michele Z. archer, florida April 05, 2021 "The technician was very informative and respectful and courteous."
eugene m. brooker, florida April 03, 2021 "ROB did a wonderful job for us.* He is a skilled technician and very respectful to us ."
mr holman H. gainesville, florida March 31, 2021 "I called before the appointment time to change my phone number but the changes were not made so I was surprised by the arrival of the technician with no warning. When I brought up the number not being changed all the technician good do is proclaim his innocence. When I asked the technician a question it seems all he was able to do was tell the whole story in agonizing detail."
kerri H. ocala, florida March 29, 2021 "The tech was almost 2 hours late and didnt even have a new filter for the a/c"
mrs hughes H. hampton, florida March 22, 2021 "Technician showed up on time and completed the work in a timely manner. He was courteous and professional."
mr stump S. gainesville, florida March 21, 2021 "Mr. Hudson was on time, friendly, courteous and vert professional."
sheila O. the villages, florida March 21, 2021 "Friendly yet professional. Answered my questions and addressed my concern about the noisiness of the unit."
sheila F. ocala, florida March 20, 2021 "I was not home when Mike came. My sister said Mike was on time, he told her what he had to do, did his work and explained the thermostat setting. He was very courteous, left his business card and asked that I call should I have questions. I have none - all is well."
jack C. hernando, florida March 11, 2021 "lance was great very knowledgable james did a great job with the instalation"
dawn L. morriston, florida March 04, 2021 "He was on time clean courteous service my AC perfect couldn't ask for anything better"
patricia C. ocala, florida March 02, 2021 "We needed service on Sunday and were thankful to get our a/c repaired the same day."
mr solomon S. wildwood, florida March 02, 2021 "He answered questions concerning our unit and he didn't seem bothered."
mr stapp S. ocala, florida February 27, 2021 "Technician didn't call ahead and didn't cover his shoes before entering the house."
veronica A. ocala, florida February 27, 2021 "She was very knowledgeable and has a great personality. Got the job done in a timely fashion. A great addition to your team."
ms casale C. silver springs, florida February 26, 2021 "The technician is always on time and polite and answers any questions I have. Its always good to know that the system is operating properly."
charles P. ocala, florida February 26, 2021 "Lance was both professional and knowledgeable and was very willing and eager to make recommendations which would proactively mitigate future system problems. A true asset to your organization."
robert P. ocala, florida February 25, 2021 "Technician was thorough and did not try to sell me something I didn't really need."
mr rubin R. ocala, florida February 22, 2021 "Techs were on time and very professional. James always does a fine job."
cecilia P. leesburg, florida February 20, 2021 "Your tech, Brandan, was very efficient and professional answered any questions I had"
neil c. newberry, florida February 17, 2021 "Mike, the technician is all things positive: he's informative always explaining many options w/zero pressure.He is thorough in his work and I would follow his advice as he's trustworthy and honest"
tom N. ocala, florida February 16, 2021 "Robert was very professional, knowledgeable and did an excellent job."
william H. ocala, florida February 14, 2021 "Mike Hudson is the best, on time, thorough, explains everything."
ramon O. ocala, florida January 20, 2021 "Service provided on time, but the technician was pushing for the sale of new equipment. He replaced a capacitor that I replaced the day before the service."
deborah H. webster, florida January 15, 2021 "Mike is always thorough and professional. He is a very good communicator"
robert H. ocala, florida January 12, 2021 "He did a very thorough job and was very nice and polite. He answered my questions and went out of his way to do a very good job."
george S. hernando, florida January 09, 2021 "The men were very professional and did everything that was necessary to get the job done"
ralph M. ocala, florida December 30, 2020 "The techniciangot here in record time, was very polite and explained everything to us. Why it shut down and what he did to get it up and running. We were very pleased with his service."
ayhan and eugene S. gainesville, florida December 29, 2020 "The technician was on time, highly skilled and did a stellar job."
marge C. ocala, florida December 26, 2020 "Because I was lax in having my space cleared out, they helped me move some things without complaining. I was embarrassed but thankful for the help."
kathleen M. gainesville, florida December 18, 2020 "Technician seemed knowledgeable and explained what was done."
mrs young Y. gainesville, florida December 18, 2020 "Al is always on time, very professional and thorough in the maintenance of my heating system. He is also respectful, and wears shoe coverings and face mask."
