Service Experts Heating & Air Conditioning Reviews

"Always prompt and courteous. Do an excellent job on service"

"Friendly and professional"

"He did such a thorough job and pointed out things we could do to improve our systems' function."

"expert service and solution provider tech expert..."

"The removal of the old AC and installation of the new seemed to go smoothly. The technician found a temporary workaround for a faulty part in the new system that lasted until another technician installed a functional replacement for the faulty part. The removal and new-part technicians were great. Worked hard--especially the removal of the old system technician, who had to handle a huge outdoor unit on his own! The new-part technician had his mask on the entire time, tho it as minutes. I should have asked the main installer, Chris, explicitly to keep his mask on. He didn't seem to recognize that my having my mask on the whole time he was in my office and staying as far from him as I could meant I was uncomfy with his masklessness. I should have told Chris I was uncomfy and asked if he'd been vaccinated. I should have said NO! when he asked to take my photo with the unit on his cell phone. Instead, I felt very uncomfortable with the masklessness and the photo. I was also uncomfy with his leaving the door open in late August when all sorts of insects could have come in and have to admit I didn't find many or get any bugs after the installation. In hindsight, I realized that it was one way to air any possible virus. I was very nervous that I hadn't received a bill for the 2nd half of the payment by mid-October, and increasingly disturbed by the fact that I kept getting bills for the full cost, despite having put half down at installation and that that check never seemed to show up and I had to stop payment on it. The woman I dealt with this month on tracking that final payment was very efficient yet friendly and took a minute or two to call to reassure me she'd received the final payment last week. So generally positive feelings about the accounting woman, the old system remover and the new part installer, pleased with the installation job Chris did but uncomfy about his masklessness and creeped out by him taking my photo on his cell phone and with the bill making it look as if even my first payment hadn't been paid, plus no record of a $66 service call fee I paid in 8/25 that was supposed to have been taken off the price of the replacement unit/instalation but hasn't been recorded in either the local (Ocala) Service Experts office nor in my bank. I think the technicians are overall great at the work but that Service Experts needs a serious look at processing of paper checks."

"I am going by the duties that he said he performed. I also changed the filter (that I provided) for me."

"You did a good job"

"Very Professional"

"Nothing happened that I was dissatisfied with."

"Very good service"

"All you were here for what's the try to sell me the new air conditioner not what I wanted I want a service any cleaning did not happen"

"She provided good information of what she was doing and worked efficiently."

"Techs were very kind and professional and answered all my questions and then some."

"Michael was knowledgable, courteous and answered any questions that I had."

"Performed service quickly ad efficiently."

"I think the technician did a good job, do not remember his name"

"You are always keeping us informed of appointments, time frame, and such. Mike always tells me of anything that might need replacing or repair. He always cleans everything up before he leaves."

"The technician worked until the problem was solved.....Nicole did an awesome job and will be requested for future projects."

"techs arrived early, got everything done quickly"

"Found replacement thermostat"

"Nicole is a wonderful technician, friendly, efficient and easy to work with. We requested her by name."

"Tech hesitant about cleaning coils on air handler and compressor"

"Ive had several techs out and all have been excellent in their service."

"The technician was very friendly, knowledgeable and worked with a purpose."

"The man did a good job."

"friendly service."

"Prompt and handle the issue in a timely manner"

"Technician did not fix the problem and misdiagnosed it. He / they said we would need an expensive part and should consider replacement. I paid a different company to check it and they were able to fix it same day by clearing drain line and doing a hard reset at fraction of cost quoted by your team."

"My only area of dissatisfaction is that all aspects of installation were not provided on the scheduled date, so the duct cleaning required a second trip. Otherwise, I can't fault the technicians. They did an excellent job, were courteous and unobtrusive right through to completion of their work."

"Efficient and knowledgeable"

"mike sanders was a great rep for your company.. He was trustworthy and knowagable .bought the contract because of him... Thanks Mike"

"Always good to know your central air is maintained properly and up to par."

"He was knowledgeable and took the time to test the system and find the problem."

