How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home is running on the Nest Thermostat you probably read about the recent problems and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

But fear no more!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Yes, that’s really the title.

For complete instructions, please visit their Nest Support page. For a more basic summary, keep on reading:
Nest Thermostats that were recently updated to software version 5.1.3 or later have been having some issues, including becoming unresponsive, not effectively charging the battery, or shutting down completely. Nest suggests recharging and restarting your thermostat to fix the problem and get it up and running again.

Symptoms of this glitch include the following:
  • the thermostat not working in the Nest application and disconnected from the Wi-Fi
  • the thermostat tells you the battery is low and it needs to shut itself down
  • the thermostat’s animated properties are slower than usual
  • the thermostat shows an alert that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC unit(s)

If your Nest Thermostat will turn on but you can’t control it or it’s performing slow, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

CAUTION: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DON’T.)

After around 10 minutes of charging, unplug the Nest Thermostat from the USB cord. If the thermostat has turned on while plugged in, shut it down and then turn it back on again, manually restarting the thermostat. Once it has fully restarted, plug it back in to complete charging. After about 60 minutes of charging, unplug the Nest Thermostat and reattach it to its base.

You should be ready to rock and this point, but again, for more elaborate instructions and information, please go to Nest Support.

If you have attempted both of these processes and the Nest Thermostat is still having issues, you will need to bring in some experts. Enter us! If Service Experts Heating & Air Conditioning set up your Nest Thermostat, please reach out to us at 352-414-4006 or schedule an appointment online. If your Nest Thermostat was not installed by Service Experts Heating & Air Conditioning, please reach out to Nest Support here.

Finally, do not let this situation panic you about your Nest’s reliability. By owning and properly using Nest, your thermostat is actually saving money for you all hours of the day. When set it up properly, Nest intelligently learns your lifestyle, then alters your heating and cooling use to optimize energy savings daily, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the prime investments in your home that you can make.
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