barbara F. gainesville, florida December 11, 2020 "Lance was knowledgeable and answered my questions, checked out everything, made adjustments that needed to be made, and was extremely nice and efficient. The problem was solved!"
stacie S. ocala, florida December 08, 2020 "Robert was very knowledgeable did a great job and he was very nice ??"
mr gagne G. dunnellon, florida December 05, 2020 "The tech was actually a plumber. He was very professional and cleaned the unit well. However, he admittedly is not an AC tech and therefore did not check system pressures as an AC tech would. This is not acceptable since my unit seems to have slightly low pressure every time a tech shows up."
bobby R. spring hill, florida December 01, 2020 "felt gouged do the fact had to have financed to sell house"
ken C. inverness, florida November 18, 2020 "Mike is avery good hands on and explains his actions while doing his job."
agustin M. clermont, florida October 15, 2020 "Speedy, on time response; quick resolution of A/C problem; professionalism of your tech, Robert"
fred S. ocala, florida October 12, 2020 "On time, completed tasks with skill and was polite and wore his mask."
wiyoung W. gainesville, florida October 10, 2020 "He is really good! Friendly and professional at the same time!"
mrs ida D. the villages, florida October 06, 2020 "your employees are so good caring and very understanding"
mrs young Y. gainesville, florida October 02, 2020 "Brandon knew exactly what the problem was, ordered the replacement part, and fixed the water heater in a timely way."
cynthia S. gainesville, florida September 30, 2020 "I had to call twice to find out where the technician was. My appointment window was 8-10am and he showed up at 11:30am. He had a flat tire and then had to get the part, but no one told me this. I had to call and find out on my own."
robert P. ocala, florida September 23, 2020 "Technician was knowledgeable and professional and didn't try to sell us something we didn't need."
patricia M. leesburg, florida September 22, 2020 "Because that is how I felt about the service we received."
carole C. clermont, florida September 21, 2020 "James was the technician for our semi annual AC check-up. He was polite, respectful and knowledgeable. Terry assisted and when we decided to purchase four Advantage contracts (2 new AC units and 2 tankless water heaters) Terry facilitated them. The team who installed the new units did so on a very hot day efficiently. The only glitch took place two days later when the larger unit shut down on a Saturday evening. Service Experts were called, we were told someone would be right out; however the technician didn't arrive until Sunday morning. It would have been helpful to have better communication from the weekend contact."
bill K. clermont, florida September 03, 2020 "Send like allot to sweep the find of the condenser and take a few reasons. Didn't even got a new filter installed."
jan H. starke, florida August 26, 2020 "well he was very quick to say my credit card declined and another credit card declined. What happened was he didn't enter the correct address therefore I am being charged twice. I will contact my bank today to see if the charge is still pending. When a customer says no about upscale take no for an answer and don't put down other home warranty co. That to me was not professional."
annette R. alachua, florida August 25, 2020 "Professional knowledgeable courteous flexible dedicated"
george C. clermont, florida August 25, 2020 "I was just very happy with the technology of these mens they truly knew what they were doing,they explained everything to me"
robert K. ocala, florida August 23, 2020 "Pleasant, well versed in the AC field and really paid special attention to the outside area which contains the compressor. Inside was a well done job also. He took time to tell me of how and why I had a problem and steps to prevent the problem from happening again--like using bleach instead of vinegar"
dwight R. ocala, florida August 18, 2020 "The service tech was very knowledgeable and skilled. He drove to the Carrier warehouse, acquired, and installed the blower & module in "record" time. I supplied all warranty documentation if he needed it to acquired the parts. This has minimized our heat discomfort and maximized satisfaction with your personnel & service."
mr loose L. ocala, florida August 18, 2020 "The technician was on time and performed his work professionally."
sheila F. ocala, florida August 15, 2020 "Michael was here for Vent cleaning. He was very business-like, courteous, and very methodical in performing his job. I am very satisfied with his performance. He also did a good job cleaning up - very meticulous."
norman Y. ocala, florida August 14, 2020 "The service rep. was very pleasant and took his time to check every thing."
