Service Experts Heating & Air Conditioning Reviews

"Everyone involved in the process was professional, efficient and friendly."

"The service technician, Albert, has always been very knowledgeable and thorough in his work. He has been out to service our air and heat unit in previous years, and we have always had great confidence in his abilities."

"James Bass does an excellent job at maintaining our heating/cooling unit--very knowledgeable and professional!"

"Michael investigated the problem and fixed it in a timely manner."

"The two gentlemen that came out to our home were very nice, professional, knowledgeable and explained their heating and air systems very well. Even though we did not go with your system, due to finances, We would recommend you to others."

"Lance was very thorough explained instruction and was very knowledgeable and professional"

"Promptness, expertise, professionalism."

"Comprehensive checkup and freely answered questions"

"Mike always does a great job."

"Very helpful snd professional"

"No communication. I had to call to get answers to why the technician was 1 hour and 15 minutes late. Lance was very rude."

"efiecent,only did what was needed,quick diagnosis"

"The technician was an hour and 15 minutes late no phone calls from the company at all I had to call them I was told by the technician that I had been bothering me office for an hour and I shouldnt have been"

"James Bas has been our Service person for many years. He is honest, courteous and a wonderful person. He is competent and is not satisfied until he does a perfect job. James is knowledgeable and beneath it all he is a caring person. Jeanette"

"The technician, Mike, was straightforward and very knowledgeable. He got this old system up and running immediately, and gave us a recommendation on what needed to be done to replace the system in order to sell the house. That is where Lance Long, residential comfort advisor, came in - he was here within an hour of the tech leaving, and set us up with a new system selection and install date a day later. Great service!"

"I understand the weekend charge, but to vacuum a PVC pipe with a shop vac and charge almost $200 was ridiculous!!!!!"

"Top quality Customer Service. Albert even very kindly went out of his way, to fix our lawn mower..."

"Gave good info to keep clean and working flawlessly. You could tell customer dedication."

"Response time."

"Timely response. Technician quickly diagnosed problem. Repair completed in less than one hour."

"Very thorough and explained service and any issues in detail. Knowledgeable technician"

"lance was thorough and informative. Took extra care in cleaning clogged drain."

"The technician went above and beyond for me to finally get a cool house!! I highly recommend"

"when my air conditioner stop working, someone was here in a hour of me calling"

"I was called when appointment was scheduled. Called when technician would arrive; also called to let me know he would be a few minutes late. Technician was very informative."

"Mike is a very professional hard worker who knows his technology & systems."

"Called Service Experts around noon, Donald arrived before 5pm. He was able to contact the Lennox expert by phone and test out the system. Very courteous, professional, and knowledgeable."

"Mike knew his job and did it very well"

"Over priced .. Uninterested on selling to us .. Waste of my time"

"Rick very courtesy and explained everything very well so I could understand the issues and the corrective actions."

"He was here on Sunday night and got my unit up and running quickly"

"Very polite & informative. Showed us things we were not aware of. You have a very good & complete team."

"Answered all our questions honestly."

"The experience with the salesman was disappointing. He took the wrong measurement for the unit. This lead to the removal of drywall a broken closet door and a set up of the unit which Im totally dissatisfied with. The unit does not have a month of use and it has already given me and my family a handful of problems. Every technician that comes home and work on it have different opinions . The type of service I have received so far is not worth 17,000 dollars I Finance to pay for the thing. I have not received the 100 % service satisfaction that your company advertised with your product. At this time I am stuck with a loan dept of 17,000 dollars and absolutely zero peace of mind . Frighten by the fact that this unit may not last what is supposed to last. I feels like I was sold a used product instead of a new one . I find it unbelievable the amount of trouble it has cause and it not even a month old . EXTREMELY DISSATISFIED AND DISAPPOINTED"

"I like the service."

"He's very polite, always suggested things to make my tired old life easier. He did arrive earlier then I was told, but he said heavy rain had changed schedules for all the crew."

"No call before they showed up."

"He was very helpful in teaching me how to care for the air unit as I am having to take over most of the maintenance in our home."

"Fast and efficient gave us helpful advice"

"Chris was great"

"Mike is the best"

"Very helpful and very efficient with advice on our AC"

"Very skilled/ experienced HVAC technicians, working in complete coordination with each other installed and set-up this new HVAC system. The only issue, I have is I did not receive my promised Starbucks card yet."

