Service Experts Heating & Air Conditioning Reviews

"They were on time very courteous cleaned up after themselves I showed us how to run the thermostat great guys"

"I called in the evening and service man was at my hse 8am Tk u"

"Lance was very knowledgeable and gave us a lot of suggestions as well as fixing the AC problem. He kept me informed as to when he would be coming and how far he was."

"Mike was courteous, polite and very informative. He explained the unit I have and possible issues. He also explained the service options available."

"Alfred was very knowledgeable and pleasant. Completed the visit in an expeditious manner."

"When my 10 year old Lennox home air conditioning unit stopped functioning and the temperature started rising in the house I called Service Experts, the company who installed the system. They found a Freon leak caused by a bad Condenser Coil. The system was temporally repaired until a new Coil was ordered. Only days later Service Experts sent one of their seasoned technicians, Lance #81, with the new coil. Lance has a lot of experience replacing Condenser Coils and proved to be fast and good at it. He was helpful in other ways too. He made some improvements to my system so that it would last longer. He showed me a better filter that I should be using that would increase the efficiency and performance of my unit. He told me about the newer units that are available with an excellent Advantage service plan when it was time to replace my old unit. I have been with Service Experts for 10 years and will continue to do so. Thank you Lance."

"James was very thorough and informative."

"Mike was professional, competent and determined to find the problem."

"He was very thorough and had great customer service."

"I never received a call. I sent an email in response and was told I would be contacted by a sales rep. That did not happen either."

"James was pleasant, professional and knowledgeable. He did a thorough cleaning and system maintenance on my AC units."

"Tech was very efficient and answered all my questions."

"The problem wasn't actually fixed. We are watching the unit closely. But the technician was very nice."

"Oscar and Josh were wonderful, did an outstanding job!"

"Very nice, courteous and hard working crews."

"James does a very good job. Friendly"

"Good Service. Knowledgeable techs"

"The technician was very professional in how in spoke with me & how he did his work."

"On time and very pleasant."

"Handled unit Maintenace professionally"

"Great friendly, reliable service"

"Alfred was polite and knowledgeable."

"technician was very knowledgeable. Went directly to the problem and solved it. He explained very clearly what was wrong and how he was going to repair it."

"Lance was professional and courteous and took care of my service promptly"

"on time, efficient, polite employee"

"Great service"

"Service person is knowledgeable and points out everything that they performed."

"Mr. Salas discussed everything in detailed before he performed any tasks. I would like to have Mr. Alfred Salas (#201) as my technician for my next service."

"I turned on the air conditioner a couple of days ago. Then went into the garage and felt cool air there. I noticed that the cool air is leaking where some duct tape is loose. I believe that this is a new situation."

"He was very helpful and went abov and beyond"

"I was promised a dozen hot Krispy kream doughnuts from last visit and got none this visit.°"

"Not enough calls to rate"

"Tech is very knowledgeable and answered all my questions."

"We bought a Lennox air cond.unit Jan. 2022.$1300. We were getting a lot of water on the garage floor. Technician came out and said they did not put in a secondary Auxiliary Drain Pan. Did not know when we might get one. He also put tape on a small hole."

"The technician was very friendly and reviewed everything that he did."

"Great and honest service"

"Jorge was prompt and courteous and competent."

"Lance was very thorough and knowledgeable and was great at explaining things and giving me very helpful tips it would be awesome if I could have him always be here when we have scheduled maintenance has and or issues in the future that's how much we appreciated his visit"

"Mike always does a great job"

"I had 2 techs, Ethan and Mike W, come to my house to help fix the problem. Ethan worked extremely hard trying to restore my air for over five hours, and did get part of the problem fixed. His perseverance was commendable. He made sure to send the expert tech as soon as possible the next day, Mike, who fixed the problem within a half hour. When I received the quote I was struck At how reasonable it was. Both techs were extremely kind and hard-working."

"Rob explained the problem with the ants, cleaned out everything and did my system maintenance and all is running well now. A very pleasant service technician and totally efficient."

"The technicians were friendly, very professional with great attention paid to details and quality workmanship."