mrs clary C. gainesville, florida August 05, 2020 "I called you Monday evening at 8:30 with water from the AC unit on the garage floor and was told that someone would be out. I called at 8:30 in the AM because no one came. I was told that the work order was put in wrong - sorry. A tech arrived at 10:00 Tuesday morning, by which time water had wicked up 4" on the dry wall on the AC box. He did a good job once he arrived, but I should not have been stood up by the night crew. I have prepaid $408 for a condensate pump as a repair but cannot seem to get either a receipt or an appointment to do the repair."
ted W. ocala, florida August 04, 2020 "the tech found the problem that another had not, he had my unit running in no time ,thank you"
mr shea S. dunnellon, florida August 04, 2020 "the technician was very aware of our concerns and started checking things to make sure the a/c was working properly when he departed. He was here on a Sunday and did not act like that put him out in anyway."
robert E. gainesville, florida August 03, 2020 "Lance (81) was an excellent technician; was able to guide my wife and i through the unit, identifying and fixing an issue to prevented full functionality of the unit. He went through the unit again after previous installation and answered questions that had come up since that time."
sheila O. the villages, florida July 29, 2020 "Everyone friendly and professional. Answered all my questions."
elizabeth G. gainesville, florida July 28, 2020 "He was the first, aftere 3 years of service, to recognize the system needed cleaning. AC is much quieter than ever before."
sheila F. ocala, florida July 24, 2020 "Oscar explained in terms I could understand why the system had to be replaced. It was literally falling apart after 12 years. I had to go out for a short while and he waited until I returned so he could explain how to operate the thermostat and for my signatures."
dawn H. inverness, florida June 28, 2020 "First installer removed my new thermostat and installed the wifi enabled thermostat and took my week old thermostat with him. I paid $60.00 for that thermostat. I also think nobody reads these surveys because included this in last survey."
mary A. ocala, florida June 28, 2020 "He explained what he found and what the unit still need and left me with the information I needed to further discuss with my landlord."
julie&dave M. oxford, florida June 27, 2020 "Didnt have to wait terribly long for a technician to come. Both the office and the technician kept me informed as to when he would be at my house."
gloria A. weirsdale, florida June 15, 2020 "Excellent knowledge of products & services. A little pricy."
dawn H. inverness, florida June 08, 2020 "Played 15,000.00 and they place new air airhandler on old air in take box with dirty old fiber glass ling and did even seal old box. Looks like a "tuxedo on a pig!" Did not have electric air filter at time of install. Suppose to come back when it comes in."
mr gagne G. dunnellon, florida June 05, 2020 "The technician was great. However, he did not have the UV bulbs my system requires and could not replace them. I had included that comment when I made my appointment online in the hope that someone would look at that prior to dispatching the tech but that did not happen. Now I have to schedule another tech time when they should have been combined."
cliff J. summerfield, florida May 29, 2020 "Terry explained everything fully and the technicians accompanying him were very professional"
christina W. dunnellon, florida May 27, 2020 "The Tech was very knowledgeable and took the time to explain everything in detail."
pam S. starke, florida May 24, 2020 "The tech came out relatively fast and handled our crisis quickly and professionally. Our family was greatful and pleased with the service all the way around."
mason M. gainesville, florida May 22, 2020 "The travel fee was a bit steeper than expected, but I understand."
bill K. clermont, florida April 21, 2020 "I thank you for the quick response and you technician was great. But I do have to say the pricing seemed a little high. There is a $84 trip charge and the part and installation of $234 for an $18 capacitor and your technician being there about 30 min total to open diagnose and repair. I did sign up for your service contract I called and asked another company what they charge for the same type of repair and was told my total would of been about $200 without the service agreement."
mr jones J. anthony, florida April 08, 2020 "My only complaint is he was late, it would be appreciated, no matter the reason, if we got a call saying OBTW Im running late. He was an hour later than the 2 hour window yall gave us. Everyone has a cell phone so theres no excuse not to let the customer know. Otherwise his service was great, nice guy..."
george L. dunnellon, florida March 26, 2020 "Very helpful in providing us with the right system for our needs & the technicians were excellent & very professional!"
elizabeth C. anthony, florida March 17, 2020 "The technician went over and above, not only did he do a great job cleaning out the ducts, while the deodorizing solution was being administered, he gave my husband a hand replacing light covers."
