Average Rating
781 Total Reviews
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"Received timely, courteous and professional service."
"On time arrival; courteous and knowledgable tech; "
"The service man was prompt, informative and helpful. "
"excellent tech"
"Because it is true."
"Response time was phenomenal "
"Spent the time and answered questions"
"Prompt service."
"Anthony was on time, very knowledgeable, polite, helpful, full of information. "
"Installer was knowledgeable, efficient, neat and friendly. He was concerned about my home and landscaping."
"The tech knew just what to do to correct the problem."
"technician was late but said all tasks were comoplete"
"Your technician, Al Whitehall, is excellent. He knows my system well and is very courteous and considerate of the fact that he is a guest in our home. "
"Arrived on time, went right to work and was thorough."
"Very knowledgeable staff"
"The work was great however I did have to call and schedule a second visit 2 days after they were supposed to call me. And the installer did great work and even did a litt..."
"Chuck was very pleasant and arrived on time"
"Annual Maintenance on my AC was carefully done, full report was provided after work completed"
"Service tech was fine. The scheduling and office team have consistently failed at providing good service. Each time I have had service scheduled they have scheduled the w..."
"Great tech who was many hrs over regular time,"
"The service tech was very polite and gave us very good infomation."
"Chuck was extra taking time tobesure the part was correct and everything working right. Not like the last person"
"James is a knowledgeable and good technician. He always explains what he is doing and what is going on with my system. He is very pleasant and polite. I have paid for an..."
"No comment."
"he was very knowageaable about the system and provided information on every thing that he performed and also provided rating about the system."
"James always provides courteous and professional service."
"He was efficient, friendly and answered my questions politely."
"Your representative was there very quickly after my call to your number. He repaired the problem and it has remained in good order. Since some other fixes would be need..."
"Device expert broke the uv bulb "
"The service technician made useful recommendations, the sales representative arranged a quick installation of the new unit and provided a loaner room air conditioner, and..."
"Service Rep (Bobby) is always willing to answer questions and explained the issue and what he was doing to correct it. Work was finished efficiently in a minimum amount..."
"James was courteous,respectful,professional and thorough. He spent a great deal of time working on the AC and explained everything that he did and made some helpful sugg..."
"Tech Mike was very considerate and did a wonderful job, took the time to explain and was efficient at his job. "
"Both were very professional in what they did and explained each and every step."
"Arthur was very thorough in checking my AC unit. He even vacuumed the drain line before flushing it; showed me the old uv blub and how discolored it was before instaling..."
"On time and very good service."
"He knew just what adjustment was needed."
"No problems."
"When Service Experts sent Albert to our home, he seemed extremely knowledgeable and helpful. Our warranty company was not easy to work with, but Albert persisted, and fix..."
"1) technician (Albert) replaced an original 440V dual capacitor by a used 370 V one on the condenser. This is one of the worst mistake that one can do as it irreversibly ..."
"Arthur was very thorough and explained everything. Extremely nice"
"good serviceman "
"Good tech"
"Kind, knowledgeable, helpful courteous and very pleasant "
"James has always provided us with excellent service."
"As usual they were not on time. I have not had someone from this company be on time yet."
"Tech was very thorough and did his job carefully."
"Two people showed up and I had to ask why? They should have explained right away. Neither had covers on their shoes. They did offer to get and wear them when I mentioned ..."
"Unbelievably excellent service-we were very impressed with Arthur. He was very professional, friendly, very knowledgeable, and thorough. If we could give him a 10+ rating..."
"Everything handled professional"
"Service man was extremely polite and professional. Showed up on time and explained everything throughly."
"Mike the rex was very knowable and got our unit running till someone comes out To finish the job."
"Friendly and professional service. Al goes above our service expectations."
"was very professional and clean with his work and personally"
"James is very professional and knowledgeable "
"Al is very professional and always services my unit above expectations. Very friendly and competent."
"Al does a wonderful job when he comes to service our ac/heat. His friendly and professional."
"Scot was on time, respectful, polite and direct on what he was there for. "
"Your technician did a thorough job."
"Handled service professionally. Ordered air filter, but as of today (June 6, 2017) it has not been installed."
"Arthur was very pleasant and knowledgeable about his job. I would like him back for my 6 month visit. "
"On time, efficient, knowledgeable, answered my questions, friendly serviceman, he has been to my house before and always gives excellent service. He even changed my fil..."
"technician was courteous, professional and answered any questions about services"
"I thought the gentlemen that did the service was very professional. He was efficient and did not hinder my work in the house while he was working. "
"Technician very professional"
"James is great! He always explains everything to me so I can understand."