"Excellent job"

"James is the nicest and most consistent tech I have ever had. He's honest and never tries to push other things that I should buy."

"Fan blower motor had blown the week of 6/24. The ordered part would take 2 days to arrive, so I had to check into a hotel because there was no way I could stay in a home that was 90 degrees. Once the part arrived the Service Tech: 1. Waited for me at my home while I finished up my doctor's appointment. I had to reschedule all my appointments due to this HVAC inconvenience. 2. Installed the part in a timely manner. The A/C stopped working an hour after he left. It cut on and cooled, but then cut off for several minutes leaving me in 89 degrees, 3. Troubleshot with me over the phone after I called him. I was reluctant to call his service phone, but was desperate to do so. I was very overwhelmed and very frustrated, but he remained courteous and professional during the call. 4. The Service Tech came out to my home that night. He troubleshot the issue and determined it was some piping that needed to be suctioned. He suctioned as much as he could, but it was the responsibility of my HOA to get this done. He did this anyway because he could clearly see I was desperate and tired. I think he left my home 10pm, but he left in cool and comfort. Thank you, thank you, thank you."

"The tech was very knowledgeable and professional."

"Very professional personnel. Job well done and sharp"

"Very thoural"

"We have been without A/C since last Wednesday evening (it is now the following Tuesday), and we have been hit with another delay in the arrival of a replacement part. I was told that it was coming "from Mobile," and it turns out that the part from "Mobile" did arrive, but the "other half" still needed to come "from Georgia." So, we're going to end up being without A/C for at least 8 days, in July. Can you see why we're upset?"

"Complete communication breakdown with dispatch center. Appeared to b total incompetence.."

"We lost our A C and called Service Experts. It was the fourth of July and I didn't expect to have a technician come to our home until mid day the following day. Michael was there within two hours. He was very professional, trouble shot our problem and had the A C up and running within an hour. He is a honest man, did an outstanding job and we were pleased with his work."

"Sales very Professional informative"

"Super service beyond what is expected!"

"The technician was very courteous and knowledgeable. He was able to answer all my questions."

"The tech that came out here was very good and we think fixed this installation problem - however, this is the second call I have had to have for the same cause. I hope this tech fixed it permanently this time for us."

"Chris was on time, pleasant and fixed the issue quickly."

"Efficient and honest, did what needed to be done and was a big help in my deciding next move."

"fast service"

"He cleaned everything ,did a complete job and didn't take short cuts."

"Al did a wonderful job of trouble shooting and answering all of our question. Without rushing. Highly recommend the company to anyone looking for results and expertise"

"Mike was very efficient, courteous and answered any questions we had."

"He knew his job. I only wished that he came earlier."

"No one is perfect. He was very nice. Did his job and left. No problem with this tech."

"Excellent Service Technician service, Mike was great!"

"Tech on time, explained everything very knowledgeable."

"The tech was on time and pleasant and efficient"

"Honest man, offered a variety of options to assist with AC unit. He was very knowledgeable"

"We called in and was given a window of 12:00 to 2:00pm. When we did not hear back around 2:00 I called to verify. It turns out the dispatcher gave the call to a closed center due to the holiday. If I hadn't called back we would not have had service. The call was then handed off to the on-call tech. The technician, Don, was great and quickly fixed the problem. I give him an A+ 10."

"Response time and repair time exceeded expectations!"

"The Tech that came Sunday told me that I needed a new Thermostat. The Tech Monday never called or showed up. The tech today Michael ran a temp wire and got my air running."

"Very thorough, explained everything very well"

"They actually took the time to explain everything and made me feel very comfortable about the service they provided"

"Fast, knowledgeable, helpful....Albert was a lifesaver"

"Excellent work, intelligent and personable serviceman."

"The scheduler was outstanding! She expedited my repairs quickly; with the expertise of a seasoned pro, Michael."

"James and Terry was great"

"No Dynamic filter for a month Thermostat not wired up properly."

"Ever since you put in the unit I've been having problems this is the first year I haven't for once since 2010"

"Very impressed by your technicians. They went above and beyond! Very sweet and actually cared about the job they did which is rare."