"Work done well, Tech was on time...even a bit early."

"Courteous, on time and professional."

"Prompt service. Took care of the problem quickly and correctly. Checked to make sure water heater was hooked up again properly and no gas leak was detected."

"Very good service"

"The technician was courteous and did not try to "sell" anything to us."

"Lance was very professional and informative. He is a great asset to your company."

"Very Attentive very nice"

"very professional visit from Ethan. Was not a solvable problem but he found a week capacitor and replaced .t."

"The technician was on time and very straight forward with his answers."

"Service person arrived on time and conducted the service in a timely manner. A little pet peeve of mine is that shoe booties be placed on before entering a home especially after walking through the yard, dirt, and leaves to get to the unit and then straight into the house. It bothers me. I would think putting on booties would be automatic"

"very happy with the service the techs take very good care of my a/c system"

"Very thorough estimate."

"Service Tech noticed something missing and installed the missing part."

"The Service Expert technician was on time, very prompt and did a stellar job. His name is Mike."

"Superb service, exercised care and respect for my property, cleaned-up nicely after themselves."

"Timely, courteous, knowledgeable"

"The techs were very good and friendly. They took care of all of our needs. The reason for some of my answers below has to do with scheduling. If you want to know what happened you can call at 205-249-3906."

"every tech rep I have dealt with has been competent, informative and helpful."

"Great and fast service"

"Technicians were very respectful and very engaged in their work."

"The teck new what had to be dune and didn't waste time doing it. The salesmen was very good also. Thanks"

"Alfred did a great job, very professional he truly love his work"

"He was on time and explained everything in detail."

"Always professional"

"We are very pleased with the knowledge, expertise and courteousness shown to us by when we had our HVAC systems inspected, serviced by technician Michael Sanders on his initial visit and again on his follow-up call to install parts that were ordered."

"He was informative and answered any questions I would ask"

"Trust Mike, Polite, Efficient, Does not push"

"Helped me"

"This technician was knowledgeable, friendly and caught a mistake by the installer. I felt she was very capable, hard-working yet easy to talk with."

"You deserve the best rating for the work you do to please your client."

"On time and very thoughtful."

"They were very helpful and explained things well."

"Every 6 months my system was gin a good review by your company. This time he said everything was in poor condition and the whole system needs to be immediately replaced even though it is working fine."

"Nicole was efficient and friendly"

"Both technicians were polite, respectful and informative."

"It was quick. I felt like since I wasn't ready to buy a new unit. Repeatedly told how old and dated our unit is, that they really didn't care"

"The technician was professional, polite and very clean with there work."

"Kind and professional service."

"Service person was professional and pleasant. It was good to hear that after putting new AC unit on the maintenance plan 11 years ago, my AC is still in good condition. It will wear out eventually, of course, but all is well now."

"Tech informed me of the agenda for servicing the unit and then went about the task with no problems"

"On time. Did good job"

"The unit worked when he was done. He was polite and did not talk too much."

"Great service"

"Hard-working and experienced people."

"Lance is very knowledgeable, and I appreciate his professionalism."

"The service man was polite and efficient. Fixed my problem and answered my questions."

"You continued to reach out to me, thereby reminding me, about the need for an appointment and once I finally went online to schedule it, the process was easy and quick. * The tech was super helpful and obviously was suggesting what was best for my situation, not just following the company line. I'm assuming he would have earned something if I had bought more services but I didn't feel pressured at all. When I buy another package, (in a week or so) I'd really like for him to get the credit. He sold me on the service 100%."

"My guy knows what he is doing!"

"He explained everything and took his time"

"Great job on the installation & great team. The only reason for not getting a perfect 10 is (1) the vent was traced in pen onto the ceiling, and then had to be moved & retraced, leaving pen ink marks on the ceiling. If traced in pencil, the old lines could have been erased, not requiring repainting over the lines, which may create visible new paint lines. (2) Also after retracing the new vent position, they hit a joist that was in the way, forcing the vent to be moved again. This required plasterwork to cover it up and will need painting. Hopefully, I can match the ceiling white. The heat problem is solved & the room is much cooler now! So I can overlook these minor nits."