albert G. ocala, florida March 17, 2020 "Tech did not even now what unit we had. Did not come with the filter and stating they not offer that. We told them our contract states otherwise than what they now offer. Sat in our driveway for a period of time that prevented me from putting my car in my garage. Had to ask my husband to have them move. They told him the were filling our paperwork. There was plenty of room on the side of the road to finish what the had to do. I did not like having to sit in my car with my car running."
bob M. ft mccoy, florida March 17, 2020 "It was a big deal to make an appointment but appointment was not kept on your end two and a half hours late also said some parts were bad gave me a price on the parts I bought the same parts for $700 cheaper that's quite a markup"
mrs pat honour H. providence (lake bulter), florida March 14, 2020 "Al is always punctual and knowledgeable"
mr iles I. dunnellon, florida March 12, 2020 "Chris was courteous , friendly, efficient, and explained to me the results of his tests and work. He also gave us a good tip on how we could save money on our contract and provide easier methods of following our contracts,"
linda C. gainesville, florida March 12, 2020 "It was a difficult and long install, and Brandon remained cheerful and worked hard until everything was perfect."
mr ogrodny O. oxford, florida March 11, 2020 "Mike is the only tech I trust with my equipment. Diligent, Friendly, Knowledgeable, Caring"
jamie C. ocklawaha, florida March 10, 2020 "Maintenance for A/C is fine. but having plumber quote me $30 per month for 10 years on a water heater and "annual cleaning" is ridiculous."
carla C. gainesville, florida March 03, 2020 "I didnt give a 10 because they cancel one appointment and i have to call twice to reschedule."
marlene E. gainesville, florida March 02, 2020 "Albert was very professional and made sure that everything was in order before leaving the appointment. He thoroughly answered all my questions. Al assisted me to get set up in the Armor Platinum Plus easy pay program."
paul M. ocala, florida February 26, 2020 "Consistent great service by James Bass since our relocation here in 2014."
darrin D. ocala, florida February 12, 2020 "Knowledgeable and explained the service being performed."
doris M. lady lake, florida February 11, 2020 "He did a professional job and cleaned up after the work was done. As he went along, he explained things to me."
charles W. keystone heights, florida February 03, 2020 "I always know that I am going to have good day when Mike, a service technician from Service Experts, shows up at my front door for a routine check on my air conditioning system. This routine periodic check is designed to keep my system running summer and winter without fear of a break down, which always seems to happen when you dont expect it. Mike points out to me and replaces any parts in my AC unit that is failing or causing a problem before I even notice that it is happening. The best thing about it is the parts and labor are free with their service plan. Thanks Mike for your expertise and your friendly manor."
kathleen L. ocala, florida February 03, 2020 "quick,quiet, efficient. good easy to understand explanations."
paul M. summerfield, florida January 31, 2020 "Mike did a good job, was on time and called before arriving. The only thing he did not do is take off his shoes or use cover-ups."
helene P. gainesville, florida January 21, 2020 "Al is always friendly, efficient and does a great job."
sandy B. ocala, florida January 13, 2020 "Michael Hudson is knowledgeable and reliable and very good at diagnosing system Problems."
mrs tudor T. dunnellon, florida January 10, 2020 "We have a maintenance plan. Issue was detected and was promptly fixed. James was professional yet friendly. He is an asset to your company. I would prefer if he came for our air conditioning and heating needs every time."
curt J. ocala, florida January 02, 2020 "sevice tech Mike and Terry showed up before appt time, this was so accommodating that unexpected service was discovered by Mike! Mike and Terry worked so well together as a team. I want to thank them for there timely manor my heater was repaired!!"
ms martin M. silver springs, florida January 01, 2020 "He was polite, friendly and knew his business and told me what he was doing each step of the way."
sharon D. ocala, florida December 21, 2019 "Mike was very knowledgeable and efficient in his work. He was courteous and cared about his work. He was given the wrong address which made him later than he expected to be. He was still here within the time frame we were given."
dena H. summerfield, florida December 21, 2019 "We were disappointed that our service person of request, Michael Sanders was not the tech that came. Window for arrival was 10-12, tech arrived a few minutes before 1, with no update of being late. Almost immediately it seemed as though the "program" was sell, sell sell."
mr. cobb C. lecanto, florida December 18, 2019 "Chris seemed to be very knowledgeable, answered questions and gave suggestions w/out pressure to replace my old unit."
