and absolutely zero peace of mind . Frighten by the fact that this unit may not last what is supposed to last. I feels like I was sold a used product instead of a new one . I find it unbelievable the amount of trouble it has cause and it not even a month old . EXTREMELY DISSATISFIED AND DISAPPOINTED"

"I like the service."

"He's very polite, always suggested things to make my tired old life easier. He did arrive earlier then I was told, but he said heavy rain had changed schedules for all the crew."

"No call before they showed up."

"He was very helpful in teaching me how to care for the air unit as I am having to take over most of the maintenance in our home."

"Fast and efficient gave us helpful advice"

"Chris was great"

"Mike is the best"

"Very helpful and very efficient with advice on our AC"

"Very skilled/ experienced HVAC technicians, working in complete coordination with each other installed and set-up this new HVAC system. The only issue, I have is I did not receive my promised Starbucks card yet."

"Excellent job"

"James is the nicest and most consistent tech I have ever had. He's honest and never tries to push other things that I should buy."

"Fan blower motor had blown the week of 6/24. The ordered part would take 2 days to arrive, so I had to check into a hotel because there was no way I could stay in a home that was 90 degrees. Once the part arrived the Service Tech: 1. Waited for me at my home while I finished up my doctor's appointment. I had to reschedule all my appointments due to this HVAC inconvenience. 2. Installed the part in a timely manner. The A/C stopped working an hour after he left. It cut on and cooled, but then cut off for several minutes leaving me in 89 degrees, 3. Troubleshot with me over the phone after I called him. I was reluctant to call his service phone, but was desperate to do so. I was very overwhelmed and very frustrated, but he remained courteous and professional during the call. 4. The Service Tech came out to my home that night. He troubleshot the issue and determined it was some piping that needed to be suctioned. He suctioned as much as he could, but it was the responsibility of my HOA to get this done. He did this anyway because he could clearly see I was desperate and tired. I think he left my home 10pm, but he left in cool and comfort. Thank you, thank you, thank you."

"The tech was very knowledgeable and professional."

"Very professional personnel. Job well done and sharp"

"Very thoural"

"We have been without A/C since last Wednesday evening (it is now the following Tuesday), and we have been hit with another delay in the arrival of a replacement part. I was told that it was coming "from Mobile," and it turns out that the part from "Mobile" did arrive, but the "other half" still needed to come "from Georgia." So, we're going to end up being without A/C for at least 8 days, in July. Can you see why we're upset?"

"Complete communication breakdown with dispatch center. Appeared to b total incompetence.."

"We lost our A C and called Service Experts. It was the fourth of July and I didn't expect to have a technician come to our home until mid day the following day. Michael was there within two hours. He was very professional, trouble shot our problem and had the A C up and running within an hour. He is a honest man, did an outstanding job and we were pleased with his work."

"Sales very Professional informative"

"Super service beyond what is expected!"

"The technician was very courteous and knowledgeable. He was able to answer all my questions."

"The tech that came out here was very good and we think fixed this installation problem - however, this is the second call I have had to have for the same cause. I hope this tech fixed it permanently this time for us."

"Chris was on time, pleasant and fixed the issue quickly."

"Efficient and honest, did what needed to be done and was a big help in my deciding next move."

"fast service"

"He cleaned everything ,did a complete job and didn't take short cuts."

"Al did a wonderful job of trouble shooting and answering all of our question. Without rushing. Highly recommend the company to anyone looking for results and expertise"

"Mike was very efficient, courteous and answered any questions we had."

"He knew his job. I only wished that he came earlier."

"No one is perfect. He was very nice. Did his job and left. No problem with this tech."

"Excellent Service Technician service, Mike was great!"

"Tech on time, explained everything very knowledgeable."

"The tech was on time and pleasant and efficient"

"Honest man, offered a variety of options to assist with AC unit. He was very knowledgeable"

"We called in and was given a window of 12:00 to 2:00pm. When we did not hear back around 2:00 I called to verify. It turns out the dispatcher gave the call to a closed center due to the holiday. If I hadn't called back we would not have had service. The call was then handed off to the on-call tech. The technician, Don, was great and quickly fixed the problem. I give him an A+ 10."