"Tech came out twice and unclogged the train, twice in 3 days. It wasn't the drain. We are very dis-satisfied over all and would not recommend your company to anyone"

"The tech, Mike, was extremely courteous and knowledgeable. The service was excellent and addressed and checked all components."

"Your technician did an outstanding job definitely asking for him again."

"Technician on time and very courteous"

"Neat and efficient"

"The rep was friendly, competant, and truly desired to do a good job even though he had to stay late into the evening."

"Very helpful I just wish I could remember his name.. Fixed the problem and made sure everything was in good working order."

"The technician clean my outside unit very well made it to where it won't freeze up anymore I haven't been able to move my thermostat one way or the other from 78° otherwise it would freeze up now I can since it's been cleaned"

"Whalen was kind and knowledgeable and showed me how my unit works !"

"I could not believe a technician came out that late at night to help us get our a/c going again. We were sweating with 82 in the house, by the time he left, we were already down to 78. Thank you."

"I feel pressured to have a new UV light, surge suppressor, and an air filter installed."

"The service person was very friendly, seemed to know what he was doing and helped us make the right decision as to how to take care of our unit."

"Did everything that needed to be done"

"Service technician was very knowledgeable, efficient and personable. He explained in great detail everything he had done for the hvac system. He was very thorough."

"Chris came on time, was efficient and friendly."

"EVERYTHING ACCOMPLISHED AND ON TIME."

"They were friendly and did a great job on install"

"I was not satisfied with the tech's high power sales presentation by finding faults and trying to sell his recommended sales. I only paid for a pre-paid maintenance check on my HVAC. System."

"On time and efficient"

"The work done was satisfactory I have no complaints. It would have been nice if I had received the 30min call so.my daughter would have known exactly what time the service technician would arrive."

"I was both impressed with the amount of time and effort that Terry Eckert put into helping us get everything we needed to get financed and arrange installation. He was fantastic"

"Al was on time and took care of the problem fast"

"I trust Albert. I spent over $700 but I think he told me the right thing to do."

"He was professional."

"Al has been my technician for a long time and he is always on time and is very efficient. He is so pleasant and has kept my system running for years."

"Job well done"

"I think the salesman broke part of the ceiling going into the attic. I spoke with both sales & Manager not even to come out to look at the problem. Big mistake on their part, as I am no longer interested doing business"

"great service on time"

"Arrived on time. Very knowledgeable. Polite."

"Knowledgeable, very polite and arrived on time."

"Albert is very thorough and explains things that were done and needed doing."

"Your technicians have Always been courtious & have given good explanation of what they are doing"

"Fast knowledgeable pleasant effecient !!"

"he is always on time, and honest w/ service work. My deceased husband always requested him for our service. NO problems."

"Tech did his work and tried to sell us stuff."

"Mike was awesome as he answered all my questions...Very professional!"

"James does a complete job and really cares about my home."

"Tech did not check filter or indoor air flow."

"Service tech came on time... very friendly and informative."

"Waylon was extremely polite, personable and very professional. After introductions, he went right to work and conducted a full analysis of our system. Upon his departure, his work area was found clean and in order as if no one had ever been there. We will be requesting his services in the future. An exemplary employee!"

"When pulling down the overhead ladder in our garage this weekend we found our cable wire was tangled in the ladders hinge. Fortunately it hadnt been cut. The only person that had been up there was your technician."

"He was the best service person from your company. He was not condescending like some of the guys were. He was polite and seemed to know what he was talking about. Plus he was early got the appt."

"Its wonderful to deal with a person that knows his profession I liked the fact that he explained why and what he was doing."

"He used my husband's ladder without my permission and he didn't put it back. Relentlessly, trying to up sell me. You need to put in a uv light system to help for mold. You need to get your duct work cleaned. $700.00 for each. Was kind of feeling pushed."

"Everything went fine but serviceman was late due to mixup."

"Service was fine - I didn't receive a follow up call regarding new equipment as promised and I had actually forgotten until this survey"

"Very polite and professional"

"Great service as always."

"On time and considerate"

"We had Joshua before and he is very through"

"Because James always does the job well."

"Tech was on time and did a great job."

"Tech. Was very informative,pleasant & very professional."

"Al is a great professional and does a great job with our heating and a/c."

