Service Experts Heating & Air Conditioning Reviews

"knowledgeable and friendly technician"

"Alfred was professional and gave great customer service!"

"just based on this service, no. you cancelled it at the morning they were supposed to be here."

"You have always come when I need you, fixed the problem , been polite and considerate of us."

"Would be higher, except it was actually a second visit to correct a problem."

"Quick Service"

"Excellent customer services."

"The service was on time and excellent."

"My last service was a duct cleaning whch was perfectly done and teh techs were on time and very professional. I'm still waiting for my $200 referral bonus for teh new system my neighbor got after my telling him what your company did for me. His address is 7720 SW 101st Ct Ocala FL 34481"

"Its was less than 24 hours from the time we got a price to us having running air conditioning. Great job!"

"Recent experience not as good as usual. Have had to ask for additional help."

"I met a new technician and she with very professional and nice and explained everything she need to tell me! She was great! She was on time too!"

"Good company . Technicians are knowledgeable and polite. I had Lance this week and he took time to tell me all about what work he was doing . I had Lance install a Blue Tube UV light over top of the a coil inside my air handler . He Explain the purpose of the U V light completely."

"Technicians are friendly and professional, and their always on time."

"chris josh and mike were excellent to work with. they were friendly professional knew what they were doing, answered questions and cleaned up the work areas"

"The technician is great but the office sucks they dont follow instructions t told them after 3 so they gave me 4-6 time and the guy called at 1:15"

"Quality friendly reliable service"

"Very friendly technician. Even came back to house a second time to deliver air filter."

"Your technician are so very nice and helpful."

"He was very courteous, and friendly."

"My latest experience was both pretty bad and very good depending on who I was dealing with. My air went down on a Sat. afternoon and all I could reach was a call center in India who kept assuring me I had a appt. within 2 hours and that they were physically located in Ocala, FL. Yet, no notification got to your technicians until about 9 am the next morning. When a technician finally arrived it was determined that the problem was a collapsed air duct that needed to be replaced and a new ac system program was purchase and installed, but the duct work was not completed and the system would not work. By this time, I had David's phone number and another tech came out and patched the duct work late in the day, but couldn't replace the actual duct work as per contract. That was last week, ac is working, but ductwork is still temporary. The positive aspects are that your technicians generally are very well trained, personable, and dependable. I have a very long term relationship with Service Experts and hope this experience is an outlier."

"Friendly knowledgeable service techs, company keeps me informed of their arrival status."

"We were pleased with the quick response to our problem. Also technician and advisor were helpful. Our installers were great and very interactive with me.It was a pleasure to have them do this job for us ."

"Service man was very nice and helpful"

"Very good service."

"The duct cleaning was completed quickly."

"Service tech mike was very thorough"

"Mr. Lance was highly knowledgeable, professional, informed what was going on an what he was doing. He made sure that my concerns were resolved to my satisfaction. Additionally, several years back Mr Lance left me a note apologizing fora minor incident on property. That was resolved. When he came out on this call, he told me about having a deja vu. I confirmed that this was the property. We had quite a hearty laugh. Both of these situations speak volumes of his honesty, care for customer and his character of integrity. He is a stellar technician and human being."

"Very friendly and he did a great job"

"Trustworthy and efficient"

"Lance is very thorough, when done he always lets me know if anything is coming up due,"

"Jorge provided excellent customer service and provided us with a solution to the issues we were having. Very knowledgeable."

"Tried selling a new system . Current system is only 8 years old."

"Mike contacted Robbie and additinal items were completed and set up. I.E. my surge protector and I comfort thermostats. I;m still waiting on a Dynamic Fiilter and Duct cleaning."

"Very professional and aimed to please and answer questions"

"Very informative while maintaining a professional demeanor with a smile. Very pleased with my annual maintenance agreement and the gentleman who provided the service. Ty"

"Regular good service,Fantastic service Reps"

"ery satisfied"

"Lance is very consistent with work, doesnt waist time gets right to the job and always lets me know or advises me what might be coming up next , great personality to"

"Honest and reliable"

"Always great service"

"Great worker's that know there busness"

"Service has been reliable and good value for the money."