"James was very friendly and knowledgeable about my unit and performed the maintenance that he said he did. He informed me that my unit is showing it's age and I should st..."
"On time and helped us come up with a solution caused by some new doors."
"very thurough"
"Service rep was very prompt, polite and experienced. Nice young man who knew his business."
"He did it all with me watching and talking with him."
"Very thorough with his work. Explained what he did and made sure I understood. Always answered my questions to my satisfaction."
"Al has been great every time he comes out. There has been a small problem with scheduling in that 4 of the last 5 appointments have been rescheduled. I understand that ..."
"he new what to do"
"Very thorough"
"Al Withall is very thorough and explains what he is doing with the A/C system. "
"Very thorough. "
"Al was very through and professional."
"Tech very helpful and informative. Great attitude and pleasant. On time."
"Tech. arrived on schedule. He seemed very knowledgeable of my equipment and worked efficiently."
"he did very good job on serviceing the and talking to me about it"
"Knowledge of systems & clear, concise communication!"
"He was very efficient and explained everything to me also he was polite and respectful "
"He arrived on time, Knew exactly what to do. Answered all questions. Very polite."
"Tech Lance arrived within specified time frame; tech very knowledgeable, efficient & neat; answered all questions; "
"Albert was very thorough, He explained why he did everything on his check list. He showed us the UV lamps and explained why they needed to be replaced. We wish we could..."
"James Bass is the BEST and only tech. we want to service us. Need anything more need to be said?"
"Service was great, very professional."
"Your rep was very efficient (arrived a little early), professional, and explained just what he was doing, providing helpful info for us in the future. "
"Received telep. call prior to arrival of tech.Maintenance check was thoroughly and efficiently performed and all questions were answered."
"Never neat, and professional"
"Excellent service. Technician was extremely helpful answering my inquiries."
"Best tech that has ever shown up."
"Lance was efficient, informative "
"Seemed to know what he was doing and was professional and polite"
"A l did everything well and answered my questions and helped me adjust thermostat to the right temps requested."
"Good service, courteous tech."
"Pleasant Personality, very knowledgeable, proficient and prepared for my system."
"Professional, courteous, knowlegeable "
"come went right to work,very nice explain everything as he went about his work, no pushing me at all about repairs let me know what was wrong and what should be done firs..."
"Albert was very courteous and polite. He answered all my questions and explained all that he was doing. Informed me of upgrades but was not pushy. "
"Great service man"
"john was the best tech you have sent. explained what he was doing, and answered my questions. I was extremely dissatisfied with the previous 3 techs."
"Albert is GREAT! He answers my questions and lets me watch what he is doing. "
"Unit diagnosed and got a 165 estimate i told him fix it he did nothing more changed a contakter finished ten minates later than took my credit card and bill was247 wad to..."
"Your service man was knowledgeable. He was friendly. Lance M.#81"
"Al, aka #45, is very thorough every time he comes to service my AC/Heating Units. He patiently explains any questions, or technical terms regarding the units that do not ..."
"I would have given a 10, but it was 15 minutes past the 2 hr window when the technician arrived."
"Arthur was the bestsellers service man that you've sent in the years that I've been dealing with you. The first to NOT pressure me to buy something that I knew I didn't ..."
"The technician arrived right on time. He answered all my questions, did an exceptional job adjusting, repairing/replacing as necessary, and left the equipment cleaner th..."
"Arthur was very detailed and he gave me the feeling that he was working on the unit as if it was his own."
"Al always does a thorough service check."
"Extremely satisfied. Very professional tech, very thorough. This is second time that lance has been to my house and both times very impressed with his professionalism and..."
"Always very personable technicians. I have been with service experts for many years"
"James is a very nice person and is very thorough."
"Albert spent a significant amount of time checking up on our old system and then spent time explaining how our system and isn't functioning up to today's standards. He ga..."
"tech did a good job"
"Professional courteous service provided by the technician."
"reliable ; knowledgeable ; thorough; a little early"
"Pleasant, clean, neat and courteous technician"
"Knowledgeable, professional, and did an excellent job! "
"Albert, was very caring about my system and helped me set up my thermostats."
"John helped out and found out dates that saved money"
"The tech John was very professional and knowledgeable took time to check attic and find leaks in duct system"
"Seem to be more dust in the house since the filters were changed."
"John was very knowledgeable "
"The tech was on time and knowledgeable "
"Tech was very knowledgeable"
"He was on time, of course, and replaced the filter that I had bought, explained that a hard start can wear out the unit and offered something I could buy to fix that. Pro..."