sandy B. ocala, florida December 15, 2019 "I always ask for the same technician, Michael Hudson, who is very pleasant and does a thorough job. Since he services my system regularly he is familiar with what has been set up and how it all works together."
john F. keystone heights, florida December 14, 2019 "Our service technician, Albert, is always courteous, professional and very educated on our air and heat system. We always learn something from his visits."
cindy S. ocala, florida December 11, 2019 "Lance was awesome, despite me being almost deaf he was very patient and made sure to explain everything to me and got all the info on my old unit so they would make sure to get the right one. He even called to see if it was in stock and it was but when the guy that is going to install it was there to pick it up the wiring in my mobile needed a 120 so i'm having to wait for it to get in stock but the lady in the office called me to let me know and she was super nice"
john S. dunnellon, florida December 06, 2019 "The technician was very knowledgeable and caring about our system."
deborah H. wildwood, florida December 04, 2019 "Always thorough and professional. Nick answered some questions I had and 2as prompt and professional."
pamela B. ocala, florida December 03, 2019 "Lance is a top notch tech. Always satisfied with his service."
joseph G. ocala, florida December 03, 2019 "Technician was very respectful of my request to be careful of my floors where he had to work and very pleasant personally."
robert T. leesburg, florida November 23, 2019 "Lance did an excellent job informing us on the proper upkeep of our unit. An excellent and professional tech!"
elaine R. fort white, florida November 23, 2019 "They were all extra helpful to me and my struggle to get my new home ready for occupancy. They were polite, cheerful and just great to work with. I am very pleased with my new system. THANK YOU, THANK YOU!!!"
joanne G. dunnellon, florida November 21, 2019 "The techs that came out were very professional and explained everything to me in great detail."
lance #. sommerfield, florida November 20, 2019 "Mr. Lance 81 was by far the most capable representatives to come to my house and install/service my unit he was the only one to be the definition of thorough. he went above and beyond compared to those who came before him with his knowledge of The AC unit which is Incredibly in depth. All the questions I asked he did not only answered but provide additional information of the inner working . On top of the Service check on the unit he also help me with a minor problem that has been reoccurring over the past few weeks, an increasingly damp smell in the house. To my surprise it had to do with the fan inside the unit as well as the filters I were using which were not appropriate to be used with the UV Lighting filter. Overall I wish that all of the workers you have would show the same desire to be a fantastic service man who doesnt only do what hes supposed to do but goes above and beyond. I thank him for his efforts and I hope to see him again on the next time I call for service check."
bryan R. ocala, florida November 15, 2019 "Mike was understandable last night being upset about having to pay for labor when is far as I'm concerned and I told him that when something is under warranty just like a car you don't pay for parts are labor but for some funny reason I've got a Rheem unit that's under warranty and I'm paying for labor"
mr hardaker H. ocala, florida November 13, 2019 "Lance was very thorough in checking out my system and explaining what he was doing. He answered all my questions and took the time I needed. He seemed very knowledgeable and was also very nice."
debbie J. silver springs, florida November 07, 2019 "A tune up with Service experts is just basically testing to tell you whats wrong no preventive maintenance like other companies do. Service Experts even bring a salesman to try to sell you on a new system. This is not a service call at all its just a build up to a sales pitch. Never in my life time of using ac companies for a preventative maintenance service call had any other company they done this. The companies I called actually did preventative not the case with service experts its a sham"
jack M. the villages, florida November 06, 2019 "Nick was very knowledgeable and explained what he was going to do. He answered my questions and set up our system for the weather change."
steven M. ocala, florida November 03, 2019 "Because of calling ahead, being polite, acting professional and explaining things in detail."
roy K. ocala, florida November 02, 2019 "James is very efficient , He is very respectful and always makes us feel at ease. He explains himself and whatever problems there are with our unit. We have faith and trust he is doing right by us. We will always request him as our tech person because in the past other techs made us feel like they didn't know what they were doing."
keith J. gainesville, florida October 30, 2019 "Very knowledgeable and professional with the work super person"
connie S. alachua, florida October 30, 2019 "Mike always does a very good job and explains everything that might need attention."
charlene F. starke, florida October 29, 2019 "Al always does a fantastic job and gives me tips about my A/C and heating unit. He is very friendly and helpful."
barbara C. ocala, florida October 24, 2019 "Lance was very thorough and talked me through all he had done."