"You charged me $82 on top of the $144 a year I pay for 2 visits! I still smell the burning smell your technician could not smell! $82 FOR WHAT? He did nothing extra that shouldn't be done in my biannual service!"

"Scheduling was quick, everyone was friendly. The service tech was early (yes!) and completed the requested work I'm a timely manner."

"He was personal kept to the job until he was done"

"you do a good job"

"Friendly and helpful and quick"

"Friendly technician and customer service. Came out next day after call when others were days away."

"Very considerate, explained everything, clean, professional and timely"

"The service technicians are very knowledgeable and pleasant."

"Still waiting for him to come back. He said he would be back Saturday but never showed up or called."

"After two months, the job is still not finished. The " Money saving" unit actually costs more per month than our old one. I'm to the point now of having estimates to replace your unit. I think I can honestly say that this is the worst decision that I've made in a long while, and the payments haven't even begun yet!"

"Our technician was very knowledgeable and professional. Service Experts made time to check our unit the same day we called."

"Technicians diagnosed the issue quickly and had it repaired in a very reasonable time."

"Good customer service"

"I just had a 4T air handler and elite HP installed on 8/10. The unit was discovered to have wiring issues discovered by Lance (81) who said he will have to return to correct. I await SE to contact my brother in law to return and correct the wiring. As of now my humidity is very high and I'm not hearing variable speed"

"Very professional and nice"

"Good service, quality products, but I wish there was less pressure to buy new stuff."

"You're service was great. You made time for us! Lance was very polite and knowledgeable and took time to explain his findings us."

"Prompt response with great service tech"

"Knowledgeable, professional staff including the office schedulers. On time, solve the issues and patiently explain things. This includes our recent purchase and installation of our new 5 ton unit and our routine service/troubleshooting technicians. Chris, Josh, Mike H., Mike S. and Ryan are great techs!"

"All parties involved were very respectable and courteous as well as informative that's how good business should be conducted thank you"

"always here on time and explains what we need"

"Quick Service."

"The service is prompt."

"Knowledgeable and Polite staff."

"Prompt friendly service"

"Bad experience with most of the service technician except With Alred."

"Problem fixed"

"Friendly responsive service!"

"They did a Nice Job."

"Great servic"

"Customer for 16 years at 3 different homes. Satisfaction = loyalty."

"Prompt friendly service"

"On time, professional attitude, easily understandable explanations."

"they have taken good care of us"

"Very happy with the service provided, Very peasant."

"Ive been with you guys for over 10 years and only been disappointed with a couple of techs. Anthony was great. He cleaned my air ducts."

"Customer service is more reliable than another company I have used."

"Services great"

"I have been a customer for many years and have always been satisfied with your service."

"The tech was very thorough n he explained everything about the service I was receiving n also gave me some great money saving tips"

"Needed repairs 17 times in 2 years and still not fixed."

"no one is perfect but so far service experts are very good"

"Service Experts always comes through with any issues I have with ac or other problems."

"My technician was extremely knowledgeable and spent extra time explaining things to me, Will definitely ask for him for my next service call."

"Have been with SE a long time, with no problems."

"Friendly expedient service when needed."

"Very good job"

"I wish I didn't call you. I ment to call a different company. The tech did not put my thermostat on tried to lie and say it was the wrong kind. And they let my indoor cat out! And did not tell me."

"Both techs were very helpful and provided me with more information regarding yearly contract which I will study soon."

"I rarely give a perfect score, but you guys are doing pretty good."

"always do what they say and professional"

"Alfred was great"

"BEST SERVICE EVER!!"

"Got very professional expertise,"

"I thought I received professional expertise"

"Expert, friendly service. Nicole is the tech we always want!"

"Timely and efficient"

"Happy to have a tech come as needed"

"Handled the problem"

"I think overall they are very good. Responsive and knowledgeable."

"very good"

"Good & fast."

"The customer can expect to receive professional, prompt and courteous service,"

"she was very helpful"

"The system that was installed in my home is working real good. Am very happy at the system and the professional service."

"Excellent and professional service. Your technicians know their stuff!!"

"Had some problems."

"Fast service"

"Ocala office not as efficient as Cocoa office"

"great service."

"excellent service always!"