"Very nice service rep who did a good job and informed us about all results."
"Tech was polite, and explained everything he was doing."
"He did his job, was very polite and that's what was expected"
"The Tech (Arthur) was very professional and polite"
"This tech did great job. Last tech is a zero. Changed capacitor, wire end loose and burnt wire off. Sir was inoperable 2 days because of. Experts should not short change ..."
"Arthur took the time to explain and answer any questions I may have had. He did an awesome job!!! "
"The only reason I'm giving a ten is because of the tech we had that day. He was on time and extremely polite and efficient. This was my third time of scheduling my appoin..."
"Thanks for Albert's Efforts in the quality job that he has always performed. He is representing the Service Experts in an xcellent manner."
"both men were very courteous & knowledgable"
"Did the job in a professional manner."
"The tech was knowledgeable and did what needed to be done."
"The tech was friendly, professional, and did a good job. Thanks."
"service was well done"
"Tech was very friendly and informative."
"Arrived on time, was nice, seemed knowledgable, put everything back in place and did not try to sell me every product you have. Nice representative"
"Tech came out and found the problem quickly. "
"very happy"
"he covered his bases and told me about news regulations coming in the future about my old unit and what will happen. "
"Albert is an excellent service tech who keeps my system in tip top shape. I always ask for him when calling for service. He knows my system well and is very knowledgeab..."
"Technician was early completed service quickly and neatly"
" He was on time, professional and informed me what was going to be done."
"He`s a professional . Very through. Good personality, this allows me to trust him. I need to trust the people that do work for me, if I can`t trust them they can`t work o..."
"all good"
"James did his job with a competence he has shown on previous visits and let me know what was wrong and if it needed fixing immediately or if I had time. He was pleasant a..."
"feel service rendered to be expert"
"Was great at his job and informed us on his finding in each area checked. "
"Efficient and personable as well as knowledgable "
"With now heat it got down to 54 degrees in here and in 2 days the problem was fixed by replacing the blower. "
"Good service"
"My husband always request Mike, as he thinks he does an excellent job. "
"Everything was done competently and efficiently."
"Service Expert was polite, efficient and did a good job."
"When James is finished we are confident that our unit is running smoothly. "
"Very on time, efficient. Explained the reasoning behind recommendations. Personable and professional."
"Service person was knowledgeable and worked quickly."
"Mike knows what he is doing.He gets the job done."
"The technician was courteous and very thorough in checking the furnace."
"Al does a great job with our service."
"Albert was very efficient, careful and knowledgeable regarding the operation of our heating /AC system."
"Your employee, John 148, was very personable, courteous, professional and did a great job. Service was timely and I was notified about an hour before John's arrival."
"The technician did everything that is normally done, not like the previous technician. Specifically cleaning the drain, this time it was done and a lot of slime came out...."
"very knowledgeable and professional"
"Albert tech # 45 did a great job on my A/C and Heating unit, He took his time to check out everything on the maintenance agreement , and explain things to me. In fact fro..."
"tech was very knowledgable"
"Serviceman was very thorough and kind"
"Your Technicians were quick and did a professional job in all aspects of the AC service. They were polite and professional."
"As far as I know he checked everything out "
"He took the time to explain to me what the problem was."
"Was polite and was very efficient. Very nice man."
"The tech provided relevant information with a personable manner."
"Service was very good and on time."
"Excellent Service friendly and very knowledgeable, explained clearly everything he was doing."
"Because Lance was more thorough than previous technicians. His explanations were understandable and complete. He was friendly and professional. "
"The technician did not clean the coils on the air handler. The technician did not flush out the drain for the air handler. The technician did not check the coolant level..."
"Tim did a through job of servicing our HVAC System and replacing the the Defrost Board and discovered the unit was n't registered with Goodman. HE advised us what to do t..."
"John found a problem with the wiring and came back to fix it at no cost."
"Al has been our favorite technician with the company; he explains what he is doing and what he recommends clearly."
"Polite. Knowledgeable. Programmed A/C - Heat for Auto setting for summer temps and winter temps. Offered that simple service without my asking for it. "
"He was hard worker with a great attitude. Very friendly."
"Technicians Timothy and Ressie were very courteous. They did a great job, cleaned up after themselves and worked diligently. I would be happy to have them work again fo..."
"Albert was very professional, friendly, and helpful. Gave us information we needed to know about our unit."
"Reggie was professional, thorough, friendly. Will request this technician for future visits!"
"very professional tech. Al did his work and explained any problems he found"
"Technician very professional"
"He performed your usual excellent service including washing the filter and re-installing it."