joe W. ocala, florida October 11, 2019 "The technician seemed to be very efficient and knowledgeable about his task."
mr young Y. ocala, florida October 10, 2019 "Everyone involved in the process was professional, efficient and friendly."
carol F. keystone heights, florida October 09, 2019 "The service technician, Albert, has always been very knowledgeable and thorough in his work. He has been out to service our air and heat unit in previous years, and we have always had great confidence in his abilities."
mr white W. ocala, florida October 08, 2019 "James Bass does an excellent job at maintaining our heating/cooling unit--very knowledgeable and professional!"
dena H. summerfield, florida October 07, 2019 "Michael investigated the problem and fixed it in a timely manner."
paul L. dinnellon, florida September 28, 2019 "The two gentlemen that came out to our home were very nice, professional, knowledgeable and explained their heating and air systems very well. Even though we did not go with your system, due to finances, We would recommend you to others."
theresa D. the villages, florida September 25, 2019 "Lance was very thorough explained instruction and was very knowledgeable and professional"
mrs armstrong A. mt dora, florida September 16, 2019 "No communication. I had to call to get answers to why the technician was 1 hour and 15 minutes late. Lance was very rude."
mrs armstrong A. mt dora, florida September 14, 2019 "The technician was an hour and 15 minutes late no phone calls from the company at all I had to call them I was told by the technician that I had been bothering me office for an hour and I shouldnt have been"
ms. jeanette M. ft mccoy, florida September 13, 2019 "James Bas has been our Service person for many years. He is honest, courteous and a wonderful person. He is competent and is not satisfied until he does a perfect job. James is knowledgeable and beneath it all he is a caring person. Jeanette"
pat D. the villages, florida September 12, 2019 "The technician, Mike, was straightforward and very knowledgeable. He got this old system up and running immediately, and gave us a recommendation on what needed to be done to replace the system in order to sell the house. That is where Lance Long, residential comfort advisor, came in - he was here within an hour of the tech leaving, and set us up with a new system selection and install date a day later. Great service!"
jay S. gainesville, florida September 09, 2019 "I understand the weekend charge, but to vacuum a PVC pipe with a shop vac and charge almost $200 was ridiculous!!!!!"
michael S. gainesville , florida September 08, 2019 "Top quality Customer Service. Albert even very kindly went out of his way, to fix our lawn mower..."
noel R. ocala, florida September 06, 2019 "Gave good info to keep clean and working flawlessly. You could tell customer dedication."
kathleen M. gainesville, florida August 30, 2019 "Timely response. Technician quickly diagnosed problem. Repair completed in less than one hour."
salvatore M. ocala, florida August 23, 2019 "Very thorough and explained service and any issues in detail. Knowledgeable technician"
john P. ocala, florida August 22, 2019 "lance was thorough and informative. Took extra care in cleaning clogged drain."
betty R. ocala , florida August 21, 2019 "The technician went above and beyond for me to finally get a cool house!! I highly recommend"
sandra B. leesburg, florida August 20, 2019 "when my air conditioner stop working, someone was here in a hour of me calling"
sherron C. gainesville, florida August 20, 2019 "I was called when appointment was scheduled. Called when technician would arrive; also called to let me know he would be a few minutes late. Technician was very informative."
mr miley M. ocala, florida August 14, 2019 "Mike is a very professional hard worker who knows his technology & systems."
kathryn C. the villages, florida August 13, 2019 "Called Service Experts around noon, Donald arrived before 5pm. He was able to contact the Lennox expert by phone and test out the system. Very courteous, professional, and knowledgeable."
george C. ocala, florida August 08, 2019 "Over priced .. Uninterested on selling to us .. Waste of my time"
don G. brooksville, florida August 05, 2019 "Rick very courtesy and explained everything very well so I could understand the issues and the corrective actions."
audrey W. eustis, florida August 05, 2019 "He was here on Sunday night and got my unit up and running quickly"
joe K. ocala, florida August 05, 2019 "Very polite & informative. Showed us things we were not aware of. You have a very good & complete team."