"Very Professional answered all questions I had cleaned up when finished did a excellent job and he had a great personality"

"professional, courteous, friendly, timely!"

"I was satisfied except the technician left out the breaker he pulled outside by the machine while cleaning. I did not realize I had a problem until it was 80 degrees in my house because the unit inside the garage was running. I replaced the breaker the house cooled down. Also they were due between 10-12. They arrive right at noon."

"Polite and thorough"

"Could not be more satisfied. So much I could say - just lucky enough to have the best technician."

"Courteous, professional, and on time"

"good work, good worker"

"job well done, good workers"

"The gentleman that canes was polite and courteous and knowledgeable of his practice"

"good job, well done, good attitudes"

"Great service and customer service"

"The technicians did a great job under difficult conditions without complaint."

"the tech arrived as scheduled and performed the maintance on my unit. He cleaned the unit and the drai. He completed his work as scheduled."

"fast, friendly service"

"You guys are always bright eyed and bushy tailed."

"On time, accurate, polite, diligent"

"Resolved problem that night"

"Mike!!!!!!!!!"

"They were on time and worked with me around my work hours"

"I met Lance and Lance today, both of whom were professional, knowledgeable, informative and competent. They explained to me why I was having the issues I am having with my hvac and I was left with enough knowledge to make and informed decision with the options I was presented with. At no time did I feel pressured or misled."

"Very pleasant and informative. Completed service promptly."

"The representative was neat and clean, very polite and asked if there was anything else he could do to help me."

"She was very professional and courteous."

"Tech was polite and had issue resolved in minutes"

"Well it was nice that it ONLY TOOK 3 APPOINMENTS to get a service tech here"

"Alfred was outstanding. Service was punctual and thorough. He was friendly and courteous throughout."

"Arrived as scheduled."

"Very good job"

"The Service Tech (Alfred) did a great job and was quite informative."

"Mike is a very lice person and very professional"

"Very knowledgeable"

"you never fulfilled what was promised"

"very personable"

"Extremely polite and hard working young man, he busted his ass and I so appreciate it."

"Mike is thorough"

"Efficient excellent service"

"Very friendly and knowledgeable"

"Very efficient, thorough, nice guy."

"Quick response to correct problem; very knowledgeable technician."

"Punctual and informative."

"Technician was very polite and exp[ained everything that was done and repairs needed."

"The service was excellent."

"Mike did a very good job, told me everything he was doing and answered any question I had. Left everything neat and clean."

"Chris Running did a great job at remove all of the old system and install of the new. He certainly is a hard worker and you're fortunate to have him."

"This reading has nothing to do with the guy who came and serviced us. It has to do with the past year to two years we have been dealing with service experts. We have not received any of the promised filters. When we have had our routine services, The guys always complain that the people are not doing what theyre supposed to do. We have pictures to prove it. Nobody is changing the stuff out like they are saying they are doing when theyre here. I had my routine maintenance done 2 to 3 days prior to having to call for the service. When the guy came the unit was so clogged up there is no way the individual who service my unit did what she was supposed to do. I asked her point blank if she change the filter and she said it look great. When he pulled it out it was disgusting. This happened again several months prior and the guy cannot believe that he pulled it out with a date still on it when somebody had already come in and said they had changed it out. I took pictures of this and I complain to the management team and nothing was done no calls were returned. Ive called your service center with nobody to respond. I have called and complained about the filters not being delivered as promised, ever. We still never received any or heard from anyone about it. Not too much of advantage to the plan you sold us."

"Quick and clean."

"He came out late in the night and spent time to repair the problem"

"Very efficient, answering all questions"

"Professional and knowledgeable technician"

"Very knowledgeable"

"On time and informative on my a/c"

"Tech was quick and thorough."

"Very Professional and courteous did a great job really appreciate Rob"

"Excellent service, quite accommodating."