"Only dissatisfaction was that my original appt was for 2/9/22 & no one showed up in the designated time frame. I called & was given a new appt. for 2/15. The second appt. was excellent."

"Was very late for my scheduled appointment. We were previously told our service contract included free filter but technician said no it didnt ."

"They missed the first appointment and rescheduled for next day and missed the window they gave me and instead of letting me know he was running behind I had to call to find out."

"Great service and our technician was friendly and professional. Don't let her go!"

"just d;d"

"He was nice and knowledgeable."

"They had to come back twice."

"They do a good job. But not excellent"

"The technician, Michael was fine. My dissatisfaction is with your schedulers and phone responders. They were supposed to be at my house between 10-12. I was called at almost 12 to say they were running a little late, could they come between 12 and 1 pm. I wasnt happy but said ok. At 2:15 I called to say no one showed yet. She told me the Internet was down for about an hour. I said but my scheduled appointment was between 10-12. Anyway, they finally arrived about 2:30 and told me they just got the call to come."

"Your technicians were very professional, knowledgeable, polite, and willing to answer all of my questions"

"On time and let me know her results of my system"

"My service man James is so thorough and such an all around nice guy / ans all my questions"

"Very professional and courteous"

"Excellent service and very positive attitude."

"Mark Sanders was courteous, knowledgeable, and very thorough. I think he did an excellent job"

"Mike is professional and knowledgeable and took care of our heat and air needs."

"LANCE IS A VERY GOOD TECHNICIAN"

"Mike Hudson is the best, on time, neat, professional, explains everything."

"Polite, efficient, helpful."

"failed inspection 2 times"

"The technician was excellent and extremely helpful. He tracked down a leak in the unit coming from the roof. I would never have known if he was not so careful."

"On time and informative."

"Very thorough. requested tech to use booties and he did put them on."

"Men arrived on time good manners and were extremely efficient can't ask for more."

"Brandon called before he arrived and was on time. He was polite, considerate, and very patient with me hovering about. He answered all my questions and did excellent work,"

"Good job done"

"My Unit sprinkler stays on all the time even when the Unit is not running. The prior Unit always shut-down when the Unit was off. Could you please fix this? Roy DeLotelle"

"The technician was on time, courteous and knowledgeable."

"Nicole Merrill was my tech-she was very knowledgeable, explained everything, I will ask for her by name for my next service call."

"Technician was effective and efficient! Resolved the issue."

"Mike was excellent"

"I was very appreciative of how kindly the people who answered your phones treated me. Im also incredibly appreciative that your company was willing to see me after the normal time you schedule appointments. The first person who came to my house was Michael. He was so kind and he had planned to come back and clean my ducts. Then, he got sick, and I was afraid somebody else wouldnt be as wonderful. Boy, was I mistaken. Anthony arrived at my house on time and I dont think Ive ever worked with somebody who was as polite and considerate as he was. Your company is so blessed to have him represent you. He was incredibly professional, knowledgeable, respectful, pleasant, and all-around wonderful. I thank you for having such wonderful people in your employment. That type of quality speaks volumes for that type of business you are. Thank you again for helping me care for my home."

"Schedule appointments are made so my husband and I can be available for the appointment but service person always call and arrive before the service scheduled time . Never rings the door bell and don't have equipment with them to service product efficiently."

"No one from dispatch called to tell me Allen's mother had passed away and he wasn't coming out. I had to call to find out why he wasn't here at noon."

"The men who installed the equipment were very polite and efficient in their work. The only problem was the cost which was at the high end according to internet sources on costs for AC/Heating products and installation. However, the product is very pleasing."

"Service tech was very knowledgeable and took time to talk to us and explain what he was doing."

"We like the new "simple" thermostat and the professional way in which it was installed, tested and programmed."

"Very driendlyand profecional"

"Technicians arrived on time and were respectfull of our property and did a nice job on our AC Unit. My Wife & I enjoyed talking to them and watching work. ??"