"Great service."
"He was prompt performed the services our system needed. He explained to us what was done.on this bidding."
"Tim was pleasant, courteous, and took the time to explain how my system worked. He was full of information. "
"Responded quickly to making necessary repairs."
"the service worker explain the steps he was taking with cleaning and checking the system. and providing feed back in the future of steps that we need to do to maintain sy..."
"You do not desereve this rating as the new thermostat you put in does the same thing as the one you took off. I tried to tell the service man it still does the same thin..."
"Service met my expectations."
"The tech did a complete and thorough check of our entire heating and cooling system in a very professional and efficient manner, commendable. "
"All work was done well and in a timely manner. Howevever,the work was done three weeks ago I paid $144 for an extra price and just today I got a notice that you are offer..."
"he fast in what he did on Friday putting in my new ac on 10-28-16 and his name Bill Reynolds and his number is 30 "
"the technician was very cu8rteous and stated that wewould have the new air filter shortly"
"Very professional,efficient and a pleasure to be associated with your company. To the man, a great group of technicians and "friends"."
"Pleasant, friendly and efficient service."
"They provided prompt, excellent and efficient service."
"Albert is our preferred tech. He always does a good job cleaning and checking out our system. "
"Al explained what he was doing and appeared very knowledgeable and well trained."
"The Tech. was very good. Please send him every time I need service."
"On Time, Answered all my questions .Did my fall check-up thoroughly. Polite and courteous."
"Technician was on time and very courteous. He was very knowledgeable about the service, everything was explained to me."
"He worked neatly and answered questions well."
"Our first visit. Lance appeared knowledgeable and answered all our questions. We would like to have him as our regular tech "
"Technician did not seem confident. When diagnosis was made, waited for call-back from office for repair price--which was high compared to other estimates I got. Further..."
"The people are always professional and helpful, courteous and thorough."
"He seemed very efficient. "
"I get very tired of hearing every time someone does a routine check that I "NEED" some expensive piece of equipment (electronic filter) or some expensive work done. I go..."
"The service is always good. "
"The technician, Mike Hudson, was very thorough in the installation of our equipment."
"Did an excellent job and expland what he was doing and why."
"Incorrect capacitor installed. Throw switch left disconnected"
"The technician, John Gross, arrived promptly, and was most efficient in providing the necessary service. He was also helpful in explaining some features we had not known..."
"Told what was wrong and fixed it."
"I have had nothing but issues with my unit since I purchased it two years ago!"
"Very good service and very helpful technician"
"I had been out of AC for 2 days when Ii called first thing Monday morning. My technician, the great service man that had come last time, showed up first thing and went ri..."
"Bill arrived on time and worked all day until the unit was installed. He was very professional and polite."
"The technican took a long time to correct the problem. It seemed that he wasn't sure what he was doing. Your last technician was excellent that you sent before this man..."
"James is always polite and tells me what he did. On the other hand, Sarah was incompetent. She gave me an 8-10 time, but no one came. I called at 11 and she gave me a 2-4..."
"Waylon is the best, always so prompt and knowledgeable."
"Technician was professional and courteous . "
"Quick service and reasonable service charge."
"Lance was a very pleasant service technician. He explained everything in laymen terms so I understood every thing. .I am very pleased with the work he performed. "
"Prompt, courteous, knowledgeable, honest, friendly, responsive to. Unexpected findings, professional in demeanor, humorous low key on sales optionns.."
"After a ridiculous experience with All American Air, I phone Service Experts and Mike was here 3 hours before I thought he would be. Found the issue, made a suggestion a..."
"Tech is on the ball and interested in making sure my machine is working, always on time, good personality! "
"Prompt / courteous / helpful"
"I feel your customer service is less than it should be. Was told he would be here between 8-10 received a phone call at 845 that his oil light was on and had to take his ..."
"Bill Reynolds does a great job, he is a very hard worker and very professional. You can tell he prides himself on his work. You have a great employee in Bill. "
"Prompt, informative, friendly...remembered me as a former customer."
"Basically good service, but did not put on shoe protectors."
"problem solved,quickly,tech arrived on time answered my questions appropriately and presented himself as a professional"
"Mike is excellent worker and honest."
"Excellent service. Wish filter would be brought rather than require another service visit. "
"He was prompt and very helpful in answering my questions."
"I have used service experts for years, always having pretty good service. Today Lance was my service man and I can say he was the best I have ever had. He was on time, po..."
"He explained a lot about my unit being I just moved in 2 months ago. He very much impressed me because he had the new thermostadt I wanted installed on his truck."
