Service Experts Heating & Air Conditioning Reviews

"I have given out your name several times. Very good service work!"

"Very nice"

"Due to us leasing we have not had an opportunity to compare this against another leasing company."

"Very good and fast work."

"I've had Service Experts for some years and Thought that they would check and fix my unit to keep it in good order. Now they told me a bunch of things were bad and I needed to get a new A/C. What happened to the SERVICE?? Maybe you should rename your company to SALES Experts."

"knowledge of equipment"

"good job on the hot water tank and that our air conditioner was going to be replaced because of a bad condenser AGAIN."

"The service person was polite, knowledgeable and did his job without any interruptions."

"When the tech shows up he explain and do what he was scheduled to do."

"Your man did a great job checking the unit outside and all inside. Thank you."

"Love their services, honesty and techniction."

"Because youre employees are great and caring people"

"I have had a positive experience and service calls are handled promptly."

"I was told they would be out once a month It sounded like a lot but I signed up and found out that wasn't true Even though they've done a good job I'm very upset that someone lied to me."

"Great service"

"I rated 10 because the technician that comes to my home go out of their way in updating me on different types of ways to keep the heating and air conditioner running properly and the different plans that are being offer in keeping the system running properly."

"Initial installation not done correctly"

"Great service"

"Because everyone that works there are great caring"

"We are pleased with the service provided by tech Nicole M. #193. She is prompt and efficient and takes time to explain what she has done during the visit, and to answer any questions we may have. She is an asset to Service Experts Ocala."

"I have been very happy with my heating and air conditioning units."

"Because I have already recommended you to my girlfriend who has been using your services"

"Tech was professional, polite and informative"

"Dependably"

"I already have and my girlfriend has now began using your services"

"Very personal and helpful with respect to my questions"

"To be as concise as possible... (1) The second-most recent prepaid maintenance visit resulted in our basketball goal being knocked down as the technician backed into the driveway; (2) the most recent prepaid maintenance visit told us that "everything checks out fine," and then (3) the VERY NEXT DAY our heating unit was not working, which (4) has required, so far--'cos it is not fixed yet--three unsuccessful service visits. As I write this, it is 3:30 p.m. on Dec. 24th, and the indoor house temperature is 59 degrees. Last night it got down to 52 degrees. We will be enduring this for THREE more days with temps surely down to low 40s the next three nights!, because we won't be hearing from you guys if the replacement part is available until the 27th. So, the final answers to questions #2 and #3 depend ENTIRELY on how YOU resolve this matter. Our future purchase of a new unit will depend entirely on how this problem is fixed."

"Efficient and qualified service technicians"

"Friendly, knowledgable staff members."

"Great service but still waiting for the filter to be changed."

"The service tech was very professional"

"Experienced technicians who explained everything. Went above and beyond."

"On time, thorough. They did a great job."

"Professional service"

"Great service"

"Have had you guys for years and have never been disappointed."

"Because you are professional and knowledgeable and reliable."

"The service technicians are very knowledgeable and helpful, but the Advantage Program is misleading."

"They are great"

"brcause The person doing the job was very good at what he was doing and he did a very good job."

"Tech was not only on time but a few minutes early He did a great job and had a cost effective solution"

"Excellent"

"I always receive great service."

"The service was outstanding from helpful person who answered my call to the great technician who came out and fixed my problem"

"They did not clean up after the duct cleaning. There was plaster, etc. in every room all over the floor."

"Very friendly"

"'m very likely to use Service Experts for the remainder of my contract with you and then most likely afterwards also as they seem to do a very good job all around!"

"Excellent service"

"Service people pleasant and knowledgeable"

"Did good work reliale"

"They went out of their way to get to me before the holiday weekend! I appreciate them going above and beyond"

"Great job"

"Excellent service"

"no responce to my call. I guess you didn"t get the notice. I don"t like people that answer the phone, that are not from the office."

"Techs pleasant and thorough"

"Have been receiving your service for a long time. Technicians are professional and thorough."