"James does the job and is always friendly doing it."

"Has provided excellent service for past 25 years"

"I just recommended, your company to my neighbor"

"Still unhappy with the original salesman."

"The professional who came to my house on the night of July 2nd was exceptional in attitude and workmanship, this respectful young man actually liked his job which was a pleasure to be around. A true asset to his company and more importantly their customers."

"The service people are professional and have done a good job servicing and cleaning the air conditioning. However the customer service area on the phone lines to call in scheduling the appointments is a very different story. This recent time, when I called in and was put into a queue, the phone just rang and I went back on hold. I was trying to schedule my appointment before I went to work. It was between 8:30-9:00 am. Then I was placed in a queue again and the lady and I didnt have a good connection but managed to get the appointment scheduled. But when I asked about the price and to schedule for our air ducts to be cleaned I was put on hold so she could find out information. I waited for at least 10 minutes on hold. Then someone came on line and didn't realize they were on the microphone and stated "I think she said the lady hung up on her.". I replied, "Hello.". The lady gasped. Then started to state whatever it is she was trianed to say. I explained I need to know the price and schedule an appointment for air ducts to be cleaned. She then proceeded.to define for me what the air duct service was. I stopped her and stated that I did not ask her what the definition was and I repeated what I said again. She then asked me why I needed the price. I stated, " Why wouldn't I want to know what the price is, and I'd like to schedule it as well. Finally after.another hold got the pricing and the service scheduled. I was quick to get off the phone so I could go to work. A quick call took close to 45 minutes to complete. I tell you this because you can have the greatest technicians and service men and sales team but horrible customer service in scheduling can kill your business before they ever make it to the rest of your team."

"Thermostat keeps going 85 Douro g day and night"

"James is just outstanding and always upbeat."

"Everyone has been courteous and accommodating"

"Everyone is very knowledgeable and nice."

"Never received proper explanation of my unit capabilities, not the fault of Mr. Meekin he was great."

"Because we have used Service Experts for years and have rarely been disappointed"

"Produce, professional personnel, Great work ethic, cleaned up nicely. Folks were great to work with. Answered all my questions and listened to then problem we had!"

"Very thorough evaluation of AC system ,explaining the problems and how to fix them"

"Youre quick and professional"

"Alex is an asset to your company very good at his job. Thank you"

"Because you are in Ocala & I am in Clermont, it takes a while to get someone out. SE seems to always have meetings in the morning which means the technicians can't get out in time."

"Prompt response with qualified tech's"

"Great service! Fast and efficient service!"

"The technician was quick and charged us less than expected because it was less intrusive than previously thought."

"Very Professional"

"This is a general comment since theres no other space for one. Most importantly, the service (Ryan) was excellent, as was the scheduler, LaToya, thank you. I had a bad capacitor. Now, there was no service charge, and I was to have a 15% mark down on parts. My bill came to $311 for a part that took less than 20 minutes to replace and cost less than $20. It feels to me that the trip charge is built into the total charge. And I would like to add that my unit was serviced just six weeks before. It seems like the capacitor may have been troublesome then especially since it puffed up. Regardless, it was an extremely hot day, your service was excellent and I greatly appreciated the same day service. Thank you, Diana"

"He came cleaned gave me some tips and left Awesome"

"Everyone that I had contact with,the person making appointments and the technician that came to do the work were very pleasant and professional."

"Alfred #201. He was excellent! Very knowledgeable of the system and took his time to explain every question asked . Excellent customer service and on time ."

"Great service"

"Courteous, professional, prompt, knowledgeable personnel."

"always the best."

"James was great. Came after hours and had us up and running in 30 minutes."

"My husband and I have been gobsmacked by your entire staff of employees, their knowledge base, professionalism, punctuality, quality of work, and showing us that there are STILL reliable people!"

"We have a new unit that has stopped working twice."

"Alfred Salas did a fantastic job of maintaining my AC."

"I have been with Service Experts for many years and have always had excellent service."

"Awesome response and excellent service"

"on time.good wookers."

"did a good job, friendly, very thorough"

"Tech was very honest polite.. And cared about wanting to make sure our issues was taken care of and resolved."