"The young man was very professional, He explained every thing he did and what we should expect."

"Tech did a fine job."

"We are waiting for the filter that goes in our new unit. The final inspection cannot be done until the filter is in place."

"The technicians showed up when they were scheduled and performed all services in a competent, professional, and timely manner."

"Alfred is a great technician. He check our system and thought there might be a problem, and he rechecked it and found nothing wrong. He didn't just ignore it. Very thourough."

"They were efficient and kept me informed."

"David was extremely professional, helpful, and insightful with his service."

"Friendly and considerate service person."

"No call ahead, Arrived before scheduled time, No masks, Not vaccinated, Did not reset the thermostat before leaving, Left the HVAC off."

"Prompt, and very efficient."

"This technician did a very complete review and cleaning of my HVAC system as have other technicians in the past."

"Alfred was my technician today. He was very professional while being willing to answer any questions and concerns."

"Technician was on time and professional."

"Service man was knowledgeable and very kind"

"Mike did a fine job, I had no problem until I looked up the cost of the condenser that he replaced, and I was shocked at you labor rate. I can't imagine what it would cost someone who was not a regular customer."

"One time, efficient nice personality."

"James is a Great Tech"

"Came when promised Did the work Communicated well"

"technician on time did a checkup said everything OK and departed. He was a very pleasant employee"

"Professional"

"Both men were polite and friendly and knew their jobs."

"i have had Mike several times to service my system and have never had a problem. If I had not been satisfied the first time I would have requested he not come back to my service my system. This should tell you something about this gentlemen."

"Very knowledgable, friendly and helpful,"

"SERVICE WAS PROMPT AND PROFESSIONAL."

"Mike did a great job, was on time, and very helpful in his communication of his findings."

"Lance did a very good job in correcting the problem I was having in getting the heating portion of the furnace to run by getting the debris that collected in the vent removed. He also explained how I could discourage critters from nesting, etc. in the vent by running the heat occasionally when I would be air conditioning otherwise. I do want to be sure they check the venting in all future 6-month reviews"

"They never showed. Did not call."

"Professional and friendly service. Answered all my questions."

"Your technicians are always very professional and courteous."

"Tech went above and beyond in checking all aspects of my system. In addition, upon noticing I was wearing a mask, the tech also put on her mask."

"Alfred and Alan were very professional and did a fine job in servicing my HVAC unit."

"The technician performed professionally while correcting the new smart thermostat which had not been functioning properly."

"James has been pleasant, professional and knowledgeable working on my units for past4+ years without fail."

"The Services Was Excellent!"

"Very professional and courteous installation. All safety and functional evaluations fully verified."

"Technician was very helpful explaining everything he was doing."

"I do not need a new unit. I need the wires and box to AC unit replaced. They quoted me 10 gs. Lazy workers are not ok. I dont appreciate being lied to or because the tech gets money to sell he offers the things I dont need to get money in pocket."

"Always prompt and courteous. Do an excellent job on service"

"Friendly and professional"

"He did such a thorough job and pointed out things we could do to improve our systems' function."

"expert service and solution provider tech expert..."

"The removal of the old AC and installation of the new seemed to go smoothly. The technician found a temporary workaround for a faulty part in the new system that lasted until another technician installed a functional replacement for the faulty part. The removal and new-part technicians were great. Worked hard--especially the removal of the old system technician, who had to handle a huge outdoor unit on his own! The new-part technician had his mask on the entire time, tho it as minutes. I should have asked the main installer, Chris, explicitly to keep his mask on. He didn't seem to recognize that my having my mask on the whole time he was in my office and staying as far from him as I could meant I was uncomfy with his masklessness. I should have told Chris I was uncomfy and asked if he'd been vaccinated. I should have said NO! when he asked to take my photo with the unit on his cell phone. Instead, I felt very uncomfortable with the masklessness and the photo. I was also uncomfy with his leaving the door open in late August when all sorts of insects could have come in and have to admit I didn't find many or get any bugs after the installation. In hindsight, I realized that it was one way to air any possible virus. I was very nervous that I hadn't received a bill for the 2nd half of the payment by mid-October, and increasingly disturbed by the fact that I kept getting bills for the full cost, despite having put half down at installation and that that check never seemed to show up and I had to stop payment on it. The woman I dealt with this month on tracking that final payment was very efficient yet friendly and took a minute or two to call to reassure me she'd received the final payment last week. So generally positive feelings about the accounting woman, the old system remover and the new part installer, pleased with the installation job Chris did but uncomfy about his masklessness and creeped out by him taking my photo on his cell phone and with the bill making it look as if even my first payment hadn't been paid, plus no record of a $66 service call fee I paid in 8/25 that was supposed to have been taken off the price of the replacement unit/instalation but hasn't been recorded in either the local (Ocala) Service Experts office nor in my bank. I think the technicians are overall great at the work but that Service Experts needs a serious look at processing of paper checks."