"Tried to charge $311 for a $30 capacitor"

"Very nice technicians and willing to go above and beyond."

"The technician was knowledgeable and super nice."

"Expert company with dedicated employees"

"This is the second time I've done this. You are there, when I need you"

"Service Experts responds quickly and fix the problem"

"equipment is top notch,service plan is a no brainer. Easy!"

"Initial installation and start-up were extremely poor"

"Never had a problem, always there when I need you."

"They provide great service to our unit"

"dependable and convenient"

"Punctual, professional"

"Did not appreciate the sales pitch on air filters."

"Came on time, solved problem"

"Dependable and competent."

"Quick service. Very knowable servicemen."

"Professional and customer oriented"

"Still waiting for your team to return and exchange the fan motor with one that works. Also you installed a new water heater that is not producing any hot water."

"Prompt service and friendly"

"Lance was Great! Lance went above and beyond excellent!"

"The technician did a horrible job. He failed to screw in blower fan and uv lights, He missed the small battery on outside unit. He tried to upsell me for unnecesary things. A new hot water heater when mine is not broken. Extra filters. He marked filter as replaced but it wasn't. Tried to sell me an ene no service call There should tire system but mine is only 8 years. I became suspicious and called in another company who affirmed my suspicions. I have stopped payment on the check. I will pay for parts but not what he charged charme.ged for incompllete and shoddy work"

"Service is fast and efficient, giving peace of mind."

"Dependable and competent. Also always very nice and informative."

"Prompt service/diagnosis of problem. Ordered parts to be installed at a later date. Talked about my hot water heater and amazingly one of your techs came out that day to install a new one. Fastest service I'm ever had. Thank you"

"Your availability is superb."

"I had several problems with the original a/c installation, that caused numerous service calls to clear up, NOT problems with the recent service."

"A little over a week ago Alex came out to do my maintenance. He was very helpful and it didnt take him long to figure out my compressor was bad. Alex was very friendly and informative. A week or so later Lance came to install the new compressor. He did a great job and answered all my questions. I am very pleased with both of them,they did a great job!!"

"Great customer service"

"Workers are very knowledgeable and cleaned up all areas"

"Overall great company!"

"He got my compressor to stay on"

"On time, friendly, and Professional."

"tech knew what he was doing"

"Overall pretty good, but had a cancelled appointment after I took a vacation day for the service call"

"My problem continues. I just got done draining almost a quart of water from the catch pan and there is about a quarter inch of water still in it. I will monitor it this weekend and call again on Monday. I am sure the problem isn't resolved."

"Prompt service and wonderful workers."

"Everything went ass indicated."

"The experience of the technician very polite and very professional"

"Good service call, timely too."

"Mike technician was prompt performed the service. Explained everything and advised me about the longevity of my system"

"Friendly technicians and excellent response to my service requests"

"Because the Technican are very good at what he does, very Professional on knowing what to do"

"Technician knowledgeable and provided excellent customer service. Like the $12 per month plan. Appointments available within a day or two."

"On Time and professional."

"ON TIME, SERVICE COMPLETED EFFICIENTLY"

"Tech had a lot of knowledge"

"So far I've had a great experience with Service Experts and they have been reliable."

"As a result in installation of the new system (duct work) Im the owner with holes and cracked sheet rock in the kitchen and bedroom"

"Showed up on time did a thorough job and shared results with me (periodic unit service)."

"Always happy with the service and very happy with the service techs overall respect ."

"Technician recommended replacement of TXV. After several tries, I was able to reach Service Experts customer service to discuss. Still waiting for a reply several days later."

"Problems with the office staff during setting up my 2 service calls and registering for your service program. I already spoke to a gentleman Dunnellon already after submitting my survey already. Still have my name misspelled on this repeat survey. One item I did not mention was when I was given my invoice, it only had the bill amount $479 and replaced kitchen faucet. I expect to get a bill that lists services, parts ( which I am supposed to get a 15% duscount, as I am paying $15 a month for, and no trip charge. I would like to get that listing, and going forward (I have an HVAC inspection tomorrow)."