"Response time and repair time exceeded expectations!"

"The Tech that came Sunday told me that I needed a new Thermostat. The Tech Monday never called or showed up. The tech today Michael ran a temp wire and got my air running."

"Very thorough, explained everything very well"

"They actually took the time to explain everything and made me feel very comfortable about the service they provided"

"Fast, knowledgeable, helpful....Albert was a lifesaver"

"Excellent work, intelligent and personable serviceman."

"The scheduler was outstanding! She expedited my repairs quickly; with the expertise of a seasoned pro, Michael."

"James and Terry was great"

"No Dynamic filter for a month Thermostat not wired up properly."

"Ever since you put in the unit I've been having problems this is the first year I haven't for once since 2010"

"Very impressed by your technicians. They went above and beyond! Very sweet and actually cared about the job they did which is rare."

"Tech came out twice and unclogged the train, twice in 3 days. It wasn't the drain. We are very dis-satisfied over all and would not recommend your company to anyone"

"The tech, Mike, was extremely courteous and knowledgeable. The service was excellent and addressed and checked all components."

"Your technician did an outstanding job definitely asking for him again."

"Technician on time and very courteous"

"Neat and efficient"

"The rep was friendly, competant, and truly desired to do a good job even though he had to stay late into the evening."

"Very helpful I just wish I could remember his name.. Fixed the problem and made sure everything was in good working order."

"The technician clean my outside unit very well made it to where it won't freeze up anymore I haven't been able to move my thermostat one way or the other from 78° otherwise it would freeze up now I can since it's been cleaned"

"Whalen was kind and knowledgeable and showed me how my unit works !"

"I could not believe a technician came out that late at night to help us get our a/c going again. We were sweating with 82 in the house, by the time he left, we were already down to 78. Thank you."

"I feel pressured to have a new UV light, surge suppressor, and an air filter installed."

"The service person was very friendly, seemed to know what he was doing and helped us make the right decision as to how to take care of our unit."

"Did everything that needed to be done"

"Service technician was very knowledgeable, efficient and personable. He explained in great detail everything he had done for the hvac system. He was very thorough."

"Chris came on time, was efficient and friendly."

"EVERYTHING ACCOMPLISHED AND ON TIME."

"They were friendly and did a great job on install"

"I was not satisfied with the tech's high power sales presentation by finding faults and trying to sell his recommended sales. I only paid for a pre-paid maintenance check on my HVAC. System."

"On time and efficient"

"The work done was satisfactory I have no complaints. It would have been nice if I had received the 30min call so.my daughter would have known exactly what time the service technician would arrive."

"I was both impressed with the amount of time and effort that Terry Eckert put into helping us get everything we needed to get financed and arrange installation. He was fantastic"

"Al was on time and took care of the problem fast"

"I trust Albert. I spent over $700 but I think he told me the right thing to do."

"He was professional."

"Al has been my technician for a long time and he is always on time and is very efficient. He is so pleasant and has kept my system running for years."

"Job well done"

"I think the salesman broke part of the ceiling going into the attic. I spoke with both sales & Manager not even to come out to look at the problem. Big mistake on their part, as I am no longer interested doing business"

"great service on time"

"Arrived on time. Very knowledgeable. Polite."

"Knowledgeable, very polite and arrived on time."

"Albert is very thorough and explains things that were done and needed doing."

"Your technicians have Always been courtious & have given good explanation of what they are doing"

"Fast knowledgeable pleasant effecient !!"

"he is always on time, and honest w/ service work. My deceased husband always requested him for our service. NO problems."

"Tech did his work and tried to sell us stuff."

"Mike was awesome as he answered all my questions...Very professional!"

"James does a complete job and really cares about my home."

"Tech did not check filter or indoor air flow."

"Service tech came on time... very friendly and informative."

"Waylon was extremely polite, personable and very professional. After introductions, he went right to work and conducted a full analysis of our system. Upon his departure, his work area was found clean and in order as if no one had ever been there. We will be requesting his services in the future. An exemplary employee!"