"They were at the house when we called and also provided us with an air-conditioner to help us through the time we had to wait for a part"

"Friendly, and informative"

"everyone on the team did a great job ALL"

"A new teck, just giving him a reasonable grade. Has some learing to do, with people skills. Other than that I think he will be a good teck. I did ask the office when they called to order me filters,wheh they were setting up my appointment, and they didn't. So I was a little upset, because I need them. The teck put in a order for me, said they would come to my house, I'm waiting for them still!"

"Because its still not really fixed."

"Provided system and information needed"

"efficient"

"service was prompt but job not complete still waiting for modulator part"

"efficiently fast, curteous, answered my questions I had."

"Fair price. Service technician very polite, explained what he was doing. Very pleased with the service. I"

"Knew what problem was"

"Excellent work! Efficient and thorough!"

"Mike called me just before 11:00 P.M. to tell me he was on his way. He arrived within 20 minutes and set to work checking out the A/C which was reading 80 degrees and running without going to a lower temperature. I had called the office around 8:00 P.M. and told the gentleman on the line what the problem was and he asked that I hold on while he contacted the service person on duty. He came back on the line and stated Mike Hudson would be calling me as soon as he was available."

"Matt knew his stuff. Has a nice way about him. Pleasant to do business with him. Helpful. The kind of guy you would like to have coming to your house. Not pushy."

"My tech was very professional and courteous. As soon as I told her about my problem, she knew what it was and within minutes had my act up and running."

"Explained everything clearly."

"Nicole was efficient, explained what she did and why. She gave us info to keep the drain working properly."

"Technician's knowledge, courtesy, and promptness"

"James is a very good technician and fixed the AC system fast but he forget to check the iconfort thermostat to verify it was still connected to the internet."

"He had a unhappy attitude when he got here. But he did a good job getting the system going again."

"I was scheduled for 7/6/2021 between 12 - 2 no one came by 3, I contacted to find that the tech was running behind, I postponed until 7/13/2021 between 10 - 12 no show again I called to find they had no record of 10 -12 but from 12 - 2 when they did get there the two techs did a fine job."

"Rob was very courteous and did the routine maintenance efficiently."

"Very nice and effecient service tech. good experience. Thanks"

"Courteous and good at explaining and answering questions"

"The technician had a very cocky attitude and kept insisting I needed a new circuit breaker. It was obvious he didn't appreciate me calling an electrician"

"Nicole always has done a super superb and professional job"

"Very knowledgeable, and was able to complete the tune up in good time. She was able to clean up the area, re tape the box and clear the condensate line"

"Because the technician was very helpful and thorough."

"YOUR INSTALLER! HE WENT THE EXTRA MILE, HE WORKED IN THE PORING RAIN, COMMUNICATED THOURH THE DAY AND WAS KIND AS WELL AS PROFESSIONAL. HE TOOK THE TIME TO EXPLAIN EVERYTHING"

"On time and explained everything well"

"If I give you to high of a rating you'll stop trying!"

"2 Fine gentelmen did a fine job . Were quick and answered my wife's questions WHEN MAMA'S HAPPEY EVERYONE IS HAPPY"

"Prompt, professional service."

"Service provider was prompt, professional and explained what he did prior to leaving."

"James was great and took time to educate me on home maintenance ideas"

"Lance went out of his way to help us. When a part was not top quality and he knew it would need replacing soon, he ordered another to take its place. He worked long and hard, even though it made his day very late."

"Your technician was knowledgeable and courteous."

"I may have been expecting too much, but I didn't think it was going to take 8 hours to install."

"Courteous, true to word, quick response time, fixed problem right away"

"The tech was very efficient but there is still water coming from the unit. Needs further evaluation."

"Service has always been GREAT"

"Fixed my job quickly, and explained."

"Oscar and Kyle were highly professional, courteous and knowledgeable"

"Tech seemed knowledgeable, efficient & courteous"

"This young lady has helped me several times over the phone and has always come through with an explanation or a fix. Always polite and friendly."

"James is very professional and explained the situation very clearly. He does quality work."

"Called ahead, showed up on time, completed work."

"tech was on time and very clean. polite and professional"

"the tech was very careful to do a great job he adjusted the fan speed and other companies said it couldnt be done"

"Got the job done"

"Professional, friendly and thorough service."