"Because the service was excellent and very professional."

"Leave your salesman home and only send tech."

"Professional, courteous, communication"

"Always great service"

"I'm surrounded by people who already use Service Experts. So my reccomendations are not necessary at this time."

"Brandon, our plumber, was fabulous. Skilled and personable did the hot water heater inspection and made some correction a to the installation plumbing, and installed our new sink and replacing the shut off valves. Could not be happier. However, my name JoAnn Tauber was spelled Johanne Hoover which was a major problem at the guard shack. I was told my appointments were 10/5 between 12 & 2: the plumber and HVAC the same day and time. Brandon had us scheduled on 10/3 at 10:00. Luckily we were not working and were home. No HVAC guy came, nor did I he come on 10/5 between 12 and 2. I called and there was never an appointment made for the HVAC, despite what I was told on the phone. The technical side is great, but customer service side left me shaking my head. I called today and the young lady was a able to get my account information corrected and an appointment next week for my HVAC maintenance. H"

"They took care of the problem right away., and were very professional in the whole time they were here. Stayed to make sure everything was working as it should"

"Always professional thorough service. Michael Sanders for latest biannual service."

"I have desired a heat pump for my heating and cooling as long as I have been aware of the benefits of heat pumps tech."

"Great service"

"knowledgeable and friendly technician"

"Alfred was professional and gave great customer service!"

"just based on this service, no. you cancelled it at the morning they were supposed to be here."

"You have always come when I need you, fixed the problem , been polite and considerate of us."

"Would be higher, except it was actually a second visit to correct a problem."

"Quick Service"

"Excellent customer services."

"The service was on time and excellent."

"My last service was a duct cleaning whch was perfectly done and teh techs were on time and very professional. I'm still waiting for my $200 referral bonus for teh new system my neighbor got after my telling him what your company did for me. His address is 7720 SW 101st Ct Ocala FL 34481"

"Its was less than 24 hours from the time we got a price to us having running air conditioning. Great job!"

"Recent experience not as good as usual. Have had to ask for additional help."

"I met a new technician and she with very professional and nice and explained everything she need to tell me! She was great! She was on time too!"

"Good company . Technicians are knowledgeable and polite. I had Lance this week and he took time to tell me all about what work he was doing . I had Lance install a Blue Tube UV light over top of the a coil inside my air handler . He Explain the purpose of the U V light completely."

"Technicians are friendly and professional, and their always on time."

"chris josh and mike were excellent to work with. they were friendly professional knew what they were doing, answered questions and cleaned up the work areas"

"The technician is great but the office sucks they dont follow instructions t told them after 3 so they gave me 4-6 time and the guy called at 1:15"

"Quality friendly reliable service"

"Very friendly technician. Even came back to house a second time to deliver air filter."

"Your technician are so very nice and helpful."

"He was very courteous, and friendly."

"My latest experience was both pretty bad and very good depending on who I was dealing with. My air went down on a Sat. afternoon and all I could reach was a call center in India who kept assuring me I had a appt. within 2 hours and that they were physically located in Ocala, FL. Yet, no notification got to your technicians until about 9 am the next morning. When a technician finally arrived it was determined that the problem was a collapsed air duct that needed to be replaced and a new ac system program was purchase and installed, but the duct work was not completed and the system would not work. By this time, I had David's phone number and another tech came out and patched the duct work late in the day, but couldn't replace the actual duct work as per contract. That was last week, ac is working, but ductwork is still temporary. The positive aspects are that your technicians generally are very well trained, personable, and dependable. I have a very long term relationship with Service Experts and hope this experience is an outlier."

"Friendly knowledgeable service techs, company keeps me informed of their arrival status."

"We were pleased with the quick response to our problem. Also technician and advisor were helpful. Our installers were great and very interactive with me.It was a pleasure to have them do this job for us ."

"Service man was very nice and helpful"

"Very good service."

"The duct cleaning was completed quickly."

