When your air conditioner breaks down on a steamy summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the best AC repair services in North America, how do you know which to choose? Follow these 10 guidelines when choosing an HVAC repair company to help you feel confident about the service provider you pick out.
1. Read Customer Reviews
Many property owners start their search for an air conditioning repair company online. While you’re surfing the web, be sure to read ratings from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are valuable when searching for an AC repair service. Figure out which companies the people closest to you have worked with for HVAC repair in the past and whether they had a favorable experience. This firsthand advice and the opportunity to ask specific questions can help you make an educated decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A particular company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your city. Some companies have a limited service area or charge extra fees for going on service calls outside their normal coverage area. Check ahead of time to see if your neighborhood is included in the company’s service area. If not, determine if they’re able to come to you for an additional cost. Thoroughly weigh your local options before deciding to pay a higher amount for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners seem to break down at the most inconvenient times. Choosing a company that provides emergency services is crucial if you need prompt, reliable assistance on a Friday evening or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s website, and ask if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications signify a company’s focus on quality and professionalism. Try to get an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to show that the company adheres to industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any company, verify that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to operate legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property while its employees are making the repair. Require proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of supplying quality service likely has the experience necessary to handle complex HVAC breakdowns. Find out how long the company has been in existence. Then, ask a specialist whether they have previously encountered the problem you need repaired. This type of experience is vital to ensure consistent, dependable and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is vital when dealing with any air conditioning repair company. The HVAC repair company you bring into your home should be responsive, attentive and willing to answer your questions. Keep an eye out for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Obtaining numerous quotes helps you find a company that offers competitive and reasonable prices. Be wary of companies that provide low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees to make up the difference. The most trusted companies provide comprehensive and transparent quotes up front, ensuring you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Reputable service providers guarantee their work and provide warranties for your satisfaction. Such coverage displays quality assurance and helps you move forward with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC contractor doesn’t have to be overwhelming. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to interrupt your comfort, contact a Service Experts office near you and schedule skilled AC repair services in Ocala.