"Great service!"

"All work was done as expected, very professionally, in reasonable time."

"Great service"

"Lance was a nice guy and very courteous."

"We had a technician come out to do a tune-up on Wed. the 28th and he accidentally put the wires back on incorrectly on the condenser unit which made our system make a funny humming noise. However, another technician did come out the next day and rectify the problem"

"Service the unit OK"

"Excellent service"

"He was efficient and he did not try to sell us up grades we did not need at this time."

"We used to be able to specify a preferred technician. I asked for that same man, Al Withall, but we did not get him. The one you sent did fine, but we have come to know Al and trust him implicitly."

"wonderful experience"

"Nicole was friendly, efficient, great at explaining what she'd done, and knowledgeable."

"James did a great job, he was very thorough, professional and polite."

"Trust worthy, knowledgeable, efficient, friendly,"

"Technician was very nice and did a great job! I had asked for Mike but he was not able to come. The only issue I have with service is the technician trying to sell me a another service plan. My first visit with Service Experts Mike was awesome and suggested the $12.00 monthly service fee that would include 2 x's yr inspections (free) and 15% discount if parts where needed. Mike has been servicing my unit with prior owner and knows the unit well. Everything has been checking out okay and system has been working great...no issues! Yesterday's tech also did a great job servicing my unit but after job completion, he also (like Mike) tried to sell me on your Advantage plan and had a rep call me. The conversation with rep was a bit pushy and I reiterated a few times I am currently not interested and happy with unit and the current plan I am on now. I've only been in my home since last August and see NO need to replace my unit at this time."

"Total Professional Service."

"The tech was knowledgeable and pleasant."

"Confidence and quality"

"Tech was on time very polite. Did his job very efficiently and informed of everything he was doing."

"I do not know the young man, he did a good job"

"Fast and efficient"

"Good service"

"Rob called to let me know he was on the way and he arrived on time. He was very thorough."

"The technician was very informative and respectful and courteous."

"ROB did a wonderful job for us.* He is a skilled technician and very respectful to us ."

"Efficient, on time, answered all my questions, polite"

"He was very knowledgeable and courteous."

"I called before the appointment time to change my phone number but the changes were not made so I was surprised by the arrival of the technician with no warning. When I brought up the number not being changed all the technician good do is proclaim his innocence. When I asked the technician a question it seems all he was able to do was tell the whole story in agonizing detail."

"Prompt service"

"The tech was almost 2 hours late and didnt even have a new filter for the a/c"

"They were efficient, organized, worked as a team, polite."

"Don't give 10s"

"Thorough, quick, and pleasant."

"I was happy with the service"

"Technician showed up on time and completed the work in a timely manner. He was courteous and professional."

"Mr. Hudson was on time, friendly, courteous and vert professional."

"Friendly yet professional. Answered my questions and addressed my concern about the noisiness of the unit."

"I was not home when Mike came. My sister said Mike was on time, he told her what he had to do, did his work and explained the thermostat setting. He was very courteous, left his business card and asked that I call should I have questions. I have none - all is well."

"Our tech was great and knowledgable"

"Very professional and quick."

"Tecks knowledge is superior."

"lance was great very knowledgable james did a great job with the instalation"

"He was on time clean courteous service my AC perfect couldn't ask for anything better"

"He was able to arrive early, and did a great job."

"We needed service on Sunday and were thankful to get our a/c repaired the same day."

"He answered questions concerning our unit and he didn't seem bothered."

"Technician didn't call ahead and didn't cover his shoes before entering the house."

"She was very knowledgeable and has a great personality. Got the job done in a timely fashion. A great addition to your team."

"The technician is always on time and polite and answers any questions I have. Its always good to know that the system is operating properly."

"On time, polite and answered any questions I had."

"Lance was both professional and knowledgeable and was very willing and eager to make recommendations which would proactively mitigate future system problems. A true asset to your organization."

"Technician was thorough and did not try to sell me something I didn't really need."