"Service tech mike was very thorough"

"Mr. Lance was highly knowledgeable, professional, informed what was going on an what he was doing. He made sure that my concerns were resolved to my satisfaction. Additionally, several years back Mr Lance left me a note apologizing fora minor incident on property. That was resolved. When he came out on this call, he told me about having a deja vu. I confirmed that this was the property. We had quite a hearty laugh. Both of these situations speak volumes of his honesty, care for customer and his character of integrity. He is a stellar technician and human being."

"Very friendly and he did a great job"

"Trustworthy and efficient"

"Lance is very thorough, when done he always lets me know if anything is coming up due,"

"Jorge provided excellent customer service and provided us with a solution to the issues we were having. Very knowledgeable."

"Tried selling a new system . Current system is only 8 years old."

"Mike contacted Robbie and additinal items were completed and set up. I.E. my surge protector and I comfort thermostats. I;m still waiting on a Dynamic Fiilter and Duct cleaning."

"Very professional and aimed to please and answer questions"

"Very informative while maintaining a professional demeanor with a smile. Very pleased with my annual maintenance agreement and the gentleman who provided the service. Ty"

"Regular good service,Fantastic service Reps"

"ery satisfied"

"Lance is very consistent with work, doesnt waist time gets right to the job and always lets me know or advises me what might be coming up next , great personality to"

"Honest and reliable"

"Always great service"

"Great worker's that know there busness"

"Service has been reliable and good value for the money."

"You charged me $82 on top of the $144 a year I pay for 2 visits! I still smell the burning smell your technician could not smell! $82 FOR WHAT? He did nothing extra that shouldn't be done in my biannual service!"

"Scheduling was quick, everyone was friendly. The service tech was early (yes!) and completed the requested work I'm a timely manner."

"He was personal kept to the job until he was done"

"you do a good job"

"Friendly and helpful and quick"

"Friendly technician and customer service. Came out next day after call when others were days away."

"Very considerate, explained everything, clean, professional and timely"

"The service technicians are very knowledgeable and pleasant."

"Still waiting for him to come back. He said he would be back Saturday but never showed up or called."

"After two months, the job is still not finished. The " Money saving" unit actually costs more per month than our old one. I'm to the point now of having estimates to replace your unit. I think I can honestly say that this is the worst decision that I've made in a long while, and the payments haven't even begun yet!"

"Our technician was very knowledgeable and professional. Service Experts made time to check our unit the same day we called."

"Technicians diagnosed the issue quickly and had it repaired in a very reasonable time."

"Good customer service"

"I just had a 4T air handler and elite HP installed on 8/10. The unit was discovered to have wiring issues discovered by Lance (81) who said he will have to return to correct. I await SE to contact my brother in law to return and correct the wiring. As of now my humidity is very high and I'm not hearing variable speed"

"Very professional and nice"

"Good service, quality products, but I wish there was less pressure to buy new stuff."

"You're service was great. You made time for us! Lance was very polite and knowledgeable and took time to explain his findings us."

"Prompt response with great service tech"

"Knowledgeable, professional staff including the office schedulers. On time, solve the issues and patiently explain things. This includes our recent purchase and installation of our new 5 ton unit and our routine service/troubleshooting technicians. Chris, Josh, Mike H., Mike S. and Ryan are great techs!"

"All parties involved were very respectable and courteous as well as informative that's how good business should be conducted thank you"

"always here on time and explains what we need"

"Quick Service."

"The service is prompt."

"Knowledgeable and Polite staff."

"Prompt friendly service"

"Bad experience with most of the service technician except With Alred."

"Problem fixed"

"Friendly responsive service!"

"They did a Nice Job."

"Great servic"

"Customer for 16 years at 3 different homes. Satisfaction = loyalty."

"Prompt friendly service"

"On time, professional attitude, easily understandable explanations."

"they have taken good care of us"

"Very happy with the service provided, Very peasant."

"Ive been with you guys for over 10 years and only been disappointed with a couple of techs. Anthony was great. He cleaned my air ducts."

"Customer service is more reliable than another company I have used."

"Services great"

"I have been a customer for many years and have always been satisfied with your service."