"I am going by the duties that he said he performed. I also changed the filter (that I provided) for me."

"You did a good job"

"Very Professional"

"Nothing happened that I was dissatisfied with."

"Very good service"

"All you were here for what's the try to sell me the new air conditioner not what I wanted I want a service any cleaning did not happen"

"She provided good information of what she was doing and worked efficiently."

"Techs were very kind and professional and answered all my questions and then some."

"Michael was knowledgable, courteous and answered any questions that I had."

"Performed service quickly ad efficiently."

"I think the technician did a good job, do not remember his name"

"You are always keeping us informed of appointments, time frame, and such. Mike always tells me of anything that might need replacing or repair. He always cleans everything up before he leaves."

"The technician worked until the problem was solved.....Nicole did an awesome job and will be requested for future projects."

"techs arrived early, got everything done quickly"

"Found replacement thermostat"

"Nicole is a wonderful technician, friendly, efficient and easy to work with. We requested her by name."

"Tech hesitant about cleaning coils on air handler and compressor"

"Ive had several techs out and all have been excellent in their service."

"The technician was very friendly, knowledgeable and worked with a purpose."

"The man did a good job."

"friendly service."

"Prompt and handle the issue in a timely manner"

"Technician did not fix the problem and misdiagnosed it. He / they said we would need an expensive part and should consider replacement. I paid a different company to check it and they were able to fix it same day by clearing drain line and doing a hard reset at fraction of cost quoted by your team."

"My only area of dissatisfaction is that all aspects of installation were not provided on the scheduled date, so the duct cleaning required a second trip. Otherwise, I can't fault the technicians. They did an excellent job, were courteous and unobtrusive right through to completion of their work."

"Efficient and knowledgeable"

"mike sanders was a great rep for your company.. He was trustworthy and knowagable .bought the contract because of him... Thanks Mike"

"Always good to know your central air is maintained properly and up to par."

"He was knowledgeable and took the time to test the system and find the problem."

"Very Professional answered all questions I had cleaned up when finished did a excellent job and he had a great personality"

"professional, courteous, friendly, timely!"

"I was satisfied except the technician left out the breaker he pulled outside by the machine while cleaning. I did not realize I had a problem until it was 80 degrees in my house because the unit inside the garage was running. I replaced the breaker the house cooled down. Also they were due between 10-12. They arrive right at noon."

"Polite and thorough"

"Could not be more satisfied. So much I could say - just lucky enough to have the best technician."

"Courteous, professional, and on time"

"good work, good worker"

"job well done, good workers"

"The gentleman that canes was polite and courteous and knowledgeable of his practice"

"good job, well done, good attitudes"

"Great service and customer service"

"The technicians did a great job under difficult conditions without complaint."

"the tech arrived as scheduled and performed the maintance on my unit. He cleaned the unit and the drai. He completed his work as scheduled."

"fast, friendly service"

"You guys are always bright eyed and bushy tailed."

"On time, accurate, polite, diligent"

"Resolved problem that night"

"Mike!!!!!!!!!"

"They were on time and worked with me around my work hours"

"I met Lance and Lance today, both of whom were professional, knowledgeable, informative and competent. They explained to me why I was having the issues I am having with my hvac and I was left with enough knowledge to make and informed decision with the options I was presented with. At no time did I feel pressured or misled."