"Arrived promptly and techs were helpful and professional. Jorge & Alex"

"Rapid response time for A/C problem; knowlegable service tech"

"Great customer service and very dependable."

"They are very nice , professional, and on time."

"Excellent job. Very informative and caring"

"did the job and was polite"

"Michael was so professional and kind. He walked me through everything he did and why he did it."

"Fast professional polite and precise service"

"Several times office staff not aware that service has all ready taken place. Staff member trying to set up a time."

"Tech very informative"

"Service experts was quick and efficient. Lance was very knowledgeable and was able to make it to my home sooner than expected! I will definitely recommend service experts to my family and friends."

"Tech (Nicole) like all previous technicians was very thorough, knowledgeable and informative. She arrived on time and finished within a reasonable time frame."

"Excellent service performed regarding the water heater replacement by the plumber along with Mr. Ritcheys new flooring replacement and his expertise in doing so between removing the old water heater and installing the new water heater."

"Always been very helpful and didn't make us wait."

"The service tech was very prompt and courteous. She went right to work and upon completion explained what she did."

"Very professional and timely."

"Very nice and very straight forward"

"Arrived early very professional"

"The people you send out are excellant. But your office staff, particularly Gavin, never gets back to you as he promises."

"they know their business"

"the service is very good"

"Informative amd thorough. Responsive to my needs and concerns"

"Mike explained our system very well, he is personable and efficient."

"As always, Mr. Bass was efficient and kept me informed throughout the whole process. He was very professional."

"The technician was professional and gave excellent service."

"Even in the rain. Did a great job"

"Same day call. Fixed the issue promptly"

"They were on time very courteous cleaned up after themselves I showed us how to run the thermostat great guys"

"I called in the evening and service man was at my hse 8am Tk u"

"Lance was very knowledgeable and gave us a lot of suggestions as well as fixing the AC problem. He kept me informed as to when he would be coming and how far he was."

"Mike was courteous, polite and very informative. He explained the unit I have and possible issues. He also explained the service options available."

"Alfred was very knowledgeable and pleasant. Completed the visit in an expeditious manner."

"When my 10 year old Lennox home air conditioning unit stopped functioning and the temperature started rising in the house I called Service Experts, the company who installed the system. They found a Freon leak caused by a bad Condenser Coil. The system was temporally repaired until a new Coil was ordered. Only days later Service Experts sent one of their seasoned technicians, Lance #81, with the new coil. Lance has a lot of experience replacing Condenser Coils and proved to be fast and good at it. He was helpful in other ways too. He made some improvements to my system so that it would last longer. He showed me a better filter that I should be using that would increase the efficiency and performance of my unit. He told me about the newer units that are available with an excellent Advantage service plan when it was time to replace my old unit. I have been with Service Experts for 10 years and will continue to do so. Thank you Lance."

"James was very thorough and informative."

"Mike was professional, competent and determined to find the problem."

"He was very thorough and had great customer service."

"I never received a call. I sent an email in response and was told I would be contacted by a sales rep. That did not happen either."

"James was pleasant, professional and knowledgeable. He did a thorough cleaning and system maintenance on my AC units."

"Tech was very efficient and answered all my questions."

"The problem wasn't actually fixed. We are watching the unit closely. But the technician was very nice."

"Oscar and Josh were wonderful, did an outstanding job!"

"Very nice, courteous and hard working crews."

"James does a very good job. Friendly"

"Good Service. Knowledgeable techs"

"The technician was very professional in how in spoke with me & how he did his work."

"On time and very pleasant."

"Handled unit Maintenace professionally"

"Great friendly, reliable service"

"Alfred was polite and knowledgeable."

"technician was very knowledgeable. Went directly to the problem and solved it. He explained very clearly what was wrong and how he was going to repair it."

"Lance was professional and courteous and took care of my service promptly"

"on time, efficient, polite employee"

"Great service"

"Service person is knowledgeable and points out everything that they performed."

"Mr. Salas discussed everything in detailed before he performed any tasks. I would like to have Mr. Alfred Salas (#201) as my technician for my next service."

"I turned on the air conditioner a couple of days ago. Then went into the garage and felt cool air there. I noticed that the cool air is leaking where some duct tape is loose. I believe that this is a new situation."