"When pulling down the overhead ladder in our garage this weekend we found our cable wire was tangled in the ladders hinge. Fortunately it hadnt been cut. The only person that had been up there was your technician."

"He was the best service person from your company. He was not condescending like some of the guys were. He was polite and seemed to know what he was talking about. Plus he was early got the appt."

"Its wonderful to deal with a person that knows his profession I liked the fact that he explained why and what he was doing."

"He used my husband's ladder without my permission and he didn't put it back. Relentlessly, trying to up sell me. You need to put in a uv light system to help for mold. You need to get your duct work cleaned. $700.00 for each. Was kind of feeling pushed."

"Everything went fine but serviceman was late due to mixup."

"Service was fine - I didn't receive a follow up call regarding new equipment as promised and I had actually forgotten until this survey"

"Very polite and professional"

"Great service as always."

"On time and considerate"

"We had Joshua before and he is very through"

"Because James always does the job well."

"Tech was on time and did a great job."

"Tech. Was very informative,pleasant & very professional."

"Al is a great professional and does a great job with our heating and a/c."

"good job"

"After our previous day's regular service our system stopped working. The service technician that came yesterday said the circulation motor had burned out. Probably from water sprayed in it. Will need to wait until next week for a replacement motor."

"On time and efficient."

"Very thorough and helpful in solving problems to ensure the continued life of our unit."

"he came he did his job he left"

"Explained everything and talked about a new thermostat as Im not happy with the nest."

"Very professional! Got the job done the right way. Polite and dependable!"

"Donald was very courteous, polite and neat and knowledgeable about system"

"Everything was done promptly and explained."

"The service was fine. Technician was fast and efficient in what he did. I do not like the end of the service where every time you try to sell me very expensive add on's that were not offered with the original sale. It was also very weird to find the technicians supervisor dropping by to make sure he tried to sell me."

"Every service is thorough and professionally performed"

"The service technician, Michael Hudson, was very professional and knowledgeable in his work. His friendly personality was also very appreciated."

"On time and very polite."

"Mike the technician friendly and efficient service"

"Michael Hudson has been my service tech for about 6 years and I rely on his judgement to solve any situation with my unit. I feel he is trustworthy and gives great information I always request him to do my service."

"the technician was thorough polite and informative."

"Answered all my questions precisely and professionally. Is very efficient and gregarious. Can't imagine a more knowledgeable and easy to be with person."

"Your Technician Al Withall is a very outstanding Technician is very well trained in his trade. He should be commented for a job well done in his repair of my system. I would like to request that this man be send to my home if I have a problem with my system in the future.. A job well done for Mr. Withall"

"The technician, Albert, was thorough in his inspection of my furnace; kept my floors clean; changed the filter; was friendly and professional."

"Reliable & quality service."

"Technician did a good job, arrived on time, went over his findings."

"Satisfied with work done"

"Professional, courteous, knowledgeable, and respectable."

"Mike is the best and hope you will tell him so!"

"I called your office at 330.I was told that a tech would come out.I waited until 730 and called 2 more times.Finally at 1245 am the tech came and told me I had a dead blower on my AC.I just had the unit serviced on Sept 26.by service experts.I am a 71 yr old female with respiratory problems."

"Although the technician arrived late in the appointment window, he was efficient and knowledgeable."

"Excellent serviceman"

"The service man you sent seemed to know what he was doing."

"nice tec"

"The technician was polite, service the heater/cooler efficiently."

"Technician was competent and polite. Work was completed on time and profesionally, although the expense seems a little high for Service Experts (but I have little to compare with)0"

"James was quick, efficient, as well as fixing a problem that existed over several previous services."

"first 2 men to service did not know what the problem was told me it was going to cost about $1300 to fix it after we called 3rd time the and fixed and fixed it new man found a leak and fixed it. costed about $200. this took over 2 months."

"Listened to questions we had. Always very friendly."

"Joshua is a great asset to your company. Thanks again"

"Tech was very polite and went about his job and explained what he was checking and doing."

"An asset to service experts"