"Because lance is a great and caring person"

"Techs were on time and very professional. James always does a fine job."

"Your tech, Brandan, was very efficient and professional answered any questions I had"

"Very professional"

"He was very efficient and did his job quickly."

"Mike, the technician is all things positive: he's informative always explaining many options w/zero pressure.He is thorough in his work and I would follow his advice as he's trustworthy and honest"

"Robert was very professional, knowledgeable and did an excellent job."

"Mike Hudson is the best, on time, thorough, explains everything."

"Chris is polite, professional and very pleasant."

"She was very knowledgable and professional."

"Courteous, knowledgable, honest"

"Lance was on time and very friendly and courteous"

"Everything was done with perfection."

"Service provided on time, but the technician was pushing for the sale of new equipment. He replaced a capacitor that I replaced the day before the service."

"Mike is always thorough and professional. He is a very good communicator"

"excellent service"

"He did a very thorough job and was very nice and polite. He answered my questions and went out of his way to do a very good job."

"The men were very professional and did everything that was necessary to get the job done"

"He explained what he was doing and answered questions."

"The tech was thorough, friendly and helpful."

"Friendly, efficient"

"The techniciangot here in record time, was very polite and explained everything to us. Why it shut down and what he did to get it up and running. We were very pleased with his service."

"The technician was on time, highly skilled and did a stellar job."

"Because I was lax in having my space cleared out, they helped me move some things without complaining. I was embarrassed but thankful for the help."

"Technician seemed knowledgeable and explained what was done."

"Al is always on time, very professional and thorough in the maintenance of my heating system. He is also respectful, and wears shoe coverings and face mask."

"Lance was knowledgeable and answered my questions, checked out everything, made adjustments that needed to be made, and was extremely nice and efficient. The problem was solved!"

"Fast, quick, helpful and efficient"

"excellent service"

"Robert was very knowledgeable did a great job and he was very nice ??"

"The tech was actually a plumber. He was very professional and cleaned the unit well. However, he admittedly is not an AC tech and therefore did not check system pressures as an AC tech would. This is not acceptable since my unit seems to have slightly low pressure every time a tech shows up."

"felt gouged do the fact had to have financed to sell house"

"Bobby always does a fantastic job!"

"Nobody showed up or called for my apt."

"Mike is avery good hands on and explains his actions while doing his job."

"He came in introduced himself and served the unit"

"Speedy, on time response; quick resolution of A/C problem; professionalism of your tech, Robert"

"It was late, after hours"

"Very quick and efficient"

"professional, thorough and informative"

"On time, completed tasks with skill and was polite and wore his mask."

"He is really good! Friendly and professional at the same time!"

"Extremely kind. Great service."

"Arrived on time and did an excellent job"

"He is good but the ac are not holding up"

"Chris did a great job and very professional"

"Because he was very professional and helpful."

"your employees are so good caring and very understanding"

"Brandon knew exactly what the problem was, ordered the replacement part, and fixed the water heater in a timely way."

"I had to call twice to find out where the technician was. My appointment window was 8-10am and he showed up at 11:30am. He had a flat tire and then had to get the part, but no one told me this. I had to call and find out on my own."

"No problems"

"Serviceman was very knowledgeable & courteous"

"Technician was knowledgeable and professional and didn't try to sell us something we didn't need."

"Because that is how I felt about the service we received."

"James was the technician for our semi annual AC check-up. He was polite, respectful and knowledgeable. Terry assisted and when we decided to purchase four Advantage contracts (2 new AC units and 2 tankless water heaters) Terry facilitated them. The team who installed the new units did so on a very hot day efficiently. The only glitch took place two days later when the larger unit shut down on a Saturday evening. Service Experts were called, we were told someone would be right out; however the technician didn't arrive until Sunday morning. It would have been helpful to have better communication from the weekend contact."

"Good customer service."

"Bobby was very professional, accessible and efficient"

"Send like allot to sweep the find of the condenser and take a few reasons. Didn't even got a new filter installed."

"He was friendly knew what he was doing"

"Came after hours on the rain and got it fixed."