"Michael takes great pride and care in servicing my unit. His explanations of my unit and its functions are exemplary and easy to understand for the most part. He is ver..."
" The technician showed up in a timely manner, was very polite , was thorough and efficient and at the end he took the time to explain some things to me about the air-cond..."
"very complete with their job. Informed us we need a new filter, ordered one right away, it has already arrived "
"Our technician, Mike Meredith, was very knowledgeable and explained everything to us. We thought he was a great person to deal with. He did his job expertly. "
"Bill was very professional & it was obvious that he takes great pride in his work. I would highly recommend him any day."
"Over the past year, I have had a minimum of four diffrent techs from your organization address my A/C concerns. Out of those, Lance has far exceeded the others in areas ..."
"Michael was prompt, well informed and professional"
"Very Friendly "
"Michael very professional and intelligent, found the problem and fixed it! Shanna in the office always provides best service and prompt."
"Tech was very informative on my unit."
"My letter to john Proctor, tells it all. The answers to question #3 & 4 , if James does the work."
"Lance Meekin was outstanding! He took the time to answer ALL of my questions and he was VERY knowledgeable. I thought he was GREAT!"
"The technicians were knowledgeable and very apologetic about being so late. My appointment time frame was between 10:00 AM and 12:00PM. I was called and told the tech wou..."
"He knew what he was doing and was polite. "
"very pleasant and knowledgeable technician my only problem this was not the technician I requested"
"Timothy was great we had a problem with honeywell and he stayed till we got it right "
"Worked quickly."
"II certainly appreciate the time and concern David spends with our equipment. He have kept us from any outages or break downs. And, more importantly, trained me on fea..."
"He was an excellent gentleman. He even taught us to how to use our Thermostat so our house will be more comfortable. We had a couple of needs for new equipment. He exp..."
"The technician, AL, was very thorough when he was servicing my AC/heat unit."
"The representative was very helpfull."
"Arrived during scheduled appointment time. Friendly technician."
"David is very knowledgeable and very polite and answers all questions, that were asked."
"very knowledgeable tech."
"Very knowledgeable, professional technician."
"very efficient,knew his job,clean work."
"Employee was very helpful and knowledgeable, about what he was doing."
"James Bass does an excellent job serving my AC for the past several years."
"Waylon is the best, always on time, polite and intelligent with excellent work ethic."
"I did not care for this tech I was unhappy with the entire service I do not even know or feel confident he even did the job properly was done so quickly until the upsell ..."
"Good service"
"The young man was very polite and seemed to be knowledgeable in doing the checkup on my equipment. "
"Tech was punctual, courteous, and went about the business in a very professional way"
"mike is very good at what he dose and will answer anything i ask him "
" Excellent work "
"When the service technician came out. he was under the impression that he was only servicing 1 unit. We have been with Service Experts for 15 yrs. We have always had 3 sy..."
"Tech was polite, helpful and efficient "
"professional manner and courtesy. prompt resolution of the problem "
"Serviceman was our past serviceperson, so we didn't have to worry about him doing a A1 job. Very respected in his work and in his cleanup. "
"Lance was very professional. His uniform was neat and clean, his personal appearance was very professional."
"Service on time and professionally done. The only reason it's not a 10 is no one is perfect."
"He was very professional and did the job in a short time. Solved problem asap."
"I nerve had a technician put booties on always made a mess. David is the frist technician that Did so he takes pride in what he does others should follow from him . N..."
"I'm retired so we have become people watchers in a sense, so we watched and were impressed with the quality of care in cleaning our unit . "
"The tech was supposed to be at my residence between 1-3PM, never came. Called the office and the receptionist stated the tech would be there in 20 minutes. 15 minutes la..."
"He knew exactly what was wrong"
"The technician arrived in the time frame schedule and got to work. He explained things to me so that they were easily understood and acted professionally."
"Even though it did take number of trips the technicians seemed very qualified."
"Prompt response, serviceman did a thorough check to find the problem, no service fee - all greatly appreciated."
"Technician was excellent at answering my questions. However, I was suppose to get a follow up call with a course of action and estimate to fix my A/C. I never received th..."
"because the service man did hid job well and did a through inspection of my air conditioning unit and vents.He was also very pleasant and easy to talk to."
"Tech was pleasant and very professional"
"professional service"
"David was arrogant. He require me to answer technical questions, which of course I knew not the answer. David was here less 15 minutes"
"great service, complete and efficient"
"Hudson is your best service technician and I have requested he be the only tech to service my equipment."