"good job"

"After our previous day's regular service our system stopped working. The service technician that came yesterday said the circulation motor had burned out. Probably from water sprayed in it. Will need to wait until next week for a replacement motor."

"On time and efficient."

"Very thorough and helpful in solving problems to ensure the continued life of our unit."

"he came he did his job he left"

"Explained everything and talked about a new thermostat as Im not happy with the nest."

"Very professional! Got the job done the right way. Polite and dependable!"

"Donald was very courteous, polite and neat and knowledgeable about system"

"Everything was done promptly and explained."

"The service was fine. Technician was fast and efficient in what he did. I do not like the end of the service where every time you try to sell me very expensive add on's that were not offered with the original sale. It was also very weird to find the technicians supervisor dropping by to make sure he tried to sell me."

"Every service is thorough and professionally performed"

"The service technician, Michael Hudson, was very professional and knowledgeable in his work. His friendly personality was also very appreciated."

"On time and very polite."

"Mike the technician friendly and efficient service"

"Michael Hudson has been my service tech for about 6 years and I rely on his judgement to solve any situation with my unit. I feel he is trustworthy and gives great information I always request him to do my service."

"the technician was thorough polite and informative."

"Answered all my questions precisely and professionally. Is very efficient and gregarious. Can't imagine a more knowledgeable and easy to be with person."

"Your Technician Al Withall is a very outstanding Technician is very well trained in his trade. He should be commented for a job well done in his repair of my system. I would like to request that this man be send to my home if I have a problem with my system in the future.. A job well done for Mr. Withall"

"The technician, Albert, was thorough in his inspection of my furnace; kept my floors clean; changed the filter; was friendly and professional."

"Reliable & quality service."

"Technician did a good job, arrived on time, went over his findings."

"Satisfied with work done"

"Professional, courteous, knowledgeable, and respectable."

"Mike is the best and hope you will tell him so!"

"I called your office at 330.I was told that a tech would come out.I waited until 730 and called 2 more times.Finally at 1245 am the tech came and told me I had a dead blower on my AC.I just had the unit serviced on Sept 26.by service experts.I am a 71 yr old female with respiratory problems."

"Although the technician arrived late in the appointment window, he was efficient and knowledgeable."

"Excellent serviceman"

"The service man you sent seemed to know what he was doing."

"nice tec"

"The technician was polite, service the heater/cooler efficiently."

"Technician was competent and polite. Work was completed on time and profesionally, although the expense seems a little high for Service Experts (but I have little to compare with)0"

"James was quick, efficient, as well as fixing a problem that existed over several previous services."

"first 2 men to service did not know what the problem was told me it was going to cost about $1300 to fix it after we called 3rd time the and fixed and fixed it new man found a leak and fixed it. costed about $200. this took over 2 months."

"Listened to questions we had. Always very friendly."

"Joshua is a great asset to your company. Thanks again"

"Tech was very polite and went about his job and explained what he was checking and doing."

"An asset to service experts"

"WELL DONE"

"Technician very professional"

"Technician on time and explained process. Also was able to sow need for item to absorb water should leak develop."

"Tech that came to our home was a professional and excellent customer service. Thanks"

"Josh was very helpful explaining the condition of my unit and what I might need in the future, etc. Also, he did a good job servicing the unit ."

"Al is awesome!"

"Work was competently and efficiently done. Technician arrived on time."

"TECHICAN WAS EXCELLENT AND PROVIDED HELPFUL RECOMMENDATIONS AND SOLUTIONS"

"He was on time, He was polite, even tho I mistook him for someone else when he arrived. ."

"on time,good job"

"First scheduled appoinment lost in computer and was not assigned to a technician. Installation of return line and UV lights was good."

"The service technician was polite, informative and did his work efficiently."

"The issue was acted on and resolved quickly, good job in customer support"

"I was satisfied with the service"

"James is always through in his job and lets us know if there is something we need to do."

"Professionalism and courtesy."

"tHE TECH WAS VERY EFFICIENT AND PROFESSIONAL"

"Always good and reliable service. Just had to wait on delivery of replacement part."

"Prompt, professional, and clean. Always get great service."

"Mike is a professional, friendly, trustworthy person who answered my questions, gave some helpful advice to make installing my filters easier, and explained the value of having a ceiling saver switch, which I purchased."