"well he was very quick to say my credit card declined and another credit card declined. What happened was he didn't enter the correct address therefore I am being charged twice. I will contact my bank today to see if the charge is still pending. When a customer says no about upscale take no for an answer and don't put down other home warranty co. That to me was not professional."

"Professional knowledgeable courteous flexible dedicated"

"I was just very happy with the technology of these mens they truly knew what they were doing,they explained everything to me"

"Pleasant, well versed in the AC field and really paid special attention to the outside area which contains the compressor. Inside was a well done job also. He took time to tell me of how and why I had a problem and steps to prevent the problem from happening again--like using bleach instead of vinegar"

"The service tech was very knowledgeable and skilled. He drove to the Carrier warehouse, acquired, and installed the blower & module in "record" time. I supplied all warranty documentation if he needed it to acquired the parts. This has minimized our heat discomfort and maximized satisfaction with your personnel & service."

"The technician was on time and performed his work professionally."

"Michael was here for Vent cleaning. He was very business-like, courteous, and very methodical in performing his job. I am very satisfied with his performance. He also did a good job cleaning up - very meticulous."

"The service rep. was very pleasant and took his time to check every thing."

"Very good installation."

"A/c is working"

"The AC was quickly and properly maintained."

"I called you Monday evening at 8:30 with water from the AC unit on the garage floor and was told that someone would be out. I called at 8:30 in the AM because no one came. I was told that the work order was put in wrong - sorry. A tech arrived at 10:00 Tuesday morning, by which time water had wicked up 4" on the dry wall on the AC box. He did a good job once he arrived, but I should not have been stood up by the night crew. I have prepaid $408 for a condensate pump as a repair but cannot seem to get either a receipt or an appointment to do the repair."

"Chris was efficient, courteous, and thorough"

"the tech found the problem that another had not, he had my unit running in no time ,thank you"

"He did a neat job and cleaned up after himself"

"the technician was very aware of our concerns and started checking things to make sure the a/c was working properly when he departed. He was here on a Sunday and did not act like that put him out in anyway."

"Lance (81) was an excellent technician; was able to guide my wife and i through the unit, identifying and fixing an issue to prevented full functionality of the unit. He went through the unit again after previous installation and answered questions that had come up since that time."

"Everyone friendly and professional. Answered all my questions."

"He was the first, aftere 3 years of service, to recognize the system needed cleaning. AC is much quieter than ever before."

"Tech was very knowledgeable and helpful."

"Oscar explained in terms I could understand why the system had to be replaced. It was literally falling apart after 12 years. I had to go out for a short while and he waited until I returned so he could explain how to operate the thermostat and for my signatures."

"Always professional service and explains what was found."

"Knowledgeable , great customer interaction .."

"First installer removed my new thermostat and installed the wifi enabled thermostat and took my week old thermostat with him. I paid $60.00 for that thermostat. I also think nobody reads these surveys because included this in last survey."

"He explained what he found and what the unit still need and left me with the information I needed to further discuss with my landlord."

"He did a good job of install of evap system"

"Didnt have to wait terribly long for a technician to come. Both the office and the technician kept me informed as to when he would be at my house."

"Your employee was professional and helpful"

"James knew what needed to be done"

"Great. Quick thorough"

"Technician was courteous and very efficient."

"The system was thoroughly checked"

"Thorough and polite"

"Excellent knowledge of products & services. A little pricy."

"Played 15,000.00 and they place new air airhandler on old air in take box with dirty old fiber glass ling and did even seal old box. Looks like a "tuxedo on a pig!" Did not have electric air filter at time of install. Suppose to come back when it comes in."

"The technician was great. However, he did not have the UV bulbs my system requires and could not replace them. I had included that comment when I made my appointment online in the hope that someone would look at that prior to dispatching the tech but that did not happen. Now I have to schedule another tech time when they should have been combined."

"Fast response, great service"

"Timely and courteous"

"Terry explained everything fully and the technicians accompanying him were very professional"

"Professional attitude and expert workmanship"