alexis O. belleview, florida July 30, 2019 "The experience with the salesman was disappointing. He took the wrong measurement for the unit. This lead to the removal of drywall a broken closet door and a set up of the unit which Im totally dissatisfied with. The unit does not have a month of use and it has already given me and my family a handful of problems. Every technician that comes home and work on it have different opinions . The type of service I have received so far is not worth 17,000 dollars I Finance to pay for the thing. I have not received the 100 % service satisfaction that your company advertised with your product. At this time I am stuck with a loan dept of 17,000 dollars and absolutely zero peace of mind . Frighten by the fact that this unit may not last what is supposed to last. I feels like I was sold a used product instead of a new one . I find it unbelievable the amount of trouble it has cause and it not even a month old . EXTREMELY DISSATISFIED AND DISAPPOINTED"
bettie Z. ocala, florida July 27, 2019 "He's very polite, always suggested things to make my tired old life easier. He did arrive earlier then I was told, but he said heavy rain had changed schedules for all the crew."
lene M. ocala, florida July 25, 2019 "He was very helpful in teaching me how to care for the air unit as I am having to take over most of the maintenance in our home."
mr guy G. micanopy, florida July 17, 2019 "Very skilled/ experienced HVAC technicians, working in complete coordination with each other installed and set-up this new HVAC system. The only issue, I have is I did not receive my promised Starbucks card yet."
dorothy G. ocala, florida July 16, 2019 "James is the nicest and most consistent tech I have ever had. He's honest and never tries to push other things that I should buy."
gia B. gainesvile, florida July 12, 2019 "Fan blower motor had blown the week of 6/24. The ordered part would take 2 days to arrive, so I had to check into a hotel because there was no way I could stay in a home that was 90 degrees. Once the part arrived the Service Tech: 1. Waited for me at my home while I finished up my doctor's appointment. I had to reschedule all my appointments due to this HVAC inconvenience. 2. Installed the part in a timely manner. The A/C stopped working an hour after he left. It cut on and cooled, but then cut off for several minutes leaving me in 89 degrees, 3. Troubleshot with me over the phone after I called him. I was reluctant to call his service phone, but was desperate to do so. I was very overwhelmed and very frustrated, but he remained courteous and professional during the call. 4. The Service Tech came out to my home that night. He troubleshot the issue and determined it was some piping that needed to be suctioned. He suctioned as much as he could, but it was the responsibility of my HOA to get this done. He did this anyway because he could clearly see I was desperate and tired. I think he left my home 10pm, but he left in cool and comfort. Thank you, thank you, thank you."
mr moreland M. gainesville, florida July 09, 2019 "We have been without A/C since last Wednesday evening (it is now the following Tuesday), and we have been hit with another delay in the arrival of a replacement part. I was told that it was coming "from Mobile," and it turns out that the part from "Mobile" did arrive, but the "other half" still needed to come "from Georgia." So, we're going to end up being without A/C for at least 8 days, in July. Can you see why we're upset?"
mr haase H. dunnellon, florida July 07, 2019 "Complete communication breakdown with dispatch center. Appeared to b total incompetence.."
thomas N. ocala, florida July 05, 2019 "We lost our A C and called Service Experts. It was the fourth of July and I didn't expect to have a technician come to our home until mid day the following day. Michael was there within two hours. He was very professional, trouble shot our problem and had the A C up and running within an hour. He is a honest man, did an outstanding job and we were pleased with his work."
cynthia K. alachua, florida June 25, 2019 "The technician was very courteous and knowledgeable. He was able to answer all my questions."
frank A. ocala, florida June 25, 2019 "The tech that came out here was very good and we think fixed this installation problem - however, this is the second call I have had to have for the same cause. I hope this tech fixed it permanently this time for us."
mrs conner C. alachua, florida June 21, 2019 "Efficient and honest, did what needed to be done and was a big help in my deciding next move."
mr maddox M. ocala, florida June 20, 2019 "He cleaned everything ,did a complete job and didn't take short cuts."
lily T. gainesville , florida June 19, 2019 "Al did a wonderful job of trouble shooting and answering all of our question. Without rushing. Highly recommend the company to anyone looking for results and expertise"
sharon D. ocala, florida June 18, 2019 "Mike was very efficient, courteous and answered any questions we had."
mr pineau P. ocala, florida June 11, 2019 "No one is perfect. He was very nice. Did his job and left. No problem with this tech."
jacob K. ocala, florida June 05, 2019 "Honest man, offered a variety of options to assist with AC unit. He was very knowledgeable"