"Everything was done well; my system was thoroughly checked out."

"Excellent job."

"Everyone at Service Experts has always been so polite, professional and prompt. This is the first time we have had an issue with the unit since it was installed. Michael diagnosed the problem and had us running less than 2 1/2 hours after I called, and on a holiday at that! Great service, fantastic people and high quality equipment. Thanks!"

"Josh is an excellent tech. Very dedicated to doing his best and super polite."

"He was very considerate and respectful, introduced himself and was very pleasant."

"We've been with them for many years, they have always been great. Albert is the best, he's knowledgeable, polite, always does excellent job, we completely trust his recommendations , we would l like to have him be our primary technician."

"The technician provided timely and professional service."

"On time. Did a great job, fast"

"Could have been the very last one of it wasn't for the reps that came out to see what the problem was concerning your service practices."

"The service man was exceptional"

"there was a water pipe outside my home that I accidently broke part of it off. I had bought a replacement piece and told Albert what I had done and if I had bought the right replacement parts. Albert explained what the pipe was for and its function and than fixed it using one of the parts I had bought. He was very patient and kind ."

"Mike is the best, thorough and great attention to detail, very respectful and wears his booties in house!"

"As far as I know, the purpose of the visit, which was to tune/clean/check up on my AC system, was performed well. The part of the visit that did not go well was 1) being told we had discovered mold "just in time" in the external unit, and thus 2) the sales pitch for $1200 UV bulbs in the external unit. A three year old unit should not have mold in it, and it seems incredible that I scheduled the appointment at exactly the right time to discover the "mold"."

"best tech ever"

"Al was great as always"

"professional, courteous, cheerful technician. Wish we could have James all the time. An asset to your company in many ways."

"Our AC frozed up. We called after hours and they had James called us back and was asking questions of what was going on with it. He said it sounds like a big problem and he would come out in the morning to get it fixed. When he found out we have a cardiac baby that can not get over heated or dyhyrated. He came out that night around 11:30. to see what was going on and he did a temporary fix to get us through the night. We had a leak he put some freon in it. He was back out there the next morning and got it fixed. Thank you so much James you are awseome. My parents now have them :)"

"Fast Service, very professional and caring!"

"I am not happy with the experts putting in a new system with new duct work and not checking to see if there were leaks that needed fixed before hand. it has caused us way more problems than we need.. new duct work leaves a lot to be desired and we thought it was all good with a new system and $16,000 later. Oh no old leaks with a powerful new unit caused us grief I do not believe it is right not to have a complete check on everything to make sure it will work putting this new system no matter how old your home is. Lots of money for a bad job. very misleading"

"Could be less money"

"He did a very good job"

"Excellent service!"

"Josh was punctual, professional, and courteous. Thanks!"

"Albert, the service tech, was friendly and thorough."

"The rep. was very professional, at everything he did, and made sure everything was checked ."

"Great tech who knew what he was doing!"

"On time, polite, treated me respectfully, told me what he planned to and suggested what needed to be done for the health of the air conditioner"

"James is always courteous and thorough. He explains everything."

"Prompt on time service"

"Im not sure which call you are wanting. Josh came on Friday when we received a code on our thermostat. The motor had to be replaced on our new, top of the line Lennex. Josh was very professional and it works great. Mike came Monday for our summer maintenance. He always does a wonderful job."

"Tech was friendly, informative and knowledgeable."

"When Al came to do my maintenance he had to order a filter. He returned the next day and the weather was rainy and wet. He made sure to put on his "rain shoes" so he wouldn't track in my house."

"The technician was very knowledgeable and well informed about the work he did."

"Al was on time, was very knowledgeable, did a thorough inspection and cleaning. My unit is in the attic and he has to use a ladder to get up there and it isn't easy to do. He answered all my questions and gave me some good suggestions."

"Did exspert work,answered all question. Went out of his way too replace parts he did not have. Very,very nice young man."

"Al was very courteous,polite,and took the time to thoroughly explain what he was doing and why.And ,he never forgot to put on his shoe covers when he came inside!"

"Technician was very polite an helpful, did a good job"

"Tech was prompt when arrived and provided us with information on what the task he was performing."