"The tech was very thorough n he explained everything about the service I was receiving n also gave me some great money saving tips"

"Needed repairs 17 times in 2 years and still not fixed."

"no one is perfect but so far service experts are very good"

"Service Experts always comes through with any issues I have with ac or other problems."

"My technician was extremely knowledgeable and spent extra time explaining things to me, Will definitely ask for him for my next service call."

"Have been with SE a long time, with no problems."

"Friendly expedient service when needed."

"Very good job"

"I wish I didn't call you. I ment to call a different company. The tech did not put my thermostat on tried to lie and say it was the wrong kind. And they let my indoor cat out! And did not tell me."

"Both techs were very helpful and provided me with more information regarding yearly contract which I will study soon."

"I rarely give a perfect score, but you guys are doing pretty good."

"always do what they say and professional"

"Alfred was great"

"BEST SERVICE EVER!!"

"Got very professional expertise,"

"I thought I received professional expertise"

"Expert, friendly service. Nicole is the tech we always want!"

"Timely and efficient"

"Happy to have a tech come as needed"

"Handled the problem"

"I think overall they are very good. Responsive and knowledgeable."

"very good"

"Good & fast."

"The customer can expect to receive professional, prompt and courteous service,"

"she was very helpful"

"The system that was installed in my home is working real good. Am very happy at the system and the professional service."

"Excellent and professional service. Your technicians know their stuff!!"

"Had some problems."

"Fast service"

"Ocala office not as efficient as Cocoa office"

"great service."

"excellent service always!"

"James does the job and is always friendly doing it."

"Has provided excellent service for past 25 years"

"I just recommended, your company to my neighbor"

"Still unhappy with the original salesman."

"The professional who came to my house on the night of July 2nd was exceptional in attitude and workmanship, this respectful young man actually liked his job which was a pleasure to be around. A true asset to his company and more importantly their customers."

"The service people are professional and have done a good job servicing and cleaning the air conditioning. However the customer service area on the phone lines to call in scheduling the appointments is a very different story. This recent time, when I called in and was put into a queue, the phone just rang and I went back on hold. I was trying to schedule my appointment before I went to work. It was between 8:30-9:00 am. Then I was placed in a queue again and the lady and I didnt have a good connection but managed to get the appointment scheduled. But when I asked about the price and to schedule for our air ducts to be cleaned I was put on hold so she could find out information. I waited for at least 10 minutes on hold. Then someone came on line and didn't realize they were on the microphone and stated "I think she said the lady hung up on her.". I replied, "Hello.". The lady gasped. Then started to state whatever it is she was trianed to say. I explained I need to know the price and schedule an appointment for air ducts to be cleaned. She then proceeded.to define for me what the air duct service was. I stopped her and stated that I did not ask her what the definition was and I repeated what I said again. She then asked me why I needed the price. I stated, " Why wouldn't I want to know what the price is, and I'd like to schedule it as well. Finally after.another hold got the pricing and the service scheduled. I was quick to get off the phone so I could go to work. A quick call took close to 45 minutes to complete. I tell you this because you can have the greatest technicians and service men and sales team but horrible customer service in scheduling can kill your business before they ever make it to the rest of your team."

"Thermostat keeps going 85 Douro g day and night"

"James is just outstanding and always upbeat."

"Everyone has been courteous and accommodating"

"Everyone is very knowledgeable and nice."

"Never received proper explanation of my unit capabilities, not the fault of Mr. Meekin he was great."

"Because we have used Service Experts for years and have rarely been disappointed"

"Produce, professional personnel, Great work ethic, cleaned up nicely. Folks were great to work with. Answered all my questions and listened to then problem we had!"

"Very thorough evaluation of AC system ,explaining the problems and how to fix them"

"Youre quick and professional"

"Alex is an asset to your company very good at his job. Thank you"

"Because you are in Ocala & I am in Clermont, it takes a while to get someone out. SE seems to always have meetings in the morning which means the technicians can't get out in time."

"Prompt response with qualified tech's"

"Great service! Fast and efficient service!"