"Very pleasant and informative. Completed service promptly."

"The representative was neat and clean, very polite and asked if there was anything else he could do to help me."

"She was very professional and courteous."

"Tech was polite and had issue resolved in minutes"

"Well it was nice that it ONLY TOOK 3 APPOINMENTS to get a service tech here"

"Alfred was outstanding. Service was punctual and thorough. He was friendly and courteous throughout."

"Arrived as scheduled."

"Very good job"

"The Service Tech (Alfred) did a great job and was quite informative."

"Mike is a very lice person and very professional"

"Very knowledgeable"

"you never fulfilled what was promised"

"very personable"

"Extremely polite and hard working young man, he busted his ass and I so appreciate it."

"Mike is thorough"

"Efficient excellent service"

"Very friendly and knowledgeable"

"Very efficient, thorough, nice guy."

"Quick response to correct problem; very knowledgeable technician."

"Punctual and informative."

"Technician was very polite and exp[ained everything that was done and repairs needed."

"The service was excellent."

"Mike did a very good job, told me everything he was doing and answered any question I had. Left everything neat and clean."

"Chris Running did a great job at remove all of the old system and install of the new. He certainly is a hard worker and you're fortunate to have him."

"This reading has nothing to do with the guy who came and serviced us. It has to do with the past year to two years we have been dealing with service experts. We have not received any of the promised filters. When we have had our routine services, The guys always complain that the people are not doing what theyre supposed to do. We have pictures to prove it. Nobody is changing the stuff out like they are saying they are doing when theyre here. I had my routine maintenance done 2 to 3 days prior to having to call for the service. When the guy came the unit was so clogged up there is no way the individual who service my unit did what she was supposed to do. I asked her point blank if she change the filter and she said it look great. When he pulled it out it was disgusting. This happened again several months prior and the guy cannot believe that he pulled it out with a date still on it when somebody had already come in and said they had changed it out. I took pictures of this and I complain to the management team and nothing was done no calls were returned. Ive called your service center with nobody to respond. I have called and complained about the filters not being delivered as promised, ever. We still never received any or heard from anyone about it. Not too much of advantage to the plan you sold us."

"Quick and clean."

"He came out late in the night and spent time to repair the problem"

"Very efficient, answering all questions"

"Professional and knowledgeable technician"

"Very knowledgeable"

"On time and informative on my a/c"

"Tech was quick and thorough."

"Very Professional and courteous did a great job really appreciate Rob"

"Excellent service, quite accommodating."

"They were at the house when we called and also provided us with an air-conditioner to help us through the time we had to wait for a part"

"Friendly, and informative"

"everyone on the team did a great job ALL"

"A new teck, just giving him a reasonable grade. Has some learing to do, with people skills. Other than that I think he will be a good teck. I did ask the office when they called to order me filters,wheh they were setting up my appointment, and they didn't. So I was a little upset, because I need them. The teck put in a order for me, said they would come to my house, I'm waiting for them still!"

"Because its still not really fixed."

"Provided system and information needed"

"efficient"

"service was prompt but job not complete still waiting for modulator part"

"efficiently fast, curteous, answered my questions I had."

"Fair price. Service technician very polite, explained what he was doing. Very pleased with the service. I"

"Knew what problem was"

"Excellent work! Efficient and thorough!"

"Mike called me just before 11:00 P.M. to tell me he was on his way. He arrived within 20 minutes and set to work checking out the A/C which was reading 80 degrees and running without going to a lower temperature. I had called the office around 8:00 P.M. and told the gentleman on the line what the problem was and he asked that I hold on while he contacted the service person on duty. He came back on the line and stated Mike Hudson would be calling me as soon as he was available."

"Matt knew his stuff. Has a nice way about him. Pleasant to do business with him. Helpful. The kind of guy you would like to have coming to your house. Not pushy."

"My tech was very professional and courteous. As soon as I told her about my problem, she knew what it was and within minutes had my act up and running."

"Explained everything clearly."