"he explained what he was doing, and the results were excellent"

"Al is always polite, never pushy, explains the benefits of various options. Is clear about whether a thing is an option or a necessity. I always ask for him. He always wears shoe covers when he comes into the house. A big reason to stay with SE"

"Friendly and knowledgeable"

"Tech was able to fix problem and realized someone else had done some work incorrectly"

"He was really nice and he explained everything he was going to do today and he explained what things I needed so that I understood"

"Josh was very friendly. He found the problem quickly, resolved warranty issues and completed the repair quickly."

"A superb technician! Takes time to explain what he is doing and why. Customer feels comfortable with him... no (BS)"

"Very polite and explained all options."

"Installers did a great job and left the area clean. The Aire Flow HVAC is very annoying! Called in about it and a tech was promptly sent. Makes a loud noise before blower comes on. Tech said nothing can be done about it.Cannot and will not recommend the Aire Flow system! Also was not credit my 99.00 service call as promised."

"Once again your provided outstanding service cold air is flowing again."

"The Service Expert went above and beyond to take the time to give us the opportunity to go to the store to pick up something that was needed in reference to the service provided today where we did not have to re-schedule another appointment and be charged. We really appreciate this and beside he was a very nice gentlemen and took the time to go over everything with us."

"Scheduling is easy and the Technician performs his work quietly and professionally"

"Albert is courteous and caring. He treats my heat-pump system with TLC as if it were his own. He is knowledgeable and very experienced. He has serviced my equipment for several years now and we treat him as part of the family."

"Al very through and professional!"

"Very satisfied and professional"

"Very friendly and helpful technician"

"This was my 2nd appt. 1st time was a no show. This time my appt was 810. No show or call. I called then changed to 10-12. No show or call. I called then 12-2. No show or call. I called then they changed 2-4. My problem wasnt them helping others without air which I understand it was the no showing or calling to let me know what was going on & my husband ended up taking the whole day from work since it took the whole day of waiting around."

"Prompt service. Great job performance."

"Joshua Earhart's work was performed efficiently and took the time to clearly clarify some doubts I had about routine maintenance of the unit."

"Dominic was very courteous, friendly & knowledgeable of the service that was provided. Excellent job."

"Prompt, courteous"

"He was very clear with his explanations I have porcelain floors & explained to him he did not have to wear his booties, but he chose to anyway Next time I need to call Service Experts, I will specifically ask for Albert Whitall out of the Ocala, Florida, office"

"Timely, courteous, thorough"

"Excellent service I appreciate it"

"Donald has been to our home twice and is very knowledgeable and Professional in what he does. Explains what was done and what has to be done to make the central air run efficiently. Always send him when I need something done."

"Albert knew exactly what the problem was and knew how to address the issue. He even gave us some tips on how to prevent the problem in the future. I told them that they didn't have to come out on a Sunday, that he could wait til Monday but the person I spoke to said, No, that they would send someone right away. When I mentioned it to Albert, he said he didn't mind, that it was no inconvenience at all. I really appreciated the attitude, they made m feel good and like I really did matter."

"Albert provided some much needed information and tips. He was very knowledgeable and helpful. I really appreciated his advice and help."

"Competent and friendly"

"Very nice,on time checked and done what had to be done and explained to me how,why, and when and answered evry question I asked and was very patient towards me asking"

"Very appreciative of the technician experience and patience"

"Very professional and extremely helpful."

"The technician was very informative about the air conditioner/heat pump and what I may want to get to protect it."

"The Tech explain exact what he did, and how our Unit condition was. Very please."

"Donald was excellent knew his stuff and terry was good"

"We are always happy with James Bass work. but the office did not to well this time for our maintance this time. We have 6 properties to do and you only scheduled 1 for the first visit. Took 3 weeks to get them done."

"Donald is funny and Maryland is nice."

"Your technician was prompt and efficient."

"James was very knowledgeable, explained what the problem was and fixed it in a timely manner. I found him too be honest and a very good worker. I would hope that he could be my technician of choice on all future calls by your company."

"The Technician showed me and explained what needed servicing and replacement."

"Thorough, friendly"

"Great service tech"

"Al is professional and pays attention to details."

"The guys very nice and friendly"

"Al does an excellent job. Friendly and professional!"

"Very friendly helpful good suggestions showed up on time"