"He was very helpful and went abov and beyond"

"I was promised a dozen hot Krispy kream doughnuts from last visit and got none this visit.°"

"Not enough calls to rate"

"Tech is very knowledgeable and answered all my questions."

"We bought a Lennox air cond.unit Jan. 2022.$1300. We were getting a lot of water on the garage floor. Technician came out and said they did not put in a secondary Auxiliary Drain Pan. Did not know when we might get one. He also put tape on a small hole."

"The technician was very friendly and reviewed everything that he did."

"Great and honest service"

"Jorge was prompt and courteous and competent."

"Lance was very thorough and knowledgeable and was great at explaining things and giving me very helpful tips it would be awesome if I could have him always be here when we have scheduled maintenance has and or issues in the future that's how much we appreciated his visit"

"Mike always does a great job"

"I had 2 techs, Ethan and Mike W, come to my house to help fix the problem. Ethan worked extremely hard trying to restore my air for over five hours, and did get part of the problem fixed. His perseverance was commendable. He made sure to send the expert tech as soon as possible the next day, Mike, who fixed the problem within a half hour. When I received the quote I was struck At how reasonable it was. Both techs were extremely kind and hard-working."

"Rob explained the problem with the ants, cleaned out everything and did my system maintenance and all is running well now. A very pleasant service technician and totally efficient."

"The technicians were friendly, very professional with great attention paid to details and quality workmanship."

"Work done well, Tech was on time...even a bit early."

"Courteous, on time and professional."

"Prompt service. Took care of the problem quickly and correctly. Checked to make sure water heater was hooked up again properly and no gas leak was detected."

"Very good service"

"The technician was courteous and did not try to "sell" anything to us."

"Lance was very professional and informative. He is a great asset to your company."

"Very Attentive very nice"

"very professional visit from Ethan. Was not a solvable problem but he found a week capacitor and replaced .t."

"The technician was on time and very straight forward with his answers."

"Service person arrived on time and conducted the service in a timely manner. A little pet peeve of mine is that shoe booties be placed on before entering a home especially after walking through the yard, dirt, and leaves to get to the unit and then straight into the house. It bothers me. I would think putting on booties would be automatic"

"very happy with the service the techs take very good care of my a/c system"

"Very thorough estimate."

"Service Tech noticed something missing and installed the missing part."

"The Service Expert technician was on time, very prompt and did a stellar job. His name is Mike."

"Superb service, exercised care and respect for my property, cleaned-up nicely after themselves."

"Timely, courteous, knowledgeable"

"The techs were very good and friendly. They took care of all of our needs. The reason for some of my answers below has to do with scheduling. If you want to know what happened you can call at 205-249-3906."

"every tech rep I have dealt with has been competent, informative and helpful."

"Great and fast service"

"Technicians were very respectful and very engaged in their work."

"The teck new what had to be dune and didn't waste time doing it. The salesmen was very good also. Thanks"

"Alfred did a great job, very professional he truly love his work"

"He was on time and explained everything in detail."

"Always professional"

"We are very pleased with the knowledge, expertise and courteousness shown to us by when we had our HVAC systems inspected, serviced by technician Michael Sanders on his initial visit and again on his follow-up call to install parts that were ordered."

"He was informative and answered any questions I would ask"

"Trust Mike, Polite, Efficient, Does not push"

"Helped me"

"This technician was knowledgeable, friendly and caught a mistake by the installer. I felt she was very capable, hard-working yet easy to talk with."

"You deserve the best rating for the work you do to please your client."

"On time and very thoughtful."

"They were very helpful and explained things well."

"Every 6 months my system was gin a good review by your company. This time he said everything was in poor condition and the whole system needs to be immediately replaced even though it is working fine."

"Nicole was efficient and friendly"

"Both technicians were polite, respectful and informative."

"It was quick. I felt like since I wasn't ready to buy a new unit. Repeatedly told how old and dated our unit is, that they really didn't care"

"The technician was professional, polite and very clean with there work."

"Kind and professional service."

"Service person was professional and pleasant. It was good to hear that after putting new AC unit on the maintenance plan 11 years ago, my AC is still in good condition. It will wear out eventually, of course, but all is well now."