Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Ocala Careers at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and organizing all activities of a Service Experts Heating and Air Conditioning service location. The General Manager oversees the P&L, steers sales, and provides leadership to all employees and processes for the location. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician interacts with residential and/or commercial customers to provide answers to any and all questions, resolve concerns, and ensure complete customer satisfaction. The Service Technician also advises the customer of recommended products and services and works under the management of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs HVAC equipment and accessory installation and start-ups on residential and/or commercial locations. The individual filling the position also performs installation and service on indoor air quality equipment and products, as well, and has the expertise to follow controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist takes care of customer queries, objections, and billing issues with the highest measure of respect and professionalism to solve customer complaints with a same-call resolution. The Customer Service Specialist is also responsible for helping with day-to-day operation of the Service Experts Heating and Air Conditioning service location. Dispatcher The Dispatcher, using company radio and pager processes, dispatches appointments to Maintenance Technicians, Installers, and Service Technicians. The individual in the position also communicates with the customer to confirm the customer is aware of scheduled appointments, reply to inquiries, and to help resolve concerns. The Dispatcher strategically plans and routes the most suitable